gnome shell crashes after disconnecting external monitors

Bug #1968099 reported by Rafal
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Ubuntu 22.04 Beta on Thinkpad Carbon Gen 6.

After disconnecting external monitors Gnome crashes:
- logged out to login screen
- after login there is new session

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: gnome-shell 42.0-1ubuntu1
ProcVersionSignature: Ubuntu 5.15.0-25.25-generic 5.15.30
Uname: Linux 5.15.0-25-generic x86_64
ApportVersion: 2.20.11-0ubuntu80
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Thu Apr 7 00:51:54 2022
DisplayManager: gdm3
InstallationDate: Installed on 2022-01-12 (84 days ago)
InstallationMedia: Kubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
RelatedPackageVersions: mutter-common 42.0-1ubuntu1
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to jammy on 2022-04-05 (1 days ago)

Revision history for this message
Rafal (rjtskolasinski) wrote :
Revision history for this message
Rafal (rjtskolasinski) wrote :

- happens when windows are open on external monitor before unplugging it
- happens when dock is enabled (seems not to happen when dock is disabled)

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please uninstall the extension '<email address hidden>' and log in again. If the crash still happens then...

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

Changed in gnome-shell (Ubuntu):
status: New → Incomplete
Revision history for this message
Rafal (rjtskolasinski) wrote :

This one seems not to happen any more after removing the said extensions (system-monitor-next...) but I also disabled dash and icon desktop.

I am still experiencing another issue related to monitors but it is probably separate so will follow in another report.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please check to see if the problem still occurs when the standard Ubuntu extensions are enabled.

Revision history for this message
Rafal (rjtskolasinski) wrote :

So far so good, will keep an eye and report back in case I experience a bad crash again.

I do sometimes get logged out after messing with monitors still but after log in all applications are still there. Don't know if this is expected, I'd say not, but as the work is not lost it does not seem "critical".

Revision history for this message
Rafal (rjtskolasinski) wrote :

Just happened again. Disconnecting external monitors lead to crash in which after log in the session was lost. I do not see a related crash in /var/crash/... nor anything at https://errors.ubuntu.com/user/ID

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

If you have any unexplained crash that doesn't leave a crash file then please:

1. When the crash occurs, wait 10 seconds and then reboot.

2. Run:

   journalctl -b-1 > prevboot.txt

3. Attach the resulting text file here.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for gnome-shell (Ubuntu) because there has been no activity for 60 days.]

Changed in gnome-shell (Ubuntu):
status: Incomplete → Expired
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