UnbuntoOne local and server roots are different

Bug #594423 reported by BrianErickson
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu One Client
New
Undecided
Unassigned

Bug Description

I am trying to use UbuntuOne on two computers, both running Ubuntu 10.04. On one of the machines it works perfectly, but on the other I am unable to connect. Typing u1sdtool --status results in the following:

State: ROOT_MISMATCH
    connection: With User With Network
    description: local and server roots are different
    is_connected: False
    is_error: True
    is_online: False
    queues: IDLE

I have tried reinstalling the client, deleting the key, deleting the .cache and .config entries to no avail.
---
Architecture: i386
DistroRelease: Ubuntu 10.04
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
Package: ubuntuone-client 1.2.1-0ubuntu3
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Tags: lucid
UbuntuOneOAuthLoginLog:
 2010-06-14 23:01:57,509:509.155988693 ubuntuone-login Starting Ubuntu One login manager version 1.2.1
 2010-06-14 23:03:41,060:60.1809024811 UbuntuOne.OAuthDesktop.auth Token was not successfully retrieved: data was 'Invalid request token: lFcPzjj4SGSKQ7TcZfFB'
 2010-06-14 23:03:41,060:60.6179237366 UbuntuOne.OAuthDesktop.auth Failed to get access token.
 2010-06-14 23:03:41,065:65.3169155121 ubuntuone-login Invalid request token: lFcPzjj4SGSKQ7TcZfFB
 2010-06-14 23:03:41,113:113.93404007 ubuntuone-login Access to Ubuntu One was denied.
UbuntuOneUserSyncdaemonConfig:
 [bandwidth_throttling]
 read_limit = 2097152
 write_limit = 2097152
 on = False
Uname: Linux 2.6.32-22-generic i686
UserGroups: adm admin cdrom dialout dip fax floppy fuse lpadmin plugdev sambashare tape video

Revision history for this message
BrianErickson (brian-erickson) wrote : Dependencies.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
BrianErickson (brian-erickson) wrote : UbuntuOneClientPackages.txt

apport information

Revision history for this message
BrianErickson (brian-erickson) wrote : UbuntuOnePreferencesLog.txt

apport information

Revision history for this message
BrianErickson (brian-erickson) wrote :
Revision history for this message
Duane Hinnen (duanedesign) wrote :

Brian,
Seems their is a mismatch between the server and your computer. I would recommend you try to remove and reinstall according to this FAQ:
https://answers.launchpad.net/ubuntuone-client/+faq/778
Let us know how it goes.
thank you,
duanedesign

Revision history for this message
BrianErickson (brian-erickson) wrote :

Thanks duanedesign! I followed your recommendation and it appears to have solved the problem!

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