Ubuntu
ubuntuone-control-panel package

Wont show account - information could not be retrieved - file sync etc works

Bug #773164 reported by rudolf randal
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
ubuntuone-control-panel (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Binary package hint: ubuntuone-control-panel

When starting ubuntu control panel it automatically logs me in but on the account page it says it could not retrieve information and I cant see how much of my storage I use - All the rest seems to be working just fine

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: ubuntuone-control-panel 1.0.0-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic-pae 2.6.38.2
Uname: Linux 2.6.38-8-generic-pae i686
NonfreeKernelModules: fglrx
Architecture: i386
Date: Fri Apr 29 13:38:05 2011
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_DK:en
 LANG=en_DK.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntuone-control-panel
UpgradeStatus: Upgraded to natty on 2011-04-29 (0 days ago)

Revision history for this message
rudolf randal (rudolf-randal) wrote :
Revision history for this message
Natalia Bidart (nataliabidart) wrote :

Hello!

Can you please confirm this is still an issue for you? If so, please attach the log file located at:

~/.cache/ubuntuone/log/controlpanel.log

Thanks!

Changed in ubuntuone-control-panel (Ubuntu):
status: New → Incomplete
assignee: nobody → Naty Bidart (nataliabidart)
Revision history for this message
rudolf randal (rudolf-randal) wrote :
Revision history for this message
rudolf randal (rudolf-randal) wrote :

Yes still a problem

Revision history for this message
Natalia Bidart (nataliabidart) wrote :

Hello rudolf,

from your log file all the request the panel is doing to our server are failing with either code 5 or 7, which means:

5: SOUP_STATUS_CANT_CONNECT_PROXY (Unable to connect to proxy)

7: SOUP_STATUS_IO_ERROR (A network error occurred, or the other end closed the connection unexpectedly)

Are you behind a proxy or in a vpn? Do you have some specific/different network settings? What's the output of:

u1sdtool -s

Thanks!

Revision history for this message
Natalia Bidart (nataliabidart) wrote :

Closing due to lack of answer from the reporter.

Changed in ubuntuone-control-panel (Ubuntu):
assignee: Natalia Bidart (nataliabidart) → nobody
status: Incomplete → Invalid
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