Ubuntu one crash at login

Bug #531597 reported by Carlos Sánchez Mateo
40
This bug affects 9 people
Affects Status Importance Assigned to Milestone
ubuntuone-client (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Binary package hint: ubuntuone-client

Ubuntu One just crashes after login, and it's not connecting.

Can be related to Dropbox and VirtualBox as it seems to fail when these applications are installed.

ProblemType: Bug
.home.carlos..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = True
 connect = 0
 show_applet = 0
 bookmarked = True
Architecture: i386
CheckboxSubmission: 9e48bc4f97e067b14df9b5412635993b
CheckboxSystem: d00f84de8a555815fa1c4660280da308
Date: Wed Mar 3 21:56:35 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=es_ES.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-19-generic i686

Revision history for this message
Carlos Sánchez Mateo (chukysoria) wrote :
Revision history for this message
Duane Hinnen (duanedesign) wrote :

Carlos,
Sorry to hear you are having problems with Ubuntu One. looking at your logs it looks like you hava a newer version of metadata on your computer. Did you install the trunk version of Ubuntu One then go back to the stable version in the repository?

To fix this you need to repopulate your metadata with the version currently in use by your version of Ubuntu One. If you have anything of great importance in your Ubuntu One folder you you might want to back it up before proceeding (never can be too safe)

1. Quit the Ubuntu One client. From the applet select Quit. Then open a Terminal (Applications > Accesories > Terminal) and run the following to quit the syncdaemon.

u1sdtool -q

2. Delete the old metadata. In a Terminal run.

rm -rf ~/.local/share/ubuntuone

3. Start Ubuntu One as you normally would Applications > Internet > Ubuntu One

It'll run for a bit as it recreates the metadata. After awhile copy in a small file to see if it syncs. If this is unsuccessful please come back here and change the 'Status' of this bug back to 'New' and attach the following logs to this bug: ~/.cache/ubuntuone/log/syncdaemon.log & ~/.cache/ubuntuone/log/syncdaemon-exceptions.log

thank you,
duanedesign

Changed in ubuntuone-client (Ubuntu):
status: New → Confirmed
Revision history for this message
Carlos Sánchez Mateo (chukysoria) wrote :

Hi,

The steps you provided work perfectly.

I upgraded my system to 10.04 and then i went back to ubuntu 9.10. So as you say it is caused by a different versions.

Thanks

Revision history for this message
cabruca (valeriomelo) wrote :

For me dont works! :(

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.