Ubuntu One does not update reliably/predictably

Bug #691369 reported by Matt Morgan
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntuone-client (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Binary package hint: ubuntuone-client

Ubuntu One is reporting that all my files are up-to-date. But the contents of my local replica are different from the contents of the online replica (which I can verify).

package: ubuntuone-client 1.0.3-0ubuntu1
release: Ubuntu 9.10

What I expected to happen: when I add/modify a file in the local ubuntu-one folder, that it would update to the cloud.
What happened instead: I have newer files locally that have not updated to the cloud; ubuntuone-client reports, however, that all files are up to date.

ProblemType: Bug
.home.matt..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.matt..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 read_limit = 0
 write_limit = 0
 on = False
.home.matt..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 0
Architecture: i386
Date: Thu Dec 16 19:47:43 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-22.68-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-22-generic i686

Revision history for this message
Matt Morgan (matt-concretecomputing) wrote :
Revision history for this message
Matt Morgan (matt-concretecomputing) wrote :

I updated the files and they have now synced.

It's frustrating that I got no response/help on this. There is something wrong; the software is "supported." I mean, there's evidently a bug in Ubuntu One where updates can get lost. This is a revenue initiative for Canonical. Seems like something that should be addressed.

Revision history for this message
Roman Yepishev (rye) wrote :

Hello,

I am sorry for such a delayed response. Could you please upload your ~/.cache/ubuntuone/log/ archived for us to be able to see what went wrong. I have to note that Nautilus emblems in Karmic Koala release were more than misleading - bug LP:479475, it has been fixed for Lucid Lynx.

However, were the applet telling you that all files are synchronized, if yes, then log files should give us a clue why it decided so.

Changed in ubuntuone-client (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for ubuntuone-client (Ubuntu) because there has been no activity for 60 days.]

Changed in ubuntuone-client (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.