Ubuntu
ubiquity package

during installation in a notebook acer aspire 3023

Bug #64740 reported by maucel89
4
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

i have to say sorry at the beginning for my english, but i'm italian...

"installer crashed" (say a window after about five minutes from the start)

Traceback (most recent call last):
  File "/usr/bin/ubiquity", line 130, in ?
      install(sys.argv[1])
  File "/usr/bin/ubiquity", line 55, in install
      ret = wizard.run()
  File "/usr/lib/python2.4/site-packages/ubiquity/fronted/gtkui.py", line 266, in run
      self.process_step()
  File "/usr/lib/python2.4/site-packages/ubiquity/fronted/gtkui.py", line 741, in process_step
      self.mountpoints_to_summary()
  File "/usr/lib/python2.4/site-packages/ubiquity/fronted/gtkui.py", line 1029, in mountpoints_to_summary
      self.progress_loop()
  File "/usr/lib/python2.4/site-packages/ubiquity/fronted/gtkui.py", line 538, in progress_loop
      raise RuntimeError, ("install failed with exit code %s; see"
RuntimeError: Install failed with code error 1; see /var/log/installer/syslog and /var/log/syslog

could you help me please???
thank you...

Revision history for this message
Colin Watson (cjwatson) wrote :

Could you please attach /var/log/installer/syslog, /var/log/syslog, and /var/log/partman to this bug, by commenting on the bug's web page? Thanks in advance.

Changed in ubiquity:
status: Unconfirmed → Needs Info
Revision history for this message
Henrik Nilsen Omma (henrik) wrote :

Hi,

Just following up on this bug. Will you be able to provide these log files? (you will have to repeat the install attempt with the same Live CD to get them) Without the logs we will not be able to follow up this issue further. Thanks.

Revision history for this message
Henrik Nilsen Omma (henrik) wrote :

Closing this bug. Please reopen it if you are able to supply the requested files at some point. (you would have to repeat the install attempt with the same Live CD to get them)

Further information:

Since this is a Live CD based installer you have likely lost the original log files when you turned off or rebooted the machine. In that case the only way to get the log files is to reproduced the install procedure (with the crash) and upload the files directly from the Live CD.

To upload the files you need to run firefox from the Live CD session where the installer crashed, visit this bug page and click on 'Add a comment/attachment' at the bottom of the page. Click Browse and navigate to the requested files in /var/log.

Changed in ubiquity:
status: Needs Info → Rejected
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