Message indicator shows not existing messages

Bug #1488498 reported by GTriderXC
22
This bug affects 5 people
Affects Status Importance Assigned to Milestone
Canonical System Image
Fix Released
High
Bill Filler
messaging-app (Ubuntu)
Fix Released
High
Gustavo Pichorim Boiko
telephony-service (Ubuntu)
Fix Released
Undecided
Gustavo Pichorim Boiko

Bug Description

As I travelled abroad, I got some network messages which I deleted without reading through the inbox of the messaging application. The problem is, that indicator above the screen steel sees the message though it doesn't exist any more. The LED of my bq blinks green and I see a green envelope in the indicator area above. When I click the green envelope that is supposed to inform me that there is/are some unread messages in my Inbox, I see a preview of the whole message, I can answer it but when I click the white message cloud, my Inbox of the messenger application will be opened and shows me all messages but not the one from indicator that I already had deleted.
As I wrote at the start, I had my Inbox opened when the two messages came and I deleted them both without openning. Seems like we've got some Matrix situation where two phone application get an information about the new message but the apps doesn't communicate with each other to inform the indicator, that the indicated message had already been deleted.
Not a big problem but looks pretty primitive in comparison to other devices on the market. There is one more indicator: the LED of the phone that blinks as long as the notification envelope is green.

Related branches

Revision history for this message
GTriderXC (gtriderxc) wrote :
Revision history for this message
GTriderXC (gtriderxc) wrote :

Opened Inbox without a message from the notification area

Revision history for this message
GTriderXC (gtriderxc) wrote :

The envelope is green though the message was deleted through the messenger app.

Revision history for this message
GTriderXC (gtriderxc) wrote :

The LED blinks green though the message was deleted through the messenger app and doesn't exist any more.

Revision history for this message
GTriderXC (gtriderxc) wrote :

Message does not exist!

Revision history for this message
GTriderXC (gtriderxc) wrote :

A small update. I tested the issue again and the indicator stays green only when I delete the message whithout reading it as shown in the photo. If I open the message, indicator turns white but deleting the message without opening causes the issue that I described above.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in indicator-display (Ubuntu):
status: New → Confirmed
Ted Gould (ted)
affects: indicator-display (Ubuntu) → indicator-messages (Ubuntu)
affects: indicator-messages (Ubuntu) → messaging-app (Ubuntu)
Revision history for this message
Bill Filler (bfiller) wrote :

thanks for the bug report. We have confirmed and will fix.

Here are the steps to reproduce:

1) close messaging app
2) send a message to the phone
3) indicator turns green and the message is in the indicator
4) launch messaging-app from app scope
5) from the main Messages view, swipe to delete the conversation from the sender who just sent you the message

Expected results:
- when conversation is deleted, any unread messages should be cleared from messaging menu

Actual results:
- when conversation is deleted, unread messages stay in the indicator incorrectly

Changed in canonical-devices-system-image:
milestone: none → ww40-2015
assignee: nobody → Bill Filler (bfiller)
importance: Undecided → High
status: New → Confirmed
Changed in messaging-app (Ubuntu):
assignee: nobody → Tiago Salem Herrmann (tiagosh)
importance: Undecided → High
Changed in messaging-app (Ubuntu):
status: Confirmed → In Progress
assignee: Tiago Salem Herrmann (tiagosh) → Gustavo Pichorim Boiko (boiko)
Changed in telephony-service (Ubuntu):
status: New → In Progress
assignee: nobody → Gustavo Pichorim Boiko (boiko)
Bill Filler (bfiller)
Changed in canonical-devices-system-image:
status: Confirmed → In Progress
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package messaging-app - 0.1+15.10.20150928-0ubuntu1

---------------
messaging-app (0.1+15.10.20150928-0ubuntu1) wily; urgency=medium

  * Acknowledge pending messages before removing the threads. (LP:
    #1488498)

 -- Gustavo Pichorim Boiko <email address hidden> Mon, 28 Sep 2015 18:27:36 +0000

Changed in messaging-app (Ubuntu):
status: In Progress → Fix Released
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package telephony-service - 0.1+15.10.20150925-0ubuntu1

---------------
telephony-service (0.1+15.10.20150925-0ubuntu1) wily; urgency=medium

  [ CI Train Bot ]
  * New rebuild forced.

  [ Gustavo Pichorim Boiko ]
  * Make it possible to acknowledge all pending messages of a given
    conversation at once. (LP: #1488498)

 -- Gustavo Pichorim Boiko <email address hidden> Fri, 25 Sep 2015 13:06:14 +0000

Changed in telephony-service (Ubuntu):
status: In Progress → Fix Released
Changed in canonical-devices-system-image:
status: In Progress → Fix Committed
Changed in canonical-devices-system-image:
status: Fix Committed → Fix Released
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