this package isn't worth the term "LTS"...
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
otrs (Ubuntu) |
Expired
|
Medium
|
Unassigned |
Bug Description
Sorry, but IMHO this Package needs a complete review.
- There are no tips like "what to do next" after installation (yes, I found the README. But what's up with users with little experiance with linux? A simple msg with a starting point would be nice after installation)
- There is no hint for dependencies that you might need when you choose to use a postgresql as backend (like libpg-perl and libdbd-pg-perl)
- There is no hint what the user/pass is for the adminuser after working installation.
- There are wrong paths in the apache sample scripts, pointing to /opt/otrs...
- http://
aso.
I think there are several more glitches in this package that I haven't run through yet. Please review it and its installation
Changed in otrs: | |
importance: | Undecided → Medium |
status: | New → Triaged |
Changed in otrs (Ubuntu): | |
status: | Triaged → Incomplete |
I discovered two more:
- missing dependcie: libcgi-xml-perl
- wrong permissions on /etc/otrs/Output: need to be set to writepermissons for www-data