Ubuntu
ubiquity package

installer crashed

Bug #63771 reported by jonathan hay
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Invalid
Undecided
Brian Murray

Bug Description

Trace back (most recent call last)
File "/usr/bin/ubiquity", line 130, in? install(sys argv[1]

File "/usr/bin/ubiquity", line 55,in install ret=wizard.run()

File"/usr/lib/python2.4/site-packages/ubiquity/frontend/gtkvi.py",line264,in run self.progress_loop()

File "/usr/lib/python2.4/site-packages/ubiquity/frontend/gtkvi.py",line553, in progress_loop raise RuntimeError, ("install failed with exit code%s,see"
RuntimeError: Install failed with exit code/:see/var/log/installer/syslog and /var/log/syslog

I am new to ubuntu and was trying to install. When the install failed the screen advised me to log a new bug report and attach files /var/log/installer/syslog, /var/log.syslog and /var/log/partman

I dont know how to do that .
I tried to log the report with ubuntu running but had to register with launchpad.net.
This meant I had to crash the system as it froze instead of shutting down.
I noticed that while trying to exit there was a message " Stopping RAID monitoring services
       Failed"
So to register I had to boot up in Windows

I was told to place bug report at https://launchpad.net/ditros/ubuntu/+source/ubiquity/+filebug
However when I registered and looked for that page I was informed that the page was not found.

I dont think I made any errors in the pathways above but as i had to copy longhand and then type it in it is possible that some of the spacing is wrong. apologies in advance if this is the case.

Revision history for this message
Sarah Kowalik (hobbsee-deactivatedaccount) wrote :

https://launchpad.net/ditros/ubuntu/+source/ubiquity/+filebug

should be

https://launchpad.net/distros/ubuntu/+source/ubiquity/+filebug

Reassigned to correct package :)

Revision history for this message
Mateusz Drożdżyński (matid) wrote :

Could you please attach /var/log/installer/syslog, /var/log/syslog, and /var/log/partman to this bug, by commenting on the bug's web page? Thanks in advance.

Changed in ubiquity:
status: Unconfirmed → Needs Info
Revision history for this message
jonathan hay (villduck) wrote : RE: [Bug 63771] Re: installer crashed

I would attach the files to the web page if I knew how.
I tried to install from a disc.
I had to crash it to get out.
So I dont know if this data has been saved anywhere and if it is I dont know how to get it.
I am new to this, puttering about in the dark, so advice would be appreciated.
I can try installing again to see if the same problem reoccurs, but if I still do not know how to access the files, I wouldnt be able to provide you with the necessary information.

jonathan

> From: <email address hidden>> Date: Tue, 3 Oct 2006 15:17:53 +0000> Subject: [Bug 63771] Re: installer crashed> To: <email address hidden>> > Could you please attach /var/log/installer/syslog, /var/log/syslog, and> /var/log/partman to this bug, by commenting on the bug's web page?> Thanks in advance.> > ** Changed in: ubiquity (Ubuntu)> Status: Unconfirmed => Needs Info> > -- > installer crashed> https://launchpad.net/bugs/63771
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Revision history for this message
Mateusz Drożdżyński (matid) wrote :

If you closed your Live CD session the data wasn't preserved. If you would like to install it again and the same problem occurred, please do not shutdown your computer, press Alt+F2 and type "/var/log/" in the Run Application dialog. Afterwards, open requested files by double-clicking them and post their contents here.

Thanks in advance!

Revision history for this message
jonathan hay (villduck) wrote :

I have tried again today and at the second attempt it installed. However when I tried to boot from the hard disc the boot failed. I got an error when GRUB was trting to load. Error 18.

Its good to know that it was not a bug.
I would like to thank you for your quick and very helpful response.

jonathan

> From: <email address hidden>> Date: Wed, 4 Oct 2006 13:09:20 +0000> Subject: [Bug 63771] Re: installer crashed> To: <email address hidden>> > If you closed your Live CD session the data wasn't preserved. If you> would like to install it again and the same problem occurred, please do> not shutdown your computer, press Alt+F2 and type "/var/log/" in the Run> Application dialog. Afterwards, open requested files by double-clicking> them and post their contents here.> > Thanks in advance!> > -- > installer crashed> https://launchpad.net/bugs/63771
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Revision history for this message
Brian Murray (brian-murray) wrote :

Thanks for taking the time to report this bug and helping to make Ubuntu better. You reported this bug a while ago and there hasn't been any activity in it recently. We were wondering is this still an issue for you? Thanks in advance.

Changed in ubiquity:
assignee: nobody → brian-murray
Revision history for this message
Brian Murray (brian-murray) wrote :

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. However, please reopen it if you can give us the missing information and feel free to submit bug reports in the future.

Changed in ubiquity:
status: Incomplete → Invalid
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