Windows Agent 2.1.0.3 doesn't report User

Same or better nearly the same problem here. I repost my thread from the forum and if more informations or some tests are needed i will provide them!

"Hi everybody,

i switched from calling OcsLogon from a Logon-User script to using the service. But lots of PCs doesn't collect/ report the username of the logged on user. (INVENTORY => Logged on user ID is <>). It seems to me that sometimes it works and sometimes not and nearly 100% of the not working pcs are windows xp - only one out of 150+ is windows 7.

For deploying the agent i use the gpo-startup-script version"

Hi.

When using service, if nobody is logged on when inventory is done, agent send nobody.

If server has in is history "nobody", it leave nobody. Otherwise, it ignore the nobody and leave the previous logged on user.

Perhaps are you in this case...

Could please set DEBUG=1 into ocsinventory.ini file (you must stop service to modify this file), and then wait a few days and send me ocsinventory.ini and ocsinventory.log file generated ?

Cheers

Hello Didier,

Attached are the requested files, zipped. I set debug=1 on all my installations so the files were ready to go.

I do not believe that nobody was logged in is the case. I was logged in to install the software when it did the initial inventory, as well as being logged in when I did a manual inventory from the icon in the system tray.

If there is anything else you need me to send or try, please let me know.

Thanks!

Same situation at my workplace. Agent updated to version 2.1.0.3. Computers with Win XP, Win 7 installed, report username correctly. No client out of 55 machines with Windows 8.1 reports user name.

I should have added this in aerlier post. OCSInventory.log contains:

AGENT => Launching hardware and software checks
 INVENTORY => Loading Download history
 INVENTORY => Logged on user ID is <>
 INVENTORY => Operating System is <Microsoft Windows 8.1 Pro 6.3.9600 >, description <4/442>
 INVENTORY => Operating System uses 32 bits memory address width
 INVENTORY => Computer domain or workgroup is <mydomain.local>
 INVENTORY => User domain is <>

Hi,

Same problem for me...

Some user id is missing in about 30% of machines ( we have about 150 computers here )

All is on Windows 7

No problem with old agent

We had the same problem on machines running version 2.1.0.3.

However by using the latest source, the user gets reported correctly again.

Turned out that revision 490 (a fix for https://bugs.launchpad.net/ocsinventory-windows-agent/+bug/1300172) also seems to fix this problem.

--- SysInfo/SysInfo.cpp 2014-03-10 12:55:35 +0000
+++ SysInfo/SysInfo.cpp 2014-04-15 14:11:06 +0000
@@ -630,9 +630,11 @@
  TCHAR szUserName[255];
  DWORD dwUserName = 255;

+/* Don't use this code, it list all users connected on Domain controlers and uses 100% CPU
  // First, try WMI
  if (m_wmiInfo.IsConnected() && m_wmiInfo.GetLoggedOnUser( csUserName))
   return TRUE;
+*/
  // Then, try to find user running explorer.exe process
  if (getUserNameFromExplorerProcess( csUserName))
   return TRUE;

Ok, this fix will be released in 2.1.1 available soon

When using this version I have the same problem with this version, I change it to 2.1.0.1 which work well on this.But there is also some issue with my windows update so I get help from https://babasupport.org/microsoft/windows-customer-service/150 which is really a nice supportive site for me.