Odoo Addons (MOVED TO GITHUB)

heldesk bug new category

Bug #972462 reported by Houssine
20
This bug affects 3 people
Affects Status Importance Assigned to Milestone
Odoo Addons (MOVED TO GITHUB)
Fix Released
Medium
OpenERP R&D Addons Team 1

Bug Description

on version 6.1.1 under windows using the web module with firefox.

In the Heldesk menu, when creating a new request and trying to create a category I get this stacktrace

Your version of OpenERP is unsupported. Support & maintenance services are available here: OpenERP Entreprise.

OpenERP Server Error

Client Traceback (most recent call last):
  File "C:\Program Files\OpenERP 6.1-1\server\openerp\addons\web\common\http.py", line 180, in dispatch
  File "C:\Program Files\OpenERP 6.1-1\server\openerp\addons\web\controllers\main.py", line 1017, in default_get
  File "C:\Program Files\OpenERP 6.1-1\server\openerp\addons\web\common\openerplib\main.py", line 250, in proxy
  File "C:\Program Files\OpenERP 6.1-1\server\openerp\addons\web\common\openerplib\main.py", line 117, in proxy
  File "C:\Program Files\OpenERP 6.1-1\server\openerp\addons\web\common\http.py", line 611, in send

Server Traceback (most recent call last):
  File "C:\Program Files\OpenERP 6.1-1\server\openerp\addons\web\common\http.py", line 592, in send
  File "C:\Program Files\OpenERP 6.1-1\server\.\openerp\netsvc.py", line 360, in dispatch_rpc
  File "C:\Program Files\OpenERP 6.1-1\server\.\openerp\service\web_services.py", line 572, in dispatch
  File "C:\Program Files\OpenERP 6.1-1\server\.\openerp\osv\osv.py", line 167, in execute_kw
  File "C:\Program Files\OpenERP 6.1-1\server\.\openerp\osv\osv.py", line 121, in wrapper
  File "C:\Program Files\OpenERP 6.1-1\server\.\openerp\osv\osv.py", line 176, in execute
  File "C:\Program Files\OpenERP 6.1-1\server\.\openerp\osv\osv.py", line 164, in execute_cr
  File "C:\Program Files\OpenERP 6.1-1\server\.\openerp\osv\orm.py", line 1503, in default_get
  File "C:\Program Files\OpenERP 6.1-1\server\openerp\addons\crm\crm.py", line 157, in _find_object_id
  File "C:\Program Files\OpenERP 6.1-1\server\.\openerp\osv\orm.py", line 2241, in search
  File "C:\Program Files\OpenERP 6.1-1\server\.\openerp\osv\orm.py", line 4561, in _search
  File "C:\Program Files\OpenERP 6.1-1\server\.\openerp\sql_db.py", line 152, in wrapper
  File "C:\Program Files\OpenERP 6.1-1\server\.\openerp\sql_db.py", line 212, in execute
DataError: invalid input syntax for integer: "crm.helpdesk"

Related branches

lp:~openerp-dev/openobject-addons/trunk-bug-972462-amp
OpenERP Core Team: Pending requested
Diff: 11 lines (+1/-1)
1 file modified
crm_helpdesk/crm_helpdesk_view.xml (+1/-1)
Revision history for this message
Amit Parik (amit-parik) wrote :

Hello,

In ubuntu with trunk the same error is generated which is following!

Traceback (most recent call last):
  File "/home/amp/workspace/rdtools/server/trunk/openerp/osv/osv.py", line 121, in wrapper
    return f(self, dbname, *args, **kwargs)
  File "/home/amp/workspace/rdtools/server/trunk/openerp/osv/osv.py", line 176, in execute
    res = self.execute_cr(cr, uid, obj, method, *args, **kw)
  File "/home/amp/workspace/rdtools/server/trunk/openerp/osv/osv.py", line 164, in execute_cr
    return getattr(object, method)(cr, uid, *args, **kw)
  File "/home/amp/workspace/rdtools/server/trunk/openerp/osv/orm.py", line 1510, in default_get
    defaults[f] = self._defaults[f](self, cr, uid, context)
  File "/home/amp/workspace/rdtools/addons/trunk/crm/crm.py", line 157, in _find_object_id
    ids = self.pool.get('ir.model').search(cr, uid, [('id', '=', object_id)])
  File "/home/amp/workspace/rdtools/server/trunk/openerp/osv/orm.py", line 2248, in search
    return self._search(cr, user, args, offset=offset, limit=limit, order=order, context=context, count=count)
  File "/home/amp/workspace/rdtools/server/trunk/openerp/osv/orm.py", line 4597, in _search
    cr.execute('SELECT "%s".id FROM ' % self._table + from_clause + where_str + order_by + limit_str + offset_str, where_clause_params)
  File "/home/amp/workspace/rdtools/server/trunk/openerp/sql_db.py", line 152, in wrapper
    return f(self, *args, **kwargs)
  File "/home/amp/workspace/rdtools/server/trunk/openerp/sql_db.py", line 212, in execute
    res = self._obj.execute(query, params)
DataError: invalid input syntax for integer: "crm.helpdesk"
LINE 1: ..."ir_model".id FROM "ir_model" WHERE ir_model.id = E'crm.help...

Thanks!

Changed in openobject-addons:
assignee: nobody → OpenERP R&D Addons Team 1 (openerp-dev-addons1)
importance: Undecided → Medium
status: New → Confirmed
Amit Parik (amit-parik)
Changed in openobject-addons:
status: Confirmed → In Progress
Revision history for this message
Amit Parik (amit-parik) wrote :

Hello Houssine,

Thanks for the reporting!.

This issue has been fixed on lp:~openerp-dev/openobject-addons/trunk-bug-972462-amp with following rev no and rev ID.

rev no 6718
rev ID : 6718 <email address hidden>

It will be merge with trunk soon.

Thank you!

Changed in openobject-addons:
status: In Progress → Fix Committed
Revision history for this message
qdp (OpenERP) (qdp) wrote :

fixed in trunk by revision 6950

thanks
Quentin

Changed in openobject-addons:
status: Fix Committed → Fix Released
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