Ubuntu 14.04 will not install Google Chrome through Ubuntu Software Center

Bug #1292099 reported by FiremanEd
48
This bug affects 10 people
Affects Status Importance Assigned to Milestone
software-center (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Two Events to report.

1. I downloaded Google Chrome stable via Firefox 28 and had it open to the software center for installation. The dialog box came up normally and looked as if it were installing. But, after 30 seconds or so, the authorization dialog box appeared asking me to put in my password for it to proceed installation. After a minute or so after that, it stopped and failed with "Package Operation Failed".

Repeated the install by purging chrome deb. from google, and tried again downloading and trying step 1 above with same result. Same effect with chrome unstable.

2. The next step tried was just downloading it straight from Google and having it place it in the downloads folder. Opened it and of course it tried to install with the USC, with same error as number 1 above.

Tags: gnome ubuntu
Revision history for this message
FiremanEd (firemaned) wrote :
  • #1 Edit (155.0 KiB, image/png)
affects: gnome-shell-extensions → ubuntu-gnome
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FiremanEd (firemaned) wrote :
  • #2 Edit (151.9 KiB, image/png)
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FiremanEd (firemaned) wrote :
  • #3 Edit (154.3 KiB, image/png)
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FiremanEd (firemaned) wrote :
  • #4 Edit (156.8 KiB, image/png)
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FiremanEd (firemaned) wrote :
  • #5 Edit (111.6 KiB, image/png)
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FiremanEd (firemaned) wrote :
  • #6 Edit (156.4 KiB, image/png)
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FiremanEd (firemaned) wrote :

Attachments 1 through 6 are the chanin of events from download to attempted install via Ubuntu Software Center.

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Quinn Balazs (qbalazs) wrote :

It seems pretty unlikely that Gnome has much if anything to do with this. The issue occurred when installing the package through the Ubuntu software center, so that should probably be the focus of this bug report. In the dialog box that comes up when the operation fails, there should be a option labeled "details". Add the output from that screen to this report and set it back to new. The installation details will give us a better idea of what part of the installation is failing and will allow us to redirect this bug to the correct package.

affects: ubuntu-gnome → software-center (Ubuntu)
Changed in software-center (Ubuntu):
status: New → Incomplete
Revision history for this message
FiremanEd (firemaned) wrote :

Quinn, I think this is what you were looking for. My apologies.

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FiremanEd (firemaned) wrote :

On an odd side note, Google Chrome fails via installing via terminal by adding the google repository to /etc/apt/sources.list.d. You can get the repository key ok and install it via wget -q -O - https://dl-ssl.google.com/linux/linux_signing_key.pub | sudo apt-key add -, but http://dl.google.com/linux/chrome/deb/ stable main seems to be gone/moved?

Revision history for this message
Quinn Balazs (qbalazs) wrote :

It looks like the policy kit auth agent either isn't being started with your other startup applications or is otherwise unavailable. There's a utility named "Startup Applications" that will give you a list of applications that are automatically started. Somewhere on that list should be "PolicyKit Authentication Agent". If it isn't checked as enabled, enable it, and if it isn't there add it. I think the startup command should be "usr/lib/policykit-1-gnome/polkit-gnome-authentication-agent-1". If that addresses the issue, mark this bug as invalid.

Thanks

Changed in software-center (Ubuntu):
status: Incomplete → New
Revision history for this message
FiremanEd (firemaned) wrote :

Quinn, sadly this did not work out. I was returned with same error upon the install.

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FiremanEd (firemaned) wrote :
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Ernie 07 (ernestboyd) wrote :

I am experiencing the same failure. The 64-bit deb file that I downloaded recently has internal date time stamps on 2014-03_05.
It installed correctly following installation of the 64-bit daily build iso (2014-03_12 07:50) but failed using daily build (2014-03_13 07:46).

Since the installation worked perfectly yesterday, might an unintended editing change be the culprit?

Revision history for this message
FiremanEd (firemaned) wrote :

Ernie, add the tick "This bug affects me(you)" above located below the title If you don't mind =)
thanks!

Revision history for this message
FiremanEd (firemaned) wrote :

Ran ubuntu-bug software-center for Bug #1292099

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: software-center 13.10-0ubuntu2
ProcVersionSignature: Ubuntu 3.13.0-17.37-generic 3.13.6
Uname: Linux 3.13.0-17-generic x86_64
ApportVersion: 2.13.3-0ubuntu1
Architecture: amd64
CurrentDesktop: GNOME
Date: Thu Mar 13 12:51:50 2014
InstallationDate: Installed on 2014-03-04 (9 days ago)
InstallationMedia: Ubuntu-GNOME 13.10 "Saucy Salamander" - Release amd64 (20131017)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: software-center
UpgradeStatus: Upgraded to trusty on 2014-03-04 (9 days ago)

Revision history for this message
FiremanEd (firemaned) wrote :

Changed title to address all variants with the bug.

summary: - Ubuntu Gnome 14.04 will not install Google Chrome through Ubuntu
- Software Center
+ Ubuntu 14.04 will not install Google Chrome through Ubuntu Software
+ Center
Revision history for this message
FiremanEd (firemaned) wrote :

Indeed a similar installation fail occurred on Xubuntu 14.04.

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Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in software-center (Ubuntu):
status: New → Confirmed
Revision history for this message
Ernie 07 (ernestboyd) wrote :

For the record, 64-bit 14.04 (trusty-desktop-amd64_2014-03_14_07:45_.iso) also fails to install google-chrome-stable from a KNOWN good deb file.

Revision history for this message
Ernie 07 (ernestboyd) wrote :

The following link (Install Google Chrome in Ubuntu 14.04 / 13.10 / 13.04 / 12.04 using PPA) provides a workaround

http://www.howopensource.com/2011/10/install-google-chrome-in-ubuntu-11-10-11-04-10-10-10-04/

Revision history for this message
FiremanEd (firemaned) wrote :

Ernie: See my comment 10, http://dl.google.com/linux/chrome/deb/ stable main is now 404 Google.

Revision history for this message
Ernie 07 (ernestboyd) wrote :

Did you use the following quoted string?

 "deb http://dl.google.com/linux/chrome/deb/ stable main"

Revision history for this message
Ernie 07 (ernestboyd) wrote :

When I can reboot into a different copy of 14.04, I will follow the instructions again. The string portion of the instructions can also be found under the Other Software tab of Software & Updates in a version of 14.04 prior to the one built from the 2014-03_13 iso.

Revision history for this message
Ernie 07 (ernestboyd) wrote :

I copied, pasted and chrome installed correctly. The lines are longer than the size of the display box so I had to carefully copy.

Revision history for this message
FiremanEd (firemaned) wrote :

Ernie, You were exactly right. Copied/pasted etc. w/ no problem. Thanks

Revision history for this message
FiremanEd (firemaned) wrote :

Have not tried installation as described above via description recently, has anyone had any success since the updates rolled-out since that time.

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IKT (ikt) wrote :
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Ernie 07 (ernestboyd) wrote :

Software Center correctly installed the following programs when executed following the 64-bit 2014-03_11.iso Desktop Installation (3.13.0-16-generic #36-Ubuntu SMP Tue Mar 4 23:02:40 UTC 2014):

1. Ubuntu Restricted Extras
2. Google Chrome Debian install
3. GParted
4. VLC
5. Unetbootin

Software Center will hang if the first program installed is Ubuntu Restricted Extras. This bug manifests in every install after 2014-03_11 that I tested including the 2014-03_25 iso.

Software Center will fail with a Package operation failed error when a Google Chrome Debian install is attempted. After that an attempt to install Ubuntu Restricted Extras or GParted would fail with the same error. Note, if the first program installed was GParted rather than Google Chrome or Unbuntu Restricted Extras, the GParted installation would be successful.

Knowing the approximate date that the failure was introduced should help. Also, I am somewhat concerned that usability regression testing may not catch this because the problem manifests differently depending upon which program is installed first.

Finally, if I install from 2014-03-11 and then update to (3.13.0-19-generic #40-Ubuntu SMP Mon Mar 24 02:36:06 UTC 2014) the failures described above will occur.

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