Ubuntu
linux package

[e1000e] Intel 82579V suffering from packet drop with e1000e 1.2.20

Bug #756485 reported by Johannes Postler on 2011-04-10

This bug report is a duplicate of: Bug #870127: e1000e: workaround for packet drop on 82579LM at 100Mbps. Edit Remove

66

This bug affects 13 people

Affects		Status	Importance	Assigned to	Milestone
	Fedora	Unknown	Unknown	redhat-bugs #713315
	linux (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Natty beta 1 currently ships version 1.2.20 of the e1000e driver. It suffers from massive packet drops (66%) and gives a very unstable network connection. The current upstream version1.3.10a fixes the issue, so I suggest including it as soon as possible.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: linux-image-2.6.38-8-generic 2.6.38-8.41 [modified: lib/modules/2.6.38-8-generic/kernel/drivers/net/e1000e/e1000e.ko]
Regression: No
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.38-8.41-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC892 Analog [ALC892 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: didi 1293 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'PCH'/'HDA Intel PCH at 0xfe620000 irq 53'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:10ec0892,80862002,00100302 HDA:80862805,80862805,00100000'
   Controls : 36
   Simple ctrls : 19
Date: Sun Apr 10 13:05:34 2011
HibernationDevice: RESUME=UUID=2af43bc5-5187-49ba-8280-e0e37b7c12ce
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Beta amd64 (20110330)
IwConfig:
lo no wireless extensions.

eth0 no wireless extensions.
ProcEnviron:
LANGUAGE=de_AT:en
PATH=(custom, no user)
LANG=de_AT.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=19e7faaa-39f1-4991-8eaa-e45e12b9c72f ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-2.6.38-8-generic N/A
linux-backports-modules-2.6.38-8-generic N/A
linux-firmware 1.50
RfKill:

SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/01/2011
dmi.bios.vendor: Intel Corp.
dmi.bios.version: BLH6710H.86A.0105.2011.0301.1654
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: DH67BL
dmi.board.vendor: Intel Corporation
dmi.board.version: AAG10189-204
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrBLH6710H.86A.0105.2011.0301.1654:bd03/01/2011:svn:pn:pvr:rvnIntelCorporation:rnDH67BL:rvrAAG10189-204:cvn:ct3:cvr:

Tags:

Revision history for this message

Johannes Postler (josi) wrote on 2011-04-10:

#1

AcpiTables.txt Edit (146.0 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (585 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (379 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (46.7 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (3.8 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (14.9 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.3.txt Edit (3.0 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (3.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.9 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (21.3 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (754 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (2.3 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (6.8 KiB, text/plain; charset="utf-8")
ProcCpuinfo_.txt Edit (6.8 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (4.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.1 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (104.1 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (240.8 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (1.1 MiB, text/plain; charset="utf-8")

Brad Figg (brad-figg) on 2011-05-04

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Paul Boven (p-boven) wrote on 2011-06-16:

#2

Confirming that this is a serious network problem. One of our machines has about 30% of packet loss, the other about 15%.
The packet loss does not occur when the link is at 1Gb/s, but does occur at 100Mb/s (haven't tried 10Mb/s).

lspci:
00:19.0 Ethernet controller: Intel Corporation 82579V Gigabit Network Connection (rev 05)

Workaround: install the up-to-date driver from Intel and then run "update-initramfs -u".

Revision history for this message

Christian Reis (kiko) wrote on 2011-07-06:

#3

This wasn't fixed for Natty; would be nice to get a testing kernel and eventually SRU to update the driver.

Revision history for this message

gusfm (gusfmora) wrote on 2011-07-12:

#4

Another workaround is to force it to 10 Mb/s.

sudo ethtool -s eth0 speed 10 autoneg off

Revision history for this message

Ondrej (kocian-on) wrote on 2011-07-27:

#5

it helped to install least intel driver

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2198&DwnldID=15817&ProductFamily=Ethernet+Components&ProductLine=Ethernet+Controllers&ProductProduct=Intel%C2%AE+82573L+Gigabit+Ethernet+Controller&DownloadType=Drivers&OSFullname=Linux*eng

sudo rmmod e1000e
make && sudo make install
sudo modprobe e1000e

Revision history for this message

hevers (h-evers-kiel-media) wrote on 2011-08-01:

#6

latest driver install, as mentioned by Ondrej, didnt do the job for me.
Network connection is still loosing hughe amounts of packets.
Throttling it as described by gusfm seems the only way for me right now.

Revision history for this message

Marco Hunsicker (ubuntu-triemax) wrote on 2011-09-02:

#7

@hevers: Could it be that the problem reappeared after a reboot? I had to exchange the driver in the boot image in order to make the change permanent. The process is described here:

http://ubuntuforums.org/showthread.php?p=9593614

Revision history for this message

Al-Buggie (alonzo-brown) wrote on 2011-10-05:

#8

I've attempted all the above with no success.

Install driver from Intel
Disable IPv6
I've not rebooted so have updated the boot loader.

But still having packet loss. Any ETA on an patch for this?

Revision history for this message

Josh Stone (cuviper) wrote on 2011-10-05:

#9

Fedora 16's kernel 3.1 appears to be working properly, as I noted here:
https://bugzilla.redhat.com/show_bug.cgi?id=713315#c19

Revision history for this message

Leann Ogasawara (leannogasawara) wrote on 2011-10-07:

#10

Hi All,

I've built a test kernel for bug 870127. It may help some of you here. If it does, please let me know. Thanks.

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/870127/comments/2

Revision history for this message

Leann Ogasawara (leannogasawara) wrote on 2011-10-08:

#11

I've also built a Natty test kernel for bug 870127 if that is of use to anyone:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/870127/comments/5

Revision history for this message

Terry Burton (terryburton) wrote on 2011-10-11:

#12

After testing with affected hardware I can confirm that Intel 82579V NICs experience the same issue as the 82579LM reported in bug 870127 which the test kernels resolve.

Thanks.

Revision history for this message

Leann Ogasawara (leannogasawara) wrote on 2011-10-11:

#13

Hi Terry,

Thanks for testing and the feedback. For now, I'm going to mark this bug as a duplicate of bug 870127 since you've tested and confirmed the patch there resolves the issue here on Intel 82579V nics as well. Thanks.

Revision history for this message

Emmanuel Stapf [ES] (xumoqkn5d6or9iyw) wrote on 2011-10-15:

#14

As pointed by the following threads in the ubuntu forums (http://ubuntuforums.org/showthread.php?p=11290188), it is enough to do:

$ sudo rmmod e1000e
$ sudo modprobe e1000e

and you get back the original performance.

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