firefox crash [@gtk_style_realize]

Bug #82467 reported by tony
2
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Incomplete
High
Mozilla Bugs

Bug Description

Binary package hint: firefox

This might be related to bug #79541, for which more information is requested.
I am running Firefox 2.0.0.1 on Ubuntu 6.10.
I loaded the latest Flash player plug-in yesterday.
I was listening to Pandora in a hidden tab. There were two other tabs open.
I was using 'Organize Bookmarks...' The crash occurred as I was creating a new folder for the bookmarks.

Tags: likely-dup
Revision history for this message
tony (tonyreg) wrote :
Changed in firefox:
assignee: nobody → mozillateam
Revision history for this message
Freddy Martinez (freddymartinez9) wrote :

Can you reproduce this bug? Could you please install firefox-dbg (these are the firefox debugging symbols) and try to obtain a backtrace (or crash report) by following the instructions on https://wiki.ubuntu.com/MozillaTeam/Bugs
This will greatly aid us in tracking down your problem.

Note, the file you uploaded does not have enough information to help us.

Changed in firefox:
status: Unconfirmed → Needs Info
Revision history for this message
tony (tonyreg) wrote :

to Freddy Martinez,

OK. I'll do the install of firefox-dbg and follow thru with your last note. I will probably get to the install tomorrow - today is busy.

The same crash happened again yesterday with Pandora running on a hidden tab. But this time I had just clicked "Bookmarks>>Organize Bookmarks..."

Revision history for this message
tony (tonyreg) wrote :

I installed firefox-dbg; however, when I run
>firefox -g 2>&1 | tee ~/Desktop/gdb-firefox.log
from the terminal, it only creates the logfile, but does not start firefox. If I understand correctly from the man page, this command should also start the browser. I would guess that by starting firefox separately it would not write to that log file? Is that correct? Also, is it correct that you wish for me to post that logfile to this spot when the crash repeats? Or do you want other information as well?

Revision history for this message
John Vivirito (gnomefreak) wrote :

Tony can you attach the full crash file to this bug report. We can grab the debugging symbols but we need the full file including the coredump.

Revision history for this message
tony (tonyreg) wrote :

OK, but:

- Is it okay that the terminal command does not start firefox and that I am starting it by clicking on the icon?

Revision history for this message
John Vivirito (gnomefreak) wrote :

are you using mozilla-firefox or firefox in terminal and what is the output? Can you please give full command and output of the command also check apt-cache policy firefox (if its installed) or is mozilla-firefox installed?

Revision history for this message
Alexander Sack (asac) wrote : Re: [Bug 82467] Re: ff crash running Pandora editing bookmarks

On Sun, Feb 11, 2007 at 11:09:18PM -0000, tony wrote:
> OK, but:
>
> - Is it okay that the terminal command does not start firefox and that I
> am starting it by clicking on the icon?
>

If you get a crash report it should be fine anyway.

About the firefox does not start thingy:

you will need to run firefox after entering gdb by hand:

firefox -g

...

(gdb) run
...
CRASH
(gdb) bt full

 - Alexander

Revision history for this message
tony (tonyreg) wrote : Re: ff crash running Pandora editing bookmarks

tony@green:~$ apt-cache policy firefox
firefox:
  Installed: 2.0.0.1+0dfsg-0ubuntu0.6.10
  Candidate: 2.0.0.1+0dfsg-0ubuntu0.6.10
  Version table:
 *** 2.0.0.1+0dfsg-0ubuntu0.6.10 0
        500 http://security.ubuntu.com edgy-security/main Packages
        100 /var/lib/dpkg/status
     2.0+0dfsg-0ubuntu3 0
        500 http://us.archive.ubuntu.com edgy/main Packages
===========================================
tony@green:~$ firefox -g 2>&1 | tee ~/Desktop/gdb-firefox.log
GNU gdb 6.4.90-debian
Copyright (C) 2006 Free Software Foundation, Inc.
GDB is free software, covered by the GNU General Public License, and you are
welcome to change it and/or distribute copies of it under certain conditions.
Type "show copying" to see the conditions.
There is absolutely no warranty for GDB. Type "show warranty" for details.
This GDB was configured as "i486-linux-gnu"...Using host libthread_db library "/lib/tls/i686/cmov/libthread_db.so.1".

(gdb)
(gdb)
============================================
and the current contents of the gdb-firefox.log file:
GNU gdb 6.4.90-debian
Copyright (C) 2006 Free Software Foundation, Inc.
GDB is free software, covered by the GNU General Public License, and you are
welcome to change it and/or distribute copies of it under certain conditions.
Type "show copying" to see the conditions.
There is absolutely no warranty for GDB. Type "show warranty" for details.
This GDB was configured as "i486-linux-gnu"...Using host libthread_db library "/lib/tls/i686/cmov/libthread_db.so.1".

(gdb)
(gdb)
============================================

Revision history for this message
tony (tonyreg) wrote :

Alexander,

Sorry I am new to this and don't understand what you wrote.

Revision history for this message
Alexander Sack (asac) wrote : Re: [Bug 82467] Re: ff crash running Pandora editing bookmarks

On Mon, Feb 12, 2007 at 12:19:05AM -0000, tony wrote:
> Alexander,
>
> Sorry I am new to this and don't understand what you wrote.
>

OK, sorry for not being more explicit.

You mentioned that you run

firefox -g 2>&1 | tee ~/Desktop/gdb-firefox.log

but nothing happens. Thats normal and the wiki should probably be
improved, because you will end up in a prompt like this:

(gdb)

In order to go ahead you have to run firefox manually like:

(gdb) run
...

and as soon as firefox crashes you need to generate the backtrace:

(gdb) bt full

if that output is complete you can exit the debug session by typing

 (gdb) quit

and the gdb-firefox.log should then contain useful information.

Please attach a log generated that way.

Thanks,

 - Alexander

Revision history for this message
tony (tonyreg) wrote : Re: ff crash running Pandora editing bookmarks

OK. Got it.

Revision history for this message
tony (tonyreg) wrote :

I got a crash. Firefox did not shut down completely, but it stopped responding. It had started to open the manage bookmarks page. Here is the log file...

Revision history for this message
tony (tonyreg) wrote :
Revision history for this message
Alexander Sack (asac) wrote :

please try if running firefox in safe mode helps:

 firefox -safe-mode

Revision history for this message
tony (tonyreg) wrote :

Tried that 3 times - no crash. But the music stuttered for a few seconds while the bookmarks window came up.

Also, after the bookmarks window comes up once, there are no symptoms from opening it again (until Firefox is restarted).

For my part, I don't mind the crash since I can avoid it; however, if it is useful for your work, I will continue to do what you ask.

Revision history for this message
Alexander Sack (asac) wrote : Re: [Bug 82467] Re: ff crash running Pandora editing bookmarks

On Mon, Feb 12, 2007 at 01:53:31AM -0000, tony wrote:
> Tried that 3 times - no crash. But the music stuttered for a few
> seconds while the bookmarks window came up.
>
> Also, after the bookmarks window comes up once, there are no symptoms
> from opening it again (until Firefox is restarted).
>
> For my part, I don't mind the crash since I can avoid it; however, if it
> is useful for your work, I will continue to do what you ask.
>

What extensions do you have installed?

If -safe-mode does not crash, while running without -safe-mode does,
this bug is usually caused by some extension.

Please try to figure out which one is reponsible for the crash, for
example by disabling each extension one by one (running without
-safe-mode) until firefox does not crash anymore.

Thanks for the input,

 - Alexander

Revision history for this message
tony (tonyreg) wrote : Re: ff crash running Pandora editing bookmarks

When I look in Tools>>Add ons, there is nothing under Extensions, Themes has only Firefox (default) 2.0, and Languages has only English (GB) Language Pack 2.0.

So, given that, how do I find out what extensions I have and them turn them off one at a time?

Revision history for this message
Alexander Sack (asac) wrote :

Can you still reproduce at all? (e.g. without using -safe-mode ) ?

Anyway, I guess we will have to take a look at the crash report you provided too before we can go on.

David Farning (dfarning)
Changed in firefox:
assignee: mozillateam → mozilla-bugs
Revision history for this message
Hilario J. Montoliu (hjmf) (hmontoliu) wrote :

Taking to retrace

Changed in firefox:
assignee: mozilla-bugs → hmontoliu
Revision history for this message
Hilario J. Montoliu (hjmf) (hmontoliu) wrote :

Retrace done

Changed in firefox:
assignee: hmontoliu → mozilla-bugs
Alexander Sack (asac)
Changed in firefox:
importance: Undecided → High
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