Step by step howto instead of Launchpad scattered answers

Your suggestion is probably more related to Launchpad rather than the hplip package.

The wiki generally provides a lot of good information of various fixes and topics like this, maybe under answers the package could have the ability to link to a wiki page? It may in fact reduce the number of support requests.

Sounds like a great suggestion. But I have no idea which wiki you
are suggesting. So a link to the wiki in your answer would be helpful.

I am not sure if step by step how tos would reduce the number of
support requests because if users had confidence that they could
upgrade and solve problems in a few clearly defined steps instead of
learning everything in the history of a bug, there would be many more
users.

Putting the wiki link below a long history of discussion of the
bug called "answers" seems like the wrong approach to me. I think
most users just want to go directly to the step by step fix instead
of reading any history. Maybe the tab I suggested earlier could
link directly to a wiki page with the fix. The wiki page could be
generated automatically for each "bug." The developers could be
asked always keep the easiest solution or solutions explained on
the wiki fix page.

Thanks for your help. I knew it should have been filed under
Launchpad instead of ubuntu - hplip but the sw would not let me do
that.

--- Tim Butler <email address hidden> wrote:

> Your suggestion is probably more related to Launchpad rather than the
> hplip package.
>
> The wiki generally provides a lot of good information of various fixes
> and topics like this, maybe under answers the package could have the
> ability to link to a wiki page? It may in fact reduce the number of
> support requests.
>
> --
> Step by step howto instead of Launchpad scattered answers.
> https://bugs.launchpad.net/bugs/117914
> You received this bug notification because you are a direct subscriber
> of the bug.
>

You have reported two different issues into one bug report.
This is generally not a good idea because it makes it difficult to comment on.

1) Hplip does not install correctly after 7.04 upgrade keeping /home
This bug has already been reported as bug #108091, please add further comments about this issue in that bug report.
I have changed the title of bug #108091 so it can be found more easily.
I'm closing the hplip part of this bug report.

2) The rest of your bug report is a suggestion for improving Launchpad
Adding launchpad task for this part, can somebody mark mark this whislist (I'm unable to change it).

Sorry, I meant the official wiki: https://wiki.ubuntu.com/

To see an example of what can be added, here's one page I've used and found helpful: https://help.ubuntu.com/community/WifiDocs/Device/DWL-G122_%28Rev_B%29

An ability to link relevant wiki articles would be a quick and easy solution to the problem. Ideally I guess you could utilise the data stored in the wiki and display it in a "solutions" tab, that way updating the wiki updates the solutions data.

Just my thoughts anyway.

Tim,
> https://help.ubuntu.com/community/WifiDocs/Device/DWL-G122_%28Rev_B%29
is certainly a great example of the kind of step by step help that users
need. If Ubuntu wants to penetrate the poor and uneducated and help
them to a better way of life, this is the kind of how tos that must be
very easy for them to find and use. Perhaps your idea of linking the
wiki to the solutions tab is much better for the user because they can
search only in the wiki first instead of the larger and more confusing
launchpad. I think the best solution would be to provide a separate
website that contains only solutions. It could be called
ubuntuhowto.org

I am very glad that you are making progress on this. I hope you can
establish the best solution and make it a foremost target in the minds
of all developers, documentation writers, and maintainers.

When I have ideas like this should I send them someplace in addition to
launchpad?

Another volunteer,
Oouc

--- Tim Butler <email address hidden> wrote:

> Sorry, I meant the official wiki: https://wiki.ubuntu.com/
>
> To see an example of what can be added, here's one page I've used and
> found helpful:
> https://help.ubuntu.com/community/WifiDocs/Device/DWL-G122_%28Rev_B%29
>
> An ability to link relevant wiki articles would be a quick and easy
> solution to the problem. Ideally I guess you could utilise the data
> stored in the wiki and display it in a "solutions" tab, that way
> updating the wiki updates the solutions data.
>
> Just my thoughts anyway.
>
> --
> Step by step howto instead of Launchpad scattered answers
> https://bugs.launchpad.net/bugs/117914
> You received this bug notification because you are a direct subscriber
> of the bug.
>

We are currently working on adding FAQ management to Launchpad Answers. See the linked spec. The FAQ content can be hosted either on Launchpad or contain only a link to the wiki.

(FAQ will have keywords and summary so that they can show up in search even if the content is not itself stored on Launchpad.)

When users enter a new question, relevant FAQ will be offered before they add their question. It will also be easy to answer an existing question with a FAQ.

I think this covers the use-cases described here.

Fixed in 4562.

malebola,
Why did you reopen the hplip part of this bug?

Rolled out with 1.1.7.