So at this point, I am unclear what this RFE asks because we *technically* already have a flag to mark agents down, but it may not work as you'd expect for certain types of agents, like L2.
@Carlos: could you please elaborate a bit more?
So at this point, I am unclear what this RFE asks because we *technically* already have a flag to mark agents down, but it may not work as you'd expect for certain types of agents, like L2.
@Carlos: could you please elaborate a bit more?