snap-store hangs building catalog on first run (impish)

Bug #1944768 reported by Ken VanDine
36
This bug affects 6 people
Affects Status Importance Assigned to Milestone
snap-store-desktop
Fix Released
Critical
Robert Ancell

Bug Description

Snap Store rev 549 on a fresh install of impish hangs on first run while building the catalog. If you kill the process and launch again all is fine.

Tags: iso-testing
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1944768

tags: added: iso-testing
Revision history for this message
Chris Guiver (guiverc) wrote (last edit ):

Impish live QA-test on (2021.10.06 ISO)
- hp 8200 elite sff (i5-2400, 8gb, nvidia quadro 600)
- dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350)

on loading the Ubuntu Software I get

"Downloading firmware update metadata" and it just sits there.. I'm guessing this is the related issue; so I'm using this for a 'live' test and clicking the "Ubuntu Software" on the dock.

Revision history for this message
Akbarkhon Variskhanov (kbar) wrote :

Sometimes it may seem that it's stuck at "Downloading firmware update metadata" but if waited long enough, it always ends up with "Downloading application ratings", at least on my side.

Though I agree that they most likely stem from the same issue underneath.

Revision history for this message
Chris Guiver (guiverc) wrote (last edit ):

On a subsequent installed system (same daily; QA-test being the install; 2021.10.06 ISO)
- sony vaio svp112a1cw (i5-9400u, 4gb, intel haswell-ULT)

it got past the 'firmware update metadata" (and in a tiny fraction of the time the prior 'live' boxes were left) and appears to be 'paused' on "Software Catalog is being downloaded" (twice screensaver kicked in whilst waiting before I closed window)

Revision history for this message
Akbarkhon Variskhanov (kbar) wrote (last edit ):

Ubuntu Software starts without issues in today's build (20211008.1)

The bug is magically gone.

Revision history for this message
Brian Murray (brian-murray) wrote :

I've confirmed that the updated snap-store-desktop on the following ISO is in fact fixed.

$ bsdtar -x -f impish-desktop-amd64.iso -O \./.disk/info
Ubuntu 21.10 "Impish Indri" - Release amd64 (20211011.1)%

Changed in snap-store-desktop:
status: Confirmed → Fix Released
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