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Free software thrives on people helping each other when the unexpected happens. Launchpad Answers helps your project’s community track support requests in multiple languages and create a searchable knowledge-base of answers.
Rather than ask people to describe their problem in an unfamiliar language, Launchpad lets them ask for help and get a reply in their own language.
Members of your community can volunteer to be support contacts — in effect your help triage team — and receive notification of all new questions in their chosen languages. Throughout a question’s life, the person looking for help and the people offering advice can set its status from unanswered through to solved.
Launchpad provides a repository for your community’s knowledge, which builds organically as people ask and answer questions.
When someone asks for help Launchpad searches solved questions to find a likely answer. Similarly, when support contacts come across a frequently asked question they can select the best answer and make it available as a template for future use.