Ubuntu
libreoffice package

Libreoffice doesn't start

Bug #733128 reported by Alexander Kallenbach
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
libreoffice (Ubuntu)
Expired
Low
Unassigned

Bug Description

Binary package hint: libreoffice

I wanted to start libreoffice but it doesn't work. I get the following error message: "The application cannot be started.
[context="user"] caught unexpected exception!"

I've tried as well to start it via the terminal. There I get the following message:

alex@alex-VirtualBox:~$ libreoffice
javaldx: Could not find a Java Runtime Environment!
Please ensure that a JVM and the package libreoffice-java-common
is installed.
If it is already installed then try removing ~/.libreoffice/3/user/config/javasettings_Linux_*.xml

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: libreoffice (not installed)
ProcVersionSignature: Ubuntu 2.6.38-6.34-generic 2.6.38-rc7
Uname: Linux 2.6.38-6-generic i686
Architecture: i386
Date: Fri Mar 11 09:48:39 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha i386 (20110202)
ProcEnviron:
 LANGUAGE=de_DE:de:en_GB:en
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
SourcePackage: libreoffice
UpgradeStatus: Upgraded to natty on 2011-03-09 (1 days ago)

WORKAROUND: Removal of ~/.libreoffice or at least ~/.libreoffice/3 will allow libreoffice to start

See original description
Revision history for this message
Jack Leigh (leighman) wrote :

Is libreoffice-java-common installed?
Not that it should be required :/

What do you get if you type
java -version
in the terminal?

Changed in libreoffice (Ubuntu):
status: New → Incomplete
Revision history for this message
Alexander Kallenbach (kallenbachalex) wrote :

The package libreoffice-java-common hasn't been installed. I installed it but it brought no amelioration.

java -version output:

alex@alex-VirtualBox:~$ java -version
Das Programm »java« ist in folgenden Paketen enthalten:
 * gcj-4.4-jre-headless
 * gcj-4.5-jre-headless
 * openjdk-6-jre-headless
Versuchen Sie: sudo apt-get install <ausgewähltes Paket>

Revision history for this message
Matthias Klose (doko) wrote : Re: [Bug 733128] Re: Libreoffice doesn't start

On 16.03.2011 17:42, Alex wrote:
> The package libreoffice-java-common hasn't been installed. I installed
> it but it brought no amelioration.

looks like libreoffice-java-common is missing a dependency on default-jre(-headless)

Revision history for this message
Alexander Kallenbach (kallenbachalex) wrote :

Do you still need some more informations?

Revision history for this message
penalvch (penalvch) wrote :

Alex, marking back to New based on your response. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status.

Changed in libreoffice (Ubuntu):
status: Incomplete → New
Revision history for this message
Ralph Janke (txwikinger) wrote :

I have noticed this problem after a crash of the computer while libreoffice was running, and the consecutive reboot.

After removing the .libreoffice directory in the home directory of the user, there are no problem with starting libreoffice again.

Changed in libreoffice (Ubuntu):
status: New → Confirmed
importance: Undecided → Medium
description: updated
Revision history for this message
penalvch (penalvch) wrote :

Alexander Kallenbach, please answer these questions:

* Is this reproducible?
* If so, what specific steps should we take to recreate this bug?

This will help us to find and resolve the problem.

Changed in libreoffice (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Alexander Kallenbach (kallenbachalex) wrote :

I'm sorry I can't answer your questions. This bug occured under a Natty alpha in VirtualBox. I have no longer Natty running in VirtualBox.

Revision history for this message
penalvch (penalvch) wrote :

Alexander Kallenbach, before this problem occurred did you hard shutdown your VM and/or did you have a kernel panic?

Revision history for this message
Alexander Kallenbach (kallenbachalex) wrote :

As far as I can remember: no.
Libreoffice did not start from the day I've installed Natty in the VM.

Revision history for this message
penalvch (penalvch) wrote :

Alexander Kallenbach, marking back to Confirmed, Low (have viable workaround) but there are a few problems with working on this bug:

+ The issue occurred with a RC kernel, which could have caused a LO data loss, hence this bug is dealing with a problem of a problem, not the root problem.
+ No reproduction vector.
+ The <?>-jre-headless dependency issue mentioned by Matthias Klose.
+ The following Terminal output from my Natty should have been something similar to what yours was, but was not:

java -version
java version "1.6.0_22"
OpenJDK Runtime Environment (IcedTea6 1.10.1) (6b22-1.10.1-0ubuntu1)
OpenJDK Server VM (build 20.0-b11, mixed mode)

Changed in libreoffice (Ubuntu):
importance: Medium → Low
status: Incomplete → Confirmed
Revision history for this message
Björn Michaelsen (bjoern-michaelsen) wrote :

Needs a reproduction scenario on a supported release.

Changed in libreoffice (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for libreoffice (Ubuntu) because there has been no activity for 60 days.]

Changed in libreoffice (Ubuntu):
status: Incomplete → Expired
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