Dell 210L randomly DOES NOT shutdown when issued a shutdown command.

Bug #99034 reported by Simón A. Ruiz
4
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Won't Fix
Undecided
Unassigned
linux-source-2.6.20 (Ubuntu)
Won't Fix
Undecided
Unassigned

Bug Description

We have about 150 Dell 210L workstations running Ubuntu 6.10 at the school where I work.

Randomly (I can't find a significant variable), when shutting down, they will get to the point where Ubuntu is done closing down but instead of the power light turning off, it stays on and I can hear a fan either kick on or speed up significantly inside the box. Moreover, the only way to shut them down at this point is to hold in the power button until is does a complete power down (which ruins the possibility of remotely turning the workstation on).

I'd say this happens anywhere from 3%-10% of the time, regardless of how the computer is shut down (from the command-line, by pressing the power button, by sending it a remote shutdown command via iTALC).

When we send a shutdown command through iTALC to an entire classroom (30 workstation), there are always somewhere between one and three workstations that go into this strange seizure, but they are never the same workstations, and there does not seem to be a pattern to this behavior.

This is not an issue in the classrooms outfitted with Dell 170Ls.

Revision history for this message
Brian Murray (brian-murray) wrote :

Thanks for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it, because your description doesn't yet have enough information.
Please include the following additional information, if you have not already done so (please pay attention to lspci's additional options), as required by the Ubuntu Kernel Team:
1. Please include the output of the command 'uname -a' in your next response. It should be one, long line of text which includes the exact kernel version you're running, as well as the CPU architecture.
2. Please run the command 'dmesg > dmesg.log' and attach the resulting file 'dmesg.log' to this bug report.
3. Please run the command 'sudo lspci -vvnn > lspci-vvnn.log' and attach the resulting file 'lspci-vvnn.log' to this bug report.
4. Please run the command 'sudo dmidecode > dmidecode.log' and attach the resulting file 'dmidecode.log' to this bug report.
For your reference, the full description of procedures for kernel-related bug reports is available at https://wiki.ubuntu.com/KernelTeamBugPolicies . Thanks in advance!

Revision history for this message
Simón A. Ruiz (simon.a.ruiz) wrote :

Thank you for taking the time to prod me for more information!
1. Linux nordx--image 2.6.17-11-generic #2 SMP Thu Feb 1 19:52:28 UTC 2007 i686 GNU/Linux
2. attached
3. will be attached to a following comment
4. will be attached to a following comment
(sorry I couldn't fighure out how to attach more than one file)

Again, thank you for your time. I hope this finds you having a wonderful day!

Revision history for this message
Simón A. Ruiz (simon.a.ruiz) wrote :
Revision history for this message
Simón A. Ruiz (simon.a.ruiz) wrote :
Changed in linux-source-2.6.20:
assignee: brian-murray → ubuntu-kernel-team
status: Needs Info → Confirmed
Revision history for this message
Launchpad Janitor (janitor) wrote : This bug is now reported against the 'linux' package

Beginning with the Hardy Heron 8.04 development cycle, all open Ubuntu kernel bugs need to be reported against the "linux" kernel package. We are automatically migrating this bug to the new "linux" package. However, development has already began for the upcoming Intrepid Ibex 8.10 release. It would be helpful if you could test the upcoming release and verify if this is still an issue - http://www.ubuntu.com/testing . If the issue still exists, please update this report by changing the Status of the "linux" task from "Incomplete" to "New". We appreciate your patience and understanding as we make this transition. Thanks!

Revision history for this message
Leann Ogasawara (leannogasawara) wrote :

The Ubuntu Kernel Team is planning to move to the 2.6.27 kernel for the upcoming Intrepid Ibex 8.10 release. As a result, the kernel team would appreciate it if you could please test this newer 2.6.27 Ubuntu kernel. There are one of two ways you should be able to test:

1) If you are comfortable installing packages on your own, the linux-image-2.6.27-* package is currently available for you to install and test.

--or--

2) The upcoming Alpha5 for Intrepid Ibex 8.10 will contain this newer 2.6.27 Ubuntu kernel. Alpha5 is set to be released Thursday Sept 4. Please watch http://www.ubuntu.com/testing for Alpha5 to be announced. You should then be able to test via a LiveCD.

Please let us know immediately if this newer 2.6.27 kernel resolves the bug reported here or if the issue remains. More importantly, please open a new bug report for each new bug/regression introduced by the 2.6.27 kernel and tag the bug report with 'linux-2.6.27'. Also, please specifically note if the issue does or does not appear in the 2.6.26 kernel. Thanks again, we really appreicate your help and feedback.

Revision history for this message
Simón A. Ruiz (simon.a.ruiz) wrote : Re: [Bug 99034] Re: Dell 210L randomly DOES NOT shutdown when issued a shutdown command.

I no longer have access to this hardware; I will copy people who do, though.

On Thu, Aug 28, 2008 at 10:19 PM, Leann Ogasawara <email address hidden> wrote:
> The Ubuntu Kernel Team is planning to move to the 2.6.27 kernel for the
> upcoming Intrepid Ibex 8.10 release. As a result, the kernel team would
> appreciate it if you could please test this newer 2.6.27 Ubuntu kernel.
> There are one of two ways you should be able to test:
>
> 1) If you are comfortable installing packages on your own, the linux-
> image-2.6.27-* package is currently available for you to install and
> test.
>
> --or--
>
> 2) The upcoming Alpha5 for Intrepid Ibex 8.10 will contain this newer
> 2.6.27 Ubuntu kernel. Alpha5 is set to be released Thursday Sept 4.
> Please watch http://www.ubuntu.com/testing for Alpha5 to be announced.
> You should then be able to test via a LiveCD.
>
> Please let us know immediately if this newer 2.6.27 kernel resolves the
> bug reported here or if the issue remains. More importantly, please
> open a new bug report for each new bug/regression introduced by the
> 2.6.27 kernel and tag the bug report with 'linux-2.6.27'. Also, please
> specifically note if the issue does or does not appear in the 2.6.26
> kernel. Thanks again, we really appreicate your help and feedback.
>
> ** Tags added: cft-2.6.27
>
> --
> Dell 210L randomly DOES NOT shutdown when issued a shutdown command.
> https://bugs.launchpad.net/bugs/99034
> You received this bug notification because you are a direct subscriber
> of the bug.
>

Revision history for this message
Launchpad Janitor (janitor) wrote : Kernel team bugs

Per a decision made by the Ubuntu Kernel Team, bugs will longer be assigned to the ubuntu-kernel-team in Launchpad as part of the bug triage process. The ubuntu-kernel-team is being unassigned from this bug report. Refer to https://wiki.ubuntu.com/KernelTeamBugPolicies for more information. Thanks.

Revision history for this message
Jim Lieb (lieb) wrote :

This bug report is being closed because we received no response to the previous inquiry for information. Please reopen if this is still an issue in the current Ubuntu release, Jaunty Jackalope 9.04 - http://www.ubuntu.com/getubuntu/download. If the issue remains in Jaunty, please test the latest upstream kernel build - https://wiki.ubuntu.com/KernelMainlineBuilds . To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

Changed in linux (Ubuntu):
status: Incomplete → Won't Fix
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