Ubuntu
kde4libs package

[hardy-KDE4]Cannot access ntfs partition

Bug #207380 reported by Mads Peter Rommedahl on 2008-03-26

	Status	Importance	Assigned to
hal (Ubuntu)	Invalid	Undecided	Unassigned
hotplug (openSUSE)	Fix Released	Unknown	novell-bugs #385585
kde4libs (Ubuntu)	Fix Released	Undecided	Eugene Tretyak
ntfs-3g (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

Hi, I originally sent this as a help request to the ubuntu support mailing-list, but since I haven't received any answer, I'll report it as a bug now:

I've been running Ubuntu gutsy on my laptop for ½ a year now, and would very much like to get Kubuntu on my stationary PC - to begin with as a dual-boot with WinXP.
Now, I've burned the Kubuntu-KDE4-beta iso to a CD, and it boots from the CD alright.

In Konqueror I can in se left panel see different shortcuts (root, home etc.) and also my ntfs Volume. Problem is, when I doubleclick on it, I get an error:
"An error occurred while accessing 'Volume (ntfs)', the system said: org.freedesktop.Hal.Device.Volume.UnknownFailure: TODO: have to rethink extra options."

Any idea how I can fix this and access all my Windows data?

I am aware that this is a beta, and it may be buggy - and I also acknowledge that I'm a KDE-noob - what am I doing wrong?

Revision history for this message

Julian Benner (j-benner) wrote on 2008-03-29:

This error occured also to me. I could solve the problem by running "sudo mkdir /media/[something]" and "sudo mount -t ntfs-3g /dev/sda1 /media/[something]". I hope this will help you.

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CTW (ctw) wrote on 2008-04-11:

Same problem here: The device shows up in the left tab in dolphin and I can do sudo mount /dev/sdb1 /mnt/, but clicking on the device gives me the above mentioned error. The device also does not automatically show up in /media.

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Björn Streicher (bstreicher) wrote on 2008-04-17:

Also tracked by KDE bug 157378 - http://bugs.kde.org/show_bug.cgi?id=157378

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Björn Streicher (bstreicher) wrote on 2008-04-17:

A workaround which worked for me is:
------------------------------------------------
I actually got it to work this way in KDE. In Dolphin, right-click the media, go to properties -> mounting and uncheck the "mount as user"-checkbox.

This works for me also, using Konqueror as file manager, from the system:/media folder
------------------------------------------------

Taken from here: http://ubuntuforums.org/showpost.php?p=3725389&postcount=6

Also described in bug 110210

Revision history for this message

Björn Streicher (bstreicher) wrote on 2008-04-17:

This thread here: http://bbs.archlinux.org/viewtopic.php?id=39589 discusses the problem in more detail. Seems to be a problem in hal-storage-mount.c

Eugene Tretyak (etretyak) on 2008-04-18

Changed in kubuntu-kde4-meta:
assignee:	nobody → etretyak

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Jay (jayk123) wrote on 2008-04-18:

I can find no such setting. Perhaps related to running with an empty password??

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Eugene Tretyak (etretyak) wrote on 2008-04-18:

kubuntu_06_user_disk_mounting.diff Edit (5.0 KiB, text/plain)

This patch fixes org.freedesktop.Hal.Device.Volume.UnknownFailure error and enables authentication through kdesu.

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Björn Streicher (bstreicher) wrote on 2008-04-20:

Thank you for providing a patch so quickly. Just of interest: isn't there a way to mount the ntfs partition without kdesu?

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Eugene Tretyak (etretyak) wrote on 2008-04-20:

NTFS partition mounts by NTFS-3G which requires admin privileges.
Unprivileged block device mounts work only if NTFS-3G is compiled with integrated FUSE support.
http://ntfs-3g.org/support.html#unprivileged

Eugene Tretyak (etretyak) on 2008-04-21

Changed in kubuntu-kde4-meta:
status:	Confirmed → Fix Released

Eugene Tretyak (etretyak) on 2008-04-21

Changed in ntfs-3g:
status:	New → Invalid
Changed in hal:
status:	New → Invalid

Revision history for this message

Andrey Zhekov (x3ro.daemon) wrote on 2008-07-21:

#10

Sorry for posting here (I'm using OpenSuSE 11 KDE4 4.1RC1) - I'm getting the same error whem mounting external NTFS hard drive. I did all that Eugene wrote before my post AND also ran ntfs-config utility. At this point I've just unchecked write support (!?) and here it is - the external HDD mounts perfectly. It's a mystery!

Bug Watch Updater (bug-watch-updater) on 2008-07-21