CRM Helpdesk don't list categories without Section
Bug #810404 reported by
Guillem Barba
This bug affects 1 person
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| Odoo Addons (MOVED TO GITHUB) |
Fix Released
|
Low
|
OpenERP R&D Addons Team 1 | ||
Bug Description
The field 'section_id' of CRM categories is not required. I understand that the categories without Section are public/generic categories so they will be listed and selectable from a CRM Case.
The 'domain' attribute of CRM Helpdesk field 'categ_id' doesn't support this condition.
Related branches
lp:~openerp-dev/openobject-addons/trunk-bug-810404-dbr
- Bhumika Shrimali (community): Approve
-
Diff: 18 lines (+4/-4)1 file modifiedcrm_helpdesk/crm_helpdesk.py (+4/-4)
Revision history for this message
| Guillem Barba (guillem-alcarrer.net) wrote | #1 |
Revision history for this message
| Amit Parik (amit-parik) wrote | #2 |
| Changed in openobject-addons: | |
| assignee: | nobody → OpenERP R&D Addons Team 1 (openerp-dev-addons1) |
| importance: | Undecided → Low |
| status: | New → Confirmed |
Revision history for this message
| DBR (OpenERP) (dbr-openerp) wrote | #3 |
| Changed in openobject-addons: | |
| status: | Confirmed → Triaged |
| status: | Triaged → In Progress |
| status: | In Progress → Fix Committed |
| Changed in openobject-addons: | |
| status: | Fix Committed → Fix Released |
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Hello,
I have checked your issue and I have faced the problem when the blank "section_id" passed in helpdesk.
Now it is showing only those category which have no sale team define But It should be display all listed categories if sales team is not selected in helpdesk form.
And If I select the Sale Team then it will display only this team's categories and it is working as expected.
I have checked the above patch but it is also not working correct.
Thanks.