Ubuntu
ubiquity package

ubiquity: stuck at "Copying installation logs..." message during installation

Bug #1040629 reported by Colin Ian King on 2012-08-23

56

This bug affects 9 people

Affects		Status	Importance	Assigned to	Milestone
	ubiquity (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

Testing today's ISO image on an Lenovo X220i:

Image: http://cdimage.ubuntu.com/daily-live/20120822/quantal-desktop-amd64.iso following ISO test case:
Testcases:
http://iso.qa.ubuntu.com/qatracker/milestones/219/builds/21646/testcases/1300/results
http://iso.qa.ubuntu.com/qatracker/milestones/219/builds/21646/testcases/1305/results

I got almost to the end of the installation but it never completed. The current message at the bottom of the installer screen is:

"Copying installation logs..."

after 40 minutes I gave up waiting.

"vmstat 1" shows no I/O activity
"top" shows no installation processes busy, system looks idle.

Tags:

Colin Ian King (colin-king) on 2012-08-23

affects:

ubuntu → ubiquity (Ubuntu)

Revision history for this message

Ubuntu QA Website (ubuntuqa) wrote on 2012-08-23:

#1

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1040629

tags:

added: iso-testing

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-08-23:

#2

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubiquity (Ubuntu):
status:	New → Confirmed

Revision history for this message

Dimitri John Ledkov (xnox) wrote on 2012-08-26:

#3

Can you please do `$ ubuntu-bug ubiquity ` while the installer is hanging?
This will collect /var/log/syslog & /var/log/installer/*

You can achieve this either by switching to a different TTY, or running the installer from the Live Session ("Try Ubuntu")
Without further information, there isn't much we can do to resolve this.

Changed in ubiquity (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Dimitri John Ledkov (xnox) wrote on 2012-08-26:

#4

You might be affected by this bug https://bugs.launchpad.net/ubuntu/+source/update-notifier/+bug/1040380

Brian Murray (brian-murray) on 2012-08-27

tags:

added: quantal

Revision history for this message

Sean Sosik-Hamor (sciri) wrote on 2012-09-13:

#5

I hit this issue multiple times trying to install 11-Sep quantal-desktop-amd64.iso on a MacBookAir3,1. I tried to run "ubuntu-bug ubiquity" multiple times and attach to this bug but my logs never successfully attached to this bug.

Which logs from /var/log/installer would you need to see? After sitting for an hour at "Copying installation logs..." I just did a sudo reboot from the terminal and the system came back fine. I do appear to have a set of logs in /var/log/installer.

Revision history for this message

Iain Lane (laney) wrote on 2012-10-07: apport information

#6

ApportVersion: 2.6.1-0ubuntu1
Architecture: amd64
CasperVersion: 1.327
DistroRelease: Ubuntu 12.10
InstallCmdLine: file=/cdrom/preseed/ubuntu.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
LiveMediaBuild: Ubuntu 12.10 "Quantal Quetzal" - Beta amd64 (20121007)
Package: ubiquity 2.12.8
PackageArchitecture: amd64
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.5.0-17.27-generic 3.5.5
Tags: quantal running-unity ubiquity-2.12.8
Uname: Linux 3.5.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo

tags:

added: apport-collected running-unity ubiquity-2.12.8

Revision history for this message

Iain Lane (laney) wrote on 2012-10-07: Casper.txt

#7

Casper.txt Edit (415 bytes, text/plain)

apport information

Revision history for this message

Iain Lane (laney) wrote on 2012-10-07: Dependencies.txt

#8

Dependencies.txt Edit (7.0 KiB, text/plain)

apport information

Revision history for this message

Iain Lane (laney) wrote on 2012-10-07: UbiquityDebug.txt

#9

UbiquityDebug.txt Edit (2.7 KiB, text/plain)

apport information

Revision history for this message

Iain Lane (laney) wrote on 2012-10-07: UbiquityDm.txt

#10

UbiquityDm.txt Edit (9.1 KiB, text/plain)

apport information

Revision history for this message

Iain Lane (laney) wrote on 2012-10-07: UbiquityPartman.txt

#11

UbiquityPartman.txt Edit (801.8 KiB, text/plain)

apport information

Revision history for this message

Iain Lane (laney) wrote on 2012-10-07: UbiquitySyslog.txt

#12

UbiquitySyslog.txt Edit (502.0 KiB, text/plain)

apport information

Revision history for this message

Iain Lane (laney) wrote on 2012-10-07:

#13

I'm seeing this right now. ^ my logs.

Revision history for this message

Jean-Baptiste Lallement (jibel) wrote on 2012-10-07:

#14

Similar and possible duplicate of bug 1059619

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-12-07:

#15

[Expired for ubiquity (Ubuntu) because there has been no activity for 60 days.]

Changed in ubiquity (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Kenneth Hanson (khanson679) wrote on 2019-12-20:

#16

Encountered this problem today installing Kubuntu 19.10.

A previous attempt to install resulted in bug 1846918, though this was with the beta installer.

The first attempt with the final installer had no crash. Now I'm having this problem.

I'm not sure what has resulted in these differences.

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