Ubuntu
xorg package

[i965] X server crash while running Google Earth

Bug #330067 reported by giacof
2
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Invalid
Undecided
Unassigned
xserver-xorg-video-intel (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Binary package hint: xorg

I am using Kubuntu Intrepid 8.10 with KDE 4.1.4 on a Compaq Presario 773EL notebook. The video card is a GM965 which uses the intel driver.

I installed the last version of Google Earth: 5.0.11337.1968 (beta). I noticed several problems with it, such as flashing and texture errors. After a while, the X server crashed and the system hung.

Some useful info:

$ apt-cache policy xserver-xorg-video-intel
xserver-xorg-video-intel:
  Installato: 2:2.4.1-1ubuntu10.3
  Candidato: 2:2.4.1-1ubuntu10.3
  Tabella versione:
 *** 2:2.4.1-1ubuntu10.3 0
        500 http://it.archive.ubuntu.com intrepid-updates/main Packages
        100 /var/lib/dpkg/status
     2:2.4.1-1ubuntu10 0
        500 http://it.archive.ubuntu.com intrepid/main Packages

~$ uname -a
Linux new-host3 2.6.27-11-generic #1 SMP Thu Jan 29 19:24:39 UTC 2009 i686 GNU/Linux

~$ apt-cache policy xserver-xorg
xserver-xorg:
  Installato: 1:7.4~5ubuntu3
  Candidato: 1:7.4~5ubuntu3
  Tabella versione:
 *** 1:7.4~5ubuntu3 0
        500 http://it.archive.ubuntu.com intrepid/main Packages
        100 /var/lib/dpkg/status

Attachments follow.

[lspci]
00:00.0 Host bridge [0600]: Intel Corporation Mobile PM965/GM965/GL960 Memory Controller Hub [8086:2a00] (rev 03)
     Subsystem: Hewlett-Packard Company Device [103c:30d9]
00:02.0 VGA compatible controller [0300]: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller [8086:2a02] (rev 03)
     Subsystem: Hewlett-Packard Company Device [103c:30d9]

See original description
Revision history for this message
giacof (giacof) wrote :
Revision history for this message
giacof (giacof) wrote :
Revision history for this message
giacof (giacof) wrote :
Revision history for this message
giacof (giacof) wrote :
Revision history for this message
JanBrinkmann (jbrinkmann) wrote :

Thank you for taking the time to report this bug and trying to help make Ubuntu better. However, it seems that you are not using a software package provided by the official Ubuntu repositories. Because of this the Ubuntu project can not support or fix your particular bug. Please report this bug to the provider of the software package. Thanks!

If you are interested in learning more about software repositories and Ubuntu the following pages should be informative:

1. http://www.ubuntu.com/community/ubuntustory/components - information about Ubuntu repositories
2. https://help.ubuntu.com/community/Repositories - information regarding managing repositories

Changed in xorg:
status: New → Invalid
Changed in xserver-xorg-video-intel:
status: New → Invalid
Revision history for this message
giacof (giacof) wrote :

Hi Jan,

I know the application did not come from any official Ubuntu repository, and I certainly would have reported the issue to the Google Earth support only, if I had experienced nothing more than a crash of Google Earth itself.

Unfortunately, the final consequence was a X server failure, which ultimately resulted in a system wide crash (system unresponsive and hard restart needed), that sounds like a far more critical issue.

Actually, I have seen lots of errors in the Xorg.0.log.old and thought they might imply a bug in Xorg or in the intel driver, which was someway "triggered" by GE: that is why I reported the issue here, as well.
Do you think all those errors come only from a bug in Google Earth?

Thank you for your time and consideration.

giacof (giacof)
Changed in xserver-xorg-video-intel:
status: Invalid → New
Revision history for this message
JanBrinkmann (jbrinkmann) wrote :

Thank you once again and thanks for the feedback! The bug report seems to be assigned correctly, so leaving this as new for somebody to confirm the behaviour, since I don't have the required hardware (using nvidia).

Bryce Harrington (bryce)
description: updated
Revision history for this message
Bryce Harrington (bryce) wrote :

Hi giacof,

Could you please collect a full backtrace from when this crash occurs? Directions on collecting full backtraces are at https://wiki.ubuntu.com/X/Backtracing

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

Changed in xserver-xorg-video-intel:
status: New → Incomplete
Revision history for this message
Bryce Harrington (bryce) wrote :

We're closing this bug since it is has been some time with no response from the original reporter. However, if the issue still exists please feel free to reopen with the requested information. Also, if you could, please test against the latest development version of Ubuntu, since this confirms the bug is one we may be able to pass upstream for help.

Changed in xserver-xorg-video-intel (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
giacof (giacof) wrote :

Sorry but I cannot do any further test as I recently changed my laptop, and now have a different video chipset.
All the same, thank you for your care about it.

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