Ubuntu
software-center package

Ubuntu Software Center crashes on launch with ImportError in <module>()

Bug #464734 reported by Jessie Berlin
22
This bug affects 3 people
Affects Status Importance Assigned to Milestone
software-center (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Binary package hint: software-center

1. Release: Newly upgraded to 9.10.
2. Package Version:
software-center:
  Installed: 1.0.2
  Candidate: 1.0.2
  Version table:
 *** 1.0.2 0
        500 http://archive.ubuntu.com karmic/main Packages
        100 /var/lib/dpkg/status
3. Expected: Open up Software Center.
4. What Happened: Software Center crashed, with the option of reporting (report should be attached).

ProblemType: Crash
Architecture: i386
Date: Fri Oct 30 08:36:08 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/share/software-center/software-center
InterpreterPath: /usr/bin/python2.6
Package: software-center 1.0.2
PackageArchitecture: all
ProcCmdline: /usr/bin/python /usr/bin/software-center
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
PythonArgs: ['/usr/bin/software-center']
SourcePackage: software-center
Title: software-center crashed with ImportError in <module>()
Uname: Linux 2.6.31-14-generic i686
UserGroups: adm admin audio cdrom dialout dip floppy lpadmin netdev plugdev powerdev scanner video

Revision history for this message
Jessie Berlin (jessieberlin) wrote :
visibility: private → public
Revision history for this message
ooze (zoe-gauthier) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please run the following command:
ls -l /usr/lib/libicui18n.so* > ls-l.log
and attach the file to the bug report.

Thanks in advance!

Revision history for this message
Jessie Berlin (jessieberlin) wrote :
Thibault Dupuis (dthibault)
Changed in software-center (Ubuntu):
status: New → Incomplete
status: Incomplete → Confirmed
Revision history for this message
ooze (zoe-gauthier) wrote :

Thank you for following up. It looks like all the necessary pieces are correctly installed, but for some reason the library bindings are not up-to-date. If you run the command:
sudo ldconfig
to update the library bindings, do you still see the same problem?

Thanks again!

Revision history for this message
Jessie Berlin (jessieberlin) wrote :

I ran sudo ldconfig, and I see the exact same problem.

I also ran
ls -l /usr/lib/libicui18n.so* > ls-l2.log
and did a diff between ls-l2.log and ls-l.log. nothing was different between the two files.

I then tried restarting, and opening the software-center again, but got the same crash and the same reason in the report.

Revision history for this message
Apport retracing service (apport) wrote : This bug is a duplicate

Thank you for taking the time to report this crash and helping to make Ubuntu better. This particular crash has already been reported and is a duplicate of bug #440889, so is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

tags: removed: need-duplicate-check
Revision history for this message
Jessie Berlin (jessieberlin) wrote :

Um, I can't access bug #440889, so I can't check it "to see if there is any missing information that [I] can provide".

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