Wireless-AC 9260 iwlwifi unstable and connection drops

Bug #1949065 reported by lotuspsychje
30
This bug affects 5 people
Affects Status Importance Assigned to Milestone
linux-firmware (Ubuntu)
Invalid
Undecided
Unassigned
Jammy
Expired
Undecided
Unassigned

Bug Description

Ubuntu 22.04 development branch @ 28/10/2021 with kernel 5.13.0-19-generic

My wifi with chipset Wireless-AC 9260 and iwlwifi are unstable and when browsing
around the web a lot, i'm getting connections drops

iwlwifi 0000:02:00.0: No beacon heard and the time event is over already...

and wlp2s0: Connection to AP 38:35:fb:19:91:da lost in journal logs

driver=iwlwifi driverversion=5.13.0-19-generic firmware=46.6b541b68.0 9260-th-b0-jf-b0-

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-firmware 1.202
ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14
Uname: Linux 5.13.0-19-generic x86_64
ApportVersion: 2.20.11-0ubuntu70
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lotuspsychje 2310 F.... pulseaudio
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Thu Oct 28 11:23:52 2021
Dependencies:

Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 8087:0025 Intel Corp. Wireless-AC 9260 Bluetooth Adapter
 Bus 001 Device 003: ID 04f2:b59e Chicony Electronics Co., Ltd Chicony USB2.0 Camera
 Bus 001 Device 002: ID 046d:c534 Logitech, Inc. Unifying Receiver
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Notebook N7x0WU
PackageArchitecture: all
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-19-generic root=UUID=a41247d1-3bc3-453e-849a-e07fdcca6201 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.13.0-19-generic N/A
 linux-backports-modules-5.13.0-19-generic N/A
 linux-firmware 1.202
SourcePackage: linux-firmware
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/07/2019
dmi.bios.release: 7.13
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 7.13
dmi.board.asset.tag: Tag 12345
dmi.board.name: N7x0WU
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.ec.firmware.release: 7.14
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr7.13:bd01/07/2019:br7.13:efr7.14:svnNotebook:pnN7x0WU:pvrNotApplicable:skuNotApplicable:rvnNotebook:rnN7x0WU:rvrNotApplicable:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: N7x0WU
dmi.product.sku: Not Applicable
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook

Revision history for this message
lotuspsychje (lotuspsychje) wrote :
Revision history for this message
Juerg Haefliger (juergh) wrote :

The firmware of your device is already at the latest upstream version (API 46). Can you install the 5.15 kernel from jammy-proposed to see if things behave more stable? 5.15 will be the release kernel for jammy.

$ apt-add-repository -p proposed
$ apt install linux-generic
$ apt-add-repository -r -p proposed

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux-firmware (Ubuntu):
status: New → Confirmed
Juerg Haefliger (juergh)
Changed in linux-firmware (Ubuntu Jammy):
status: Confirmed → Incomplete
Revision history for this message
lotuspsychje (lotuspsychje) wrote :

@ Juerg #2

Now 22.04 reached kernel 5.15 my bug still persist the same
getting disconnects just as on 5.13

current kernel version is; 5.15.0-18-generic at 21/02/2022

Changed in linux-firmware (Ubuntu Jammy):
status: Incomplete → New
Revision history for this message
Damon Howe (en1gma) wrote :
Download full text (19.1 KiB)

i have a aorus gigabyte x570 elite wifi which includes the intel wireless-ac 9260 and my bluetooth works but wifi does not get detected.

this is running from the ubuntu 22.04 daily build as of 03-27-2022 on my live usb.

ubuntu@ubuntu:~$ uname -a
Linux ubuntu 5.15.0-23-generic #23-Ubuntu SMP Fri Mar 11 14:54:05 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux
ubuntu@ubuntu:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu Jammy Jellyfish (development branch)
Release: 22.04
Codename: jammy
ubuntu@ubuntu:~$ lspci
00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Root Complex
00:00.2 IOMMU: Advanced Micro Devices, Inc. [AMD] Starship/Matisse IOMMU
00:01.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:01.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse GPP Bridge
00:01.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse GPP Bridge
00:02.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:03.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:03.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse GPP Bridge
00:04.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:05.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:07.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:07.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Internal PCIe GPP Bridge 0 to bus[E:B]
00:08.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:08.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Internal PCIe GPP Bridge 0 to bus[E:B]
00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller (rev 61)
00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge (rev 51)
00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 0
00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 1
00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 2
00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 3
00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 4
00:18.5 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 5
00:18.6 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 6
00:18.7 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 7
01:00.0 Non-Volatile memory controller: Sandisk Corp Device 501e
02:00.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] Matisse Switch Upstream
03:03.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] Matisse PCIe GPP Bridge
03:04.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] Matisse PCIe GPP Bridge
03:08.0 PCI bridge: Adv...

Revision history for this message
Juerg Haefliger (juergh) wrote (last edit ):

@en1gma Yours looks like a different problem. Please open a new ticket by running the command 'ubuntu-bug linux'.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux-firmware (Ubuntu Jammy):
status: New → Confirmed
Changed in linux-firmware (Ubuntu):
status: New → Confirmed
Revision history for this message
Chris Kuethe (ckuethe) wrote :

Also having this problem on a Gigabyte "X470 AORUS GAMING 5 WIFI" after an upgrade to Ubuntu 22.04.1 LTS

Revision history for this message
Juerg Haefliger (juergh) wrote :

@Chris which problem is that? Please run 'apport-collect 1949065' on the affected machine after the problem as occurred.

Changed in linux-firmware (Ubuntu):
status: Confirmed → Invalid
Changed in linux-firmware (Ubuntu Jammy):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux-firmware (Ubuntu Jammy) because there has been no activity for 60 days.]

Changed in linux-firmware (Ubuntu Jammy):
status: Incomplete → Expired
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