Natty Installer Crashes

Bug #684921 reported by Kent Baxley
56
This bug affects 11 people
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Binary package hint: ubiquity

Approximately 3/4 of the way through the installation, Ubiquity crashes and the installer cannot continue.

Steps to reproduce

1) Download the 64-bit Natty Alpha1 release and generate a USB startup disk
2) Boot from the USB drive and select "Install Ubuntu"
3) Proceed with Installation. Everything proceeds just fine (partitioning, time zone, enter username/password information, etc.) until...

Expected Results: Installer runs to completion

Actual Results: Installer crashes with an error message and user must restart the system.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: ubiquity 2.5.5
ProcVersionSignature: Ubuntu 2.6.37-7.19-generic 2.6.37-rc3
Uname: Linux 2.6.37-7-generic x86_64
Architecture: amd64
Date: Sat Dec 4 18:11:50 2010
LiveMediaBuild: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20101203)
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubiquity

Revision history for this message
Kent Baxley (kentb) wrote :
Changed in ubiquity (Ubuntu):
status: New → Confirmed
Revision history for this message
Stephan Muhs (stephan-dinoco) wrote :
Download full text (3.2 KiB)

I can confirm the issue is still present in the Alpha2 release of natty. I have the same setup as Kent Baxley:

1.) Ubuntu 11.04 alpha2 amd64
2.) USB startup-ISO generated by multisystem
3.) Installation crashes with an Ubiquity assertion error about 75% through installation.

snippet from syslog:

Feb 4 20:29:14 ubuntu plugininstall.py: log-output -t ubiquity chroot /target dpkg-divert --package ubiquity --rename --quiet --remove /usr/sbin/update-initramfs
Feb 4 20:29:14 ubuntu ubiquity: update-initramfs: Generating /boot/initrd.img-2.6.38-1-generic
Feb 4 20:29:14 ubuntu ubiquity: Cannot find /lib/modules/2.6.38-1-generic
Feb 4 20:29:14 ubuntu ubiquity: update-initramfs: failed for /boot/initrd.img-2.6.38-1-generic
Feb 4 20:29:14 ubuntu plugininstall.py: log-output -t ubiquity chroot /target update-initramfs -c -k 2.6.38-1-generic
Feb 4 20:29:14 ubuntu plugininstall.py: log-output -t ubiquity umount /target/tmp/.X11-unix
Feb 4 20:29:14 ubuntu plugininstall.py: log-output -t ubiquity chroot /target umount /sys
Feb 4 20:29:14 ubuntu plugininstall.py: log-output -t ubiquity chroot /target umount /proc
Feb 4 20:29:14 ubuntu plugininstall.py: log-output -t ubiquity umount /target/dev
Feb 4 20:29:14 ubuntu plugininstall.py: log-output -t ubiquity chroot /target mount -t proc proc /proc
Feb 4 20:29:15 ubuntu plugininstall.py: log-output -t ubiquity chroot /target mount -t sysfs sysfs /sys
Feb 4 20:29:15 ubuntu plugininstall.py: log-output -t ubiquity mount --bind /dev /target/dev
Feb 4 20:29:15 ubuntu plugininstall.py: log-output -t ubiquity chroot /target umount /sys
Feb 4 20:29:15 ubuntu plugininstall.py: log-output -t ubiquity chroot /target umount /proc
Feb 4 20:29:15 ubuntu plugininstall.py: log-output -t ubiquity umount /target/dev
Feb 4 20:29:20 ubuntu ubiquity: umount: /target/cdrom: not mounted
Feb 4 20:29:20 ubuntu plugininstall.py: log-output -t ubiquity umount /target/cdrom
Feb 4 20:29:20 ubuntu finish-install: Disabling CD in sources.list
Feb 4 20:29:20 ubuntu plugininstall.py: Exception during installation:
Feb 4 20:29:20 ubuntu plugininstall.py: Traceback (most recent call last):
Feb 4 20:29:20 ubuntu plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 1440, in <module>
Feb 4 20:29:20 ubuntu plugininstall.py: install.run()
Feb 4 20:29:20 ubuntu plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 55, in wrapper
Feb 4 20:29:20 ubuntu plugininstall.py: func(self)
Feb 4 20:29:20 ubuntu plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 174, in run
Feb 4 20:29:20 ubuntu plugininstall.py: self.install_extras()
Feb 4 20:29:20 ubuntu plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 1029, in install_extras
Feb 4 20:29:20 ubuntu plugininstall.py: self.do_install([package])
Feb 4 20:29:20 ubuntu plugininstall.py: File "/usr/lib/ubiquity/ubiquity/install_misc.py", line 716, in do_install
Feb 4 20:29:20 ubuntu plugininstall.py: mark_install(cache, pkg)
Feb 4 20:29:20 ubuntu plugininstall.py: File "/usr/lib/ubiquity/ubiquity/install_misc.py", line 489, in mark_install
Feb 4 20:29:20 ubuntu plugininstall.py: assert...

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Revision history for this message
Doug McMahon (mc3man) wrote :

When it happens here usually the installer just plain freezes, using the installer from the desktop (try ubuntu...) always works. This predates A2 and still is occuring

Revision history for this message
Greg Faith (gregfaith) wrote :

I have been trying to make a clean install of Natty Alpha 2 from the current daily iso's and have had a least three previous crashes
from three different daily iso downloads.

My latest crash was from a download of the original Feb, 2 Alpha 2 Natty 32 bit iso. The crashes have occurred after choosing password and clicking forward, or during data transfer from other partitions. However, I have never chosen to transfer data, but my sda5 partition with Lucid 10.04 showed to be mounted and was not unmounted by by the installation attempt. I do have a working Natty 11.04 Alpha 1 partition working on my laptop, but have not updated it to Alpha 2 yet.

Have tried the direct Install Ubuntu button & installation from Try Ubuntu desktop.. Neither choice worked for me.

Revision history for this message
Jacer OMRI (jokerhacker-jacer) wrote :

i had the same problem with natty beta from usb drive.
i even used my maverick from usb too, it said something about upgrading the installer, then, crashes exactly like natty.
note that i installed maverick from usb before and it went well, wich comfirmes that the problem is in ubiquity.

note: my architecht is 32bit

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