Ubuntu
asterisk package

asterisk: voicemail problems are undebuggable

Bug #52611 reported by James Troup
2
Affects Status Importance Assigned to Milestone
asterisk (Ubuntu)
Invalid
Undecided
MOTU

Bug Description

When something goes wrong for a user trying to use the voicemail application, specifically with entering their mailbox number and/or password, it's impossible to find out what's gone wrong and/or why without resorting to adding printfs to the source code. This really shouldn't be necessary, it should be possible to change the debug level for the voicemail app and get useful info back (like you can with 'sip debug' for example).

Revision history for this message
Lionel Porcheron (lionel.porcheron) wrote :

Have your tried to connect to asterisk console ? It gives some informations on the interactions with voicemail (connect with a lot of v).

I mean something like this:
 asterisk -rvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv
  == Parsing '/etc/asterisk/asterisk.conf': Found
  == Parsing '/etc/asterisk/extconfig.conf': Found
Asterisk 1.2.7.1, Copyright (C) 1999 - 2006 Digium, Inc. and others.
Created by Mark Spencer <email address hidden>
Asterisk comes with ABSOLUTELY NO WARRANTY; type 'show warranty' for details.
This is free software, with components licensed under the GNU General Public
License version 2 and other licenses; you are welcome to redistribute it under
certain conditions. Type 'show license' for details.
=========================================================================
Connected to Asterisk 1.2.7.1 currently running on obelix (pid = 24848)
Verbosity is at least 48
Jul 18 16:12:51 WARNING[24861]: chan_sip.c:3490 process_sdp: Unknown SDP media type in offer: video 5010 RTP/AVP 31
    -- Executing Set("SIP/0664-5682", "LANGUAGE()=fr") in new stack
    -- Executing VoiceMailMain("SIP/0664-5682", "") in new stack
    -- Playing 'vm-login' (language 'fr')
    -- Playing 'vm-password' (language 'fr')
    -- Playing 'vm-youhave' (language 'fr')
    -- Playing 'digits/1' (language 'fr')

Changed in asterisk:
assignee: nobody → motu
status: Unconfirmed → Needs Info
Revision history for this message
William Grant (wgrant) wrote :

elmo, is Lionel's solution adequate?

Revision history for this message
Patricio Gonzalez (pagondel) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

Changed in asterisk:
status: Incomplete → Invalid
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