Canon drivers printing broken in Natty Narwhal, 11.04

Bug #805356 reported by Theron Muller
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu
Expired
Undecided
Unassigned

Bug Description

I've been using the Canon drivers for printing on my Pixus MP540 and IP4500 for a couple years now, but now trying to print on either using those drivers results in failed printing. For the IP4500 I was able to switch to GutenPrint drivers which make it work, but unfortunately there aren't open source drivers for the MP540. On attempting to reinstall the MP540 drivers, I get the following package errors:
$ sudo dpkg -i --force-architecture cnijfilter-common_3.00-1_i386.deb
[sudo] password for theron:
dpkg: warning: overriding problem because --force enabled:
 package architecture (i386) does not match system (amd64)
(Reading database ... 275418 files and directories currently installed.)
Preparing to replace cnijfilter-common:i386 2.80-1 (using cnijfilter-common_3.00-1_i386.deb) ...
Unpacking replacement cnijfilter-common:i386 ...
dpkg: dependency problems prevent configuration of cnijfilter-common:i386:
 cnijfilter-common:i386 depends on libc6 (>= 2.3.4-1).
 cnijfilter-common:i386 depends on libcupsys2 (>= 1.2.1).
 cnijfilter-common:i386 depends on libpopt0 (>= 1.7).
dpkg: error processing cnijfilter-common:i386 (--install):
 dependency problems - leaving unconfigured
Errors were encountered while processing:
 cnijfilter-common:i386

These are the versions of the problem packages:
$ apt-cache policy libc6 libcupsys2 libpopt0
libc6:
  Installed: 2.13-0ubuntu13
  Candidate: 2.13-0ubuntu13
  Version table:
 *** 2.13-0ubuntu13 0
        500 http://ftp.jaist.ac.jp/pub/Linux/ubuntu/ natty/main amd64 Packages
        100 /var/lib/dpkg/status
libpopt0:
  Installed: 1.16-1
  Candidate: 1.16-1
  Version table:
 *** 1.16-1 0
        500 http://ftp.jaist.ac.jp/pub/Linux/ubuntu/ natty/main amd64 Packages
        100 /var/lib/dpkg/status
libcupsys2:
  Installed: 1.3.9-17ubuntu3.9
  Candidate: 1.3.9-17ubuntu3.9
  Version table:
 *** 1.3.9-17ubuntu3.9 0
        100 /var/lib/dpkg/status

Evidently the system packages are too new for the Canon deb files? Is this a simple matter of creating some soft links in the /usr/lib directory, or do I need to downgrade the system files to a version that will work with the Canon drivers? I checked the Canon drivers here: http://software.canon-europe.com/products/0010641.asp and their last release (3.0) was 04-12-2008, so I'm working with the newest version of their files available.

Thanks for your time and consideration. I'm looking forward to hearing back.

Revision history for this message
Fabio Marconi (fabiomarconi) wrote :

Hello
Are you experiencing again this problems with the latest release Oneiric Ocelot ?
Thanks
Fabio
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

Changed in ubuntu:
status: New → Incomplete
Revision history for this message
Theron Muller (theron) wrote :

I haven't tried to upgrade yet, because I'm nervous that the problem with the current system configuration will break the upgrade. Every software install and upgrade returns errors in configuring CUPS and ACPID, as follows:
E: acpid: subprocess installed post-installation script returned error exit status 100
E: cups: subprocess installed post-installation script returned error exit status 100

That said, I was able to successfully install the Brother packages onto a Virtual Box of Ubuntu 11.04. Printing works fine through there. I subsequently upgraded that virtual box to 11.10 and the printer packages continue to work.

I would love to fix this problem sooner rather than later, but won't have the free time to work on it until perhaps the end of December; I need a full day to attempt the upgrade in case it fails, and if it fails, I need another day or two free to reinstall and reconfigure my system, which means I'll probably have to live with a broken configuration until the new year holiday.

Changed in ubuntu:
status: Incomplete → New
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for Ubuntu because there has been no activity for 60 days.]

Changed in ubuntu:
status: Incomplete → Expired
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