[Support $support_id] should be added only if it isn't in the subject line already
Bug #50565 reported by
Diogo Matsubara
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Launchpad itself |
Fix Released
|
Medium
|
Francis J. Lacoste |
Bug Description
When someone replies to a support notification, they usually generate a subject such as: "Re: [Support XX] ..." Now when we send out the notification about the comment, we simply add another [Support $id] prefix,
resulting in a subject like: "[Support 42] Re: [Support 42] ...".
We should add [Support $Support_id] only if it isn't already in the subject, just like mailman and other mailing list system do.
This bug is similar to bug 37454
Changed in launchpad-support-tracker: | |
importance: | Untriaged → Medium |
status: | Unconfirmed → Confirmed |
Changed in launchpad-support-tracker: | |
assignee: | nobody → flacoste |
Changed in launchpad-support-tracker: | |
status: | Confirmed → In Progress |
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Fixed in RF 4524.