[kubuntu] Open Office 2.4.1 Crash on File Exit with Signal 11 Sigsegv

Do you still have this problem with openoffice.org 1:2.4.1~rc2-1ubuntu1? I can not reproduce this problem with that version on AMD64.

Thanks,

Chris Cheney

Yes Chris, The bug was introduced with the new download I got yesterday which is the version you mentioned.

I tested it again and is happened with all the modules of open office when I close them.

Please also see crash handler below which I ran.

Hein

There was another update today which has same number as yesterday 1:2.4.1~rc2-1ubuntu1.

Same problem.

Not fixed in any of the packages.

Have kdebug output from draw and impress. Not available from writer and calc. Says:

"This backtrace appears to be of no use.
This is probably because your packages are built in a way which prevents creation of proper backtraces, or the stack frame was seriously corrupted in the crash."

Happens here also:
Just start oowriter, exit without doing anything. Crash happens everytime.

jarkko@gandalf:~$ oowriter
jarkko@gandalf:~$ KCrash: Application 'soffice.bin' crashing...
XIO: fatal IO error 9 (Bad file descriptor) on X server ":0.0"
      after 123 requests (123 known processed) with 0 events remaining.

I can confirm that this problem exists.
Intalled:
ii openoffice.org-base-core 1:2.4.1-1ubuntu1 OpenOffice.org office suite -- libdba
ii openoffice.org-calc 1:2.4.1-1ubuntu1 OpenOffice.org office suite - spreadsheet
ii openoffice.org-common 1:2.4.1-1ubuntu1 OpenOffice.org office suite architecture ind
ii openoffice.org-core 1:2.4.1-1ubuntu1 OpenOffice.org office suite architecture dep
ii openoffice.org-draw 1:2.4.1-1ubuntu1 OpenOffice.org office suite - drawing
...

Can also confirm it still crashes with newest upgrade made this morning.
1.2.4.1-1ubuntu1

Please help!
for me it takes place on 4th computers!!!

Confirmed crash with today's upgrade:

:~$ apt-cache policy openoffice.org
openoffice.org:
  Installed: 1:2.4.1-1ubuntu1
  Candidate: 1:2.4.1-1ubuntu1
  Version table:
 *** 1:2.4.1-1ubuntu1 0
        500 http://us.archive.ubuntu.com hardy-updates/main Packages
        100 /var/lib/dpkg/status
     1:2.4.0-3ubuntu6 0
        500 http://us.archive.ubuntu.com hardy/main Packages

Error on exit:

KCrash: Application 'soffice.bin' crashing...
XIO: fatal IO error 9 (Bad file descriptor) on X server ":0.0"
      after 82 requests (82 known processed) with 0 events remaining.

I can also confirm this for today's upgrade (kubuntu heron / amd64)...

I can confirm this problem for yesterday's upgrade (kubuntu heron / amd64)
But only if i have install openoffice.org-kde package, without this package is exit from application correct

Can someone affected by this bug please enable apport and cause the crash so it reports it with full information?

"If you are running a stable release you might need to enable apport in /etc/default/apport and restart. If you are using Kubuntu or Xubuntu you can file the crash using /usr/share/apport/apport-qt --crash-file=/var/crash/_my_crash_report.crash in a terminal - where _my_crash_report.crash is the crash you would like to report."

Please make a note of this bug number in the new bug report and also follow up to this bug with the new bug number once it is assigned.

Thanks,

Chris

Hi, sorry there is no crash_report generated.

After program terminates you got a signal 11 (segv)

KCrash: Application 'soffice.bin' crashing...
XIO: fatal IO error 9 (Bad file descriptor) on X server ":0.0"
      after 82 requests (82 known processed) with 0 events remaining.

As I got the german version this is the message from the kde-crashmanager
It complains that the stack frame became unusable - now back to football ;-) :
Eine korrekte Rückverfolgung ist nicht möglich.
Wahrscheinlich sind die Dateien Ihres Systems in einer Weise erstellt worden, die eine solche Rückverfolgung (Backtrace) nicht erlaubt. Oder der so genannte "Stack Frame" für das Programm wurde durch den Absturz unbrauchbar gemacht.

Chris, I use Kubuntu and ran your procedure after switching on apport.
It comes back with crash report is damaged.

Same happens if I try to run backtrace after crash.

Do I need to install or enable anything else?
Hein

I am not certain, I will try to get someone more familiar with apport to follow up to this bug.

Thanks,

Chris

Just another "me too" response. Same thing is happening here. Kubuntu Hardy, AMD64.
Crash occurs when the last Openoffice program is closed (unloading soffice.bin). Error message for me is similar to the others.

KCrash: Application 'soffice.bin' crashing...
XIO: fatal IO error 9 (Bad file descriptor) on X server ":0.0"
after 116 requests (116 known processed) with 0 events remaining.

I can also confirm this. Kubuntu Hardy x86_64. But I remove original Open Office and install OpenOffice from russian group named "Infra" (http://ru.openoffice.org). It closes without crash.

There is enough only replace skin, but for me necessary worked OO in kubuntu as should work!

@Scooter

"I can confirm this problem for yesterday's upgrade (kubuntu heron / amd64)
But only if i have install openoffice.org-kde package, without this package is exit from application correct"

I also removed the package openoffice.org-kde with the same success, writer will exit properly without crashing. Using Kubuntu Hardy x86_64.

yes - this bug in openoffice.org-kde

Removing openoffice.org-kde works around the problem but it makes openoffice look very ugly.

Same story:

KCrash: Application 'soffice.bin' crashing... XIO: fatal IO error 9 (Bad file descriptor) on X server "

Still crashing in 1:2.4.1-1ubuntu1 on Ubuntu 8.04 x64_86.

I'll confirm that it's still crashing on Kubuntu 8.04 x86_64, and removal of openoffice.org-kde "fixes" it. This bug should be for openoffice.org-kde, not for openoffice.org

The fault trace says it is soffice.bin which is crashing. So think it should stay with openoffice.org.
Wish somebody would do something about this bug. It really annoying.

Confirmed on Kubuntu 8.04 x64.

         $ apt-cache policy openoffice.org openoffice.org-kde
         openoffice.org:
           Installed: 1:2.4.1-1ubuntu1
           Candidate: 1:2.4.1-1ubuntu1
           Version table:
          *** 1:2.4.1-1ubuntu1 0
                 500 http://se.archive.ubuntu.com hardy-updates/main Packages
                 100 /var/lib/dpkg/status
              1:2.4.0-3ubuntu6 0
                 500 http://se.archive.ubuntu.com hardy/main Packages
         openoffice.org-kde:
           Installed: 1:2.4.1-1ubuntu1
           Candidate: 1:2.4.1-1ubuntu1
           Version table:
          *** 1:2.4.1-1ubuntu1 0
                 500 http://se.archive.ubuntu.com hardy-updates/main Packages
                 100 /var/lib/dpkg/status
              1:2.4.0-3ubuntu6 0
                 500 http://se.archive.ubuntu.com hardy/main Packages

Attaching .kcrash log. Sadly, the openoffice.org-kde package isn't available to assign the bug report to.

I managed to generate an apport log. Please see https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/243363 for it.

Apport log submitted as per earlier comment instruction (by Chris). See https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/243363.

I think I have a solution for this problem and what I think is a related openoffice.org-gtk issue. I am building the debs right now and will have someone test out the -gtk side of the issue. Hopefully it will solve both problems and I can get it uploaded tomorrow. :-)

Chris

I don't know if this information is of any help for anyone, but when I run openoffice within a KDE4 session, then it doesn't crash when closing it.

I am seeing a different or related issue. When I launch OO 2.4.1 either Writer or Presentation I am asked to recover a document which works successfully. The app window flashes briefly and then closes. If you would like me to attach any logs please advise.

It is work correctly after today's updates . (Herdy x86_64) openoffice.org 2.4.1-1ubuntu2

thanks for the work! for me the problem is fixed with openoffice.org 2.4.1-1ubuntu2..., too :-)

Same here with openoffice.org 2.4.1-1ubuntu2 update taking care of the problem.

Also tested with all the OpenOffice programs and it now works fine.
Great Job!
Recommend to close bug.