Comment 4 for bug 808777

>In future, please avoid jumping to incorrect conclusions and then posting rants on bug reports. Rants like this aren't really >welcome here, and if you wish to do this then there are other avenues for you to do so which are less disruptive to our work (ie, >posting in forums)

I suppose "rants" are never welcome that is why they are called "rants".

My problem is what happened to bugs like 668415 or 733349. If you want public support to find bugs, then give people a fair treatment and deal with their problems as if you took them for serious. If you are a developer working for Canonical then try to deal with your colleagues and solve this issue (i.e. the way requests by more than 100 people are treated; see the bugs above). If you do not want comments to Canonical's way to deal with their users' responses then do me a favour and close Launchpad for the public: make it only accessible to employees of Canonical.

I never said that your comment asserts the bug will not be fixed. I only stated that I am annoyed by the fact that you referred to another software were the feature is not implemented either. If looking at different applications/software were a real argument for or against the implementation of a feature, then bug 733349 should be discussed again. In bug 733349 pointing out that the requested feature exists in every other OS but Ubuntu (with Unity), was seemingly no argument at all. Thus I think it is time to stop to treat those, who work for Canonical and those, who do not, differently if it comes to rate the importance of bugs and if it comes to discuss if a bug should be fixed or not. The normal users help you find usability issues, they help you to find bugs and they help you to save your time in searching the sources of these bugs (at least by pointing at specific symptoms of the bugs). Furthermore, we are the ones who use your software.
During the last 4 years I got two university departments to use Ubuntu as their Desktop OS, I got one company to use it as their main desktop OS and I convinced about 40 people to use it a the OS of their choice for their PC at home. I am the one who supports those home PCs. If I have an issue with features in Ubuntu at least part of these 40 people will have an issue too, because very often they point me at the issue at the first place. I suppose I am not the only one who helped to install PCs at some users' homes. Many of those posting bugs here will do so. Some only speaking for three or four people others for many more.

The problem I described in this given bug (808777) confused at least three people. All of them talked to me individually about the menu entry which sometimes does not work as they expect ( it does not work as I, myself, expect).

Besides that: if Toyota has a problems with their on-board computer which calculates the number of miles per hour wrong so that you always drive much faster than the display shows to you, then it is not funny to point out that Mercedes has the same problem in their new cars and that they have not solved the issue either. Nobody at Toyota would come up to the press and say "well, we know that there is an issue and will talk about how to fix it; but be aware that not only you will get tickets for driving too fast because Mercedes has the same problem, too". You want me not to rant? I was NOT ranting, I was pointing at a real problem in launchpad; a real problem that MANY (but not ALL) of the developers of Ubuntu have to face. It is a problem of attitude: take those who post bugs and feature requests more serious. There might be a story behind that. And think about what you reply, because sometimes answers one gets here do sound pretty ridiculous. Your reply to my request was a classical argumentum ad hominem. Certainly, it was pointing at a software and not a human being, but the logical fallacy is identical. Call it argumentum ad rem if you want, but the fallacy stays the same.