Ubuntu One Client

Ubuntu One client refuses to connect w. Chrome as default browser

Bug #490812 reported by Morten Siebuhr on 2009-12-01

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu One Client	Invalid	Undecided	Roman Yepishev

Bug Description

Nothing happens when clicking "connect" in the Ubuntu One client - the icon flickers for an instant and then nothing happens. The icon remains a grey could with an exclamation mark in it.

I've tried the u1sync --authorize too, but it just hangs indefinitely.

Upon digging in the logs, I found this in ~/.cache/ubuntuone/log/syncdaemon.log:

2009-12-01 14:22:18,607 - ubuntuone.SyncDaemon.DBus - ERROR - Can't get the auth token
Traceback (most recent call last):
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/dbus_interface.py", line 1073, in connect
    access_token = self.main.get_access_token()
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/main.py", line 299, in get_access_token
    return self.oauth_client.get_access_token()
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/main.py", line 339, in get_access_token
    raise NoAccessToken("No access token found.")
NoAccessToken: No access token found.

Tags:

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Roman Yepishev (rye) wrote on 2009-12-01:

Can you perform local diagnostics and post the results here using
https://wiki.ubuntu.com/RomanYepishev/UbuntuOne/Diagnostics:

$ wget http://ubuntuone-client-diagnose.googlecode.com/svn/trunk/ubuntuone-client-diagnose.py
$ python ubuntuone-client-diagnose.py

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Morten Siebuhr (msiebuhr) wrote on 2009-12-01:

~/Desktop >python ubuntuone-client-diagnose.py
Checking your Ubuntu One client...
No issues were detected.

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Roman Yepishev (rye) wrote on 2009-12-01:

Ok, then could you please provide the following files:
~/.cache/ubuntuone/log/syncdaemon.log
~/.cache/ubuntuone/log/syncdaemon-exceptions.log
~/.cache/ubuntuone/log/oauth-login.log
~/.config/ubuntuone/syncdaemon.conf

and the results of
$ apt-cache policy show ubuntuone-client

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Morten Siebuhr (msiebuhr) wrote on 2009-12-01:

$ apt-cache policy ubuntuone-client
ubuntuone-client:
  Installed: 1.0.2-0ubuntu2
  Candidate: 1.0.2-0ubuntu2
  Version table:
*** 1.0.2-0ubuntu2 0
        500 http://ubuntu.ks1983.dk karmic-updates/main Packages
        100 /var/lib/dpkg/status
     1.0.2-0ubuntu1 0
        500 http://ubuntu.ks1983.dk karmic/main Packages

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Morten Siebuhr (msiebuhr) wrote on 2009-12-01:

syncdaemon.log Edit (6.9 KiB, text/plain)

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Morten Siebuhr (msiebuhr) wrote on 2009-12-01:

syncdaemon-exceptions.log Edit (614 bytes, text/plain)

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Morten Siebuhr (msiebuhr) wrote on 2009-12-01:

oauth-login.log Edit (41 bytes, text/plain)

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Morten Siebuhr (msiebuhr) wrote on 2009-12-01:

ubuntuone-client.conf Edit (76 bytes, text/plain)

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Roman Yepishev (rye) wrote on 2009-12-02:

Hello, thanks for the files but could you provide ~/.config/ubuntuone/syncdaemon.conf if it exists?

Additionally, could you please quit the applet and start it from command line. It is possible that it prints out some error messages on startup that are not properly handled yet.

Revision history for this message

Morten Siebuhr (msiebuhr) wrote on 2009-12-02: Re: [Bug 490812] Re: Ubuntu One client refuses to connect

#10

On Wed, 2009-12-02 at 11:14 +0000, Roman Yepishev wrote:
> Hello, thanks for the files but could you provide
> ~/.config/ubuntuone/syncdaemon.conf if it exists?

It does not. Sorry I forgot to mention earlier!

> Additionally, could you please quit the applet and start it from command
> line. It is possible that it prints out some error messages on startup
> that are not properly handled yet.

Nothing is printed, neither by the applet or 'u1sync --authorize'

--
Morten Siebuhr
<email address hidden>

Revision history for this message

Morten Siebuhr (msiebuhr) wrote on 2009-12-04: Re: Ubuntu One client refuses to connect

#11

Aha!

Changing the default browser from Google Chrome (from the Google APT repository) to Firefox solved the problem!

Let me know if I can help in any way to debug why it is so...

summary:

- Ubuntu One client refuses to connect
+ Ubuntu One client refuses to connect w. Chrome as default browser

Natalia Bidart (nataliabidart) on 2010-01-26

Changed in ubuntuone-client:
status:	New → Incomplete
assignee:	nobody → Roman Yepishev (rtgz)

Revision history for this message

Patrick Byrne (pjlbyrne) wrote on 2010-01-31:

#12

This affects me too.

Joshua Blount (jblount) on 2010-02-02

tags:

added: desktop+

Revision history for this message

Leo Arias (elopio) wrote on 2012-01-27:

#13

Expiring Incomplete bug after a long period of inactivity. If this is still a problem for you, please reopen.

Changed in ubuntuone-client:
status:	Incomplete → Invalid

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