Ubuntu
openoffice.org package

OpenOffice Impress crashes on Insert->Picture->From File...

Bug #226218 reported by jharker on 2008-05-03

Affects		Status	Importance	Assigned to	Milestone
	openoffice.org (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

Binary package hint: openoffice.org

Hi, all. This seems like such an obvious bug, there must be something specific causing it or it would have been reported before...

I'm running Ubuntu 8.04 on a Thinkpad G41. The package openoffice.org-impress is version 1:2.4.0-3ubuntu6. I have a clean ground-up install of 8.04, plus some extra packages installed through Synaptic, plus a few small hardware-related config tweaks.

To reproduce the bug:

1. Run OpenOffice Impress.
2. Create a new presentation following the prompts in the wizard, default everything.
3. When the new presentation appears, go to the menu and select Insert->Picture->From File...

The Insert Picture dialog starts to appear, but all I get is the frame. The interior is gray with two white rectangles, no controls or widgets. It just wedges there, pretty much.

It's possible to close the dialog by clicking on the upper right "X" button. When I do this, the entire application closes and pops up a smaller window. I suspect maybe this is the crash handler, but it also does not paint the interior. I end up having to kill the process from the command line. The rest of Ubuntu functions normally all throughout the crash.

I can drag-and-drop image files into the presentation successfully, and generally the rest of the program works as expected.

I'm happy to run any tests anyone can suggest to try to narrow this down. Rebooting the computer doesn't help. I also re-installed every package for "openoffice" and "java" in Synaptic, but this also did not help.

Thanks!

See original description

Revision history for this message

Hew (hew) wrote on 2008-05-04:

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please try to obtain a backtrace following the instructions at http://wiki.ubuntu.com/DebuggingProgramCrash and upload the backtrace (as an attachment) to the bug report. This will greatly help us in tracking down your problem.

Changed in openoffice.org:
status:	New → Incomplete

Revision history for this message

jharker (harker) wrote on 2008-05-04:

gdb-28401.txt Edit (40.1 KiB, text/plain)

Hi! No problem on the backtrace. Here's what I did:

1. Used synaptic to install debug symbols. I wasn't sure which to add, so I basically went through the dependencies for the Impress package and its dependencies, and installed debug symbols for all of those packages.
2. Started Impress with the default blank presentation.
3. "ps aux" shows Impress has one thread, PID = 28401.
4. Started gdb as specified at https://wiki.ubuntu.com/Backtrace, and attached it to the program as specified in the "Already Running Programs" section. Typed "continue".
5. Reproduced the bug in Impress. The blank "Insert picture" dialog popped up. After waiting a few seconds I closed it.
6. At this point gdm signalled a break and was responsive, so I ran the backtrace and quit.
7. "kill 28401"

Backtrace output is in the attached file.

I had to do this a few times before I learned that I needed to install more symbol packages. Still seem to be missing libc symbols, even though I know it's installed...

Let me know if anything else seems desirable, I'm pretty technical and can probably do it for you.

Revision history for this message

jharker (harker) wrote on 2008-05-04:

Hmph. I just realized that I titled this bug wrong. It should of course be "INSERT->Picture->From file...". I got it wrong in the first description too. "Insert", not "import". Duh.

Hew (hew) on 2008-05-05

Changed in openoffice.org:
status:	Incomplete → Confirmed

Revision history for this message

Chris Cheney (ccheney) wrote on 2008-06-14:

Do you still have this problem with hardy-proposed 1:2.4.1-1ubuntu1?

Thanks,

Chris Cheney

Changed in openoffice.org:
status:	Confirmed → Incomplete

Ralph Janke (txwikinger) on 2008-06-17

description:

updated

Revision history for this message

jharker (harker) wrote on 2008-06-20:

Hi! Sorry I haven't updated for a while.

The answer is, I upgraded to OpenOffice 3.0.0 Beta, and the problem was fixed. Of course this is useless for trying to discover the cause of the bug, but at least it means that the problem is apparently already fixed upstream...?

Anyway, I'm a little busy for the next few days, but when I have a few moments I'll try downgrading to whatever the current Hardy version is and let you know if it's still there...

Revision history for this message

Hew (hew) wrote on 2008-07-13:

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!