Ubuntu
gnome-remote-desktop package

Remote login missing user list

Bug #2061364 reported by Michael
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
gnome-remote-desktop (Ubuntu)
Triaged
High
Unassigned
gnome-shell (Ubuntu)
Triaged
High
Unassigned

Bug Description

Impact
------
When attempting to use Remote Login, the user list is missing from the login screen, making it impossible to log in

Original Bug Report
-------------------
on 24.04 when RDP from a windows client it logs on but most of the gui dosnt load. There is some options for like poweroff /on but the have zero effect.

Test Case
---------
Remote Login at
https://wiki.ubuntu.com/DesktopTeam/TestPlans/RemoteDesktop

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: gnome-remote-desktop 46.0-2
ProcVersionSignature: Ubuntu 6.8.0-22.22-generic 6.8.1
Uname: Linux 6.8.0-22-generic x86_64
ApportVersion: 2.28.0-0ubuntu1
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Apr 15 08:21:06 2024
InstallationDate: Installed on 2024-04-14 (1 days ago)
InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Beta amd64 (20240410.2)
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
SourcePackage: gnome-remote-desktop
UpgradeStatus: No upgrade log present (probably fresh install)

See original description
Revision history for this message
Michael (michab) wrote :
Jeremy Bícha (jbicha)
Changed in gnome-remote-desktop (Ubuntu):
status: New → Triaged
importance: Undecided → High
Jeremy Bícha (jbicha)
description: updated
summary: - Remote login black screen
+ Remote login missing user list
Changed in gnome-shell (Ubuntu):
importance: Undecided → High
status: New → Triaged
Revision history for this message
Ryan Maffit (ryanmaffit) wrote :

I am also seeing this issue on baremetal (Intel NUC), Hyper-V, and LXD VM attempting to connect via RDP from a Windows 11 computer.

I was able to capture the following error coming from gnome-shell logs after initiating an RDP connection:

JS ERROR: TypeError: this._button is undefined
_createSessionMenuButton@resource:///org/gnome/shell/gdm/loginDialog.js:663:13
_init@resource:///org/gnome/shell/gdm/loginDialog.js:589:14
LoginDialog@resource:///org/gnome/shell/gdm/loginDialog.js:487:4
_ensureUnlockDialog@resource:///org/gnome/shell/ui/screenShield.js:472:28
showDialog@resource:///org/gnome/shell/ui/screenShield.js:404:14
_initializeUI/<@resource:///org/gnome/shell/ui/main.js:317:26
_prepareStartupAnimation@resource:///org/gnome/shell/ui/layout.js:764:18
_loadBackground/signalId</id<@resource:///org/gnome/shell/ui/layout.js:693:26
@resource:///org/gnome/shell/ui/init.js:21:20

If it would be helpful I can submit a separate bug report.

Revision history for this message
Neil Bryan (news8000) wrote :

NEW Remote Login - Ubuntu 24.04 LTS Noble Numbat (development branch) - Log in to blank desktop with almost no functionality

Remote logged on using Remmina RDP to the 24.04 Desktop Remote Logon and:

Mouse works, kind of.

I can click on and open the calendar.

Open and toggle Accessibility settings.

Open the System Tray (pictured) and:

Power Off/Log off, disconnect the network, toggle Dark Style (no effect), adjust Volume, and Power Mode has zero effect.

Note that Remote Desktop Control for the logged in desktop works on port 3390, as it has in previous releases of Ubuntu on port 3389.

If there's any logs or reports I can muster from this machine to help the devs with this issue, please point me to info on how I can retrieve them to post here, which I'll gladly attempt.

Revision history for this message
Daniel van Vugt (vanvugt) wrote (last edit ):

Comment #2 is bug 2061153, which might be the same bug as this.

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