Ubuntu
ubuntuone-client package

Error when trying to authenticate

Bug #562847 reported by Ingo Gerth
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntuone-client (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Binary package hint: ubuntuone-client

When trying to login, the following website opened in Firefox rather than the usual ubuntu one login page:

Parameter not found: oauth_consumer_key

It basically was a blank page with the text above.

Tags: iso-testing
Revision history for this message
Mitch Towner (kermiac) wrote :

I'm sorry to hear Ubuntu One is not working properly for you. Unfortunately there was a server side error around the time that you were experiencing this issue. Are you still having this problem?

If you are still experiencing this issue & you would like to help debug the problem that would be greatly appreciated. You can do the following in order to provide important details that will help determine the root cause of this issue.

1) Quit the Ubuntu One client. Right-click on the Ubuntu One applet and select
'Quit'

2) Open Applications->Accessories->Terminal, then run the command:
mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in the Terminal to open/create this file:
gedit ~/.config/ubuntuone/syncdaemon.conf

#Add the following two (2) lines to this file and save:
[__main__]
log_level = DEBUG

4) Open Ubuntu One Applications->Internet->Ubuntu One

5) Let Ubuntu One run for a while, copy some files into your Ubuntu One Folder.
Then attach your ubuntuone logs to this bug. Please zip your $HOME/.cache/ubuntuone/log/ folder and attach the zip here.

You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.

Changed in ubuntuone-client (Ubuntu):
status: New → Incomplete
Revision history for this message
Mitch Towner (kermiac) wrote :

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks!

Revision history for this message
Mitch Towner (kermiac) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

Changed in ubuntuone-client (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/562847

tags: added: iso-testing
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