Ubuntu
mozilla-thunderbird package

[GUTSY] mozilla-thunderbird crashed [@PR_DestroyMonitor] [@~nsUrlClassifierDBService] [@nsUrlClassifierDBService::Release]

Bug #131557 reported by kakashi
10
Affects Status Importance Assigned to Milestone
mozilla-thunderbird (Fedora)
Expired
Medium
mozilla-thunderbird (Ubuntu)
Fix Released
High
Mozilla Bugs

Bug Description

Binary package hint: mozilla-thunderbird

... opening an html email crashes thunderbird

Thunderbird simply closes. running from the terminal gives the error message
Segmentation fault (core dumped)

then it closes.
This is on Gutsy tribe 4. latest updates installed and compiz fusion using ati driver.
i am new to this so please tell me what other info i should include.

edit 1.
This bug appears to be a duplicate of https://bugs.launchpad.net/ubuntu/+source/mozilla-thunderbird/+bug/85616
although mine only crashes on email with html and not all emails.

ProblemType: Bug
Architecture: i386
Date: Fri Aug 10 09:00:43 2007
Dependencies:

DistroRelease: Ubuntu 7.10
Package: mozilla-thunderbird None [modified: /var/lib/dpkg/info/mozilla-thunderbird.list]
PackageArchitecture: all
SourcePackage: thunderbird
Uname: Linux m-desktop 2.6.22-9-generic #1 SMP Fri Aug 3 00:50:37 GMT 2007 i686 GNU/Linux

Extracted from gomek's symbolized stacktrace:
(file: http://launchpadlibrarian.net/8899953/gdb-thunderbird-bin.txt)
...
#0 PR_DestroyMonitor () from /usr/lib/libnspr4.so.0d
#1 ~nsUrlClassifierDBService (this=0x940e0e8) at nsUrlClassifierDBService.cpp:846
#2 nsUrlClassifierDBService::Release (this=0x940e0e8) at nsUrlClassifierDBService.cpp:809
#3 nsUrlClassifierDBService::GetInstance () at nsUrlClassifierDBService.cpp:824
#4 nsUrlClassifierDBServiceConstructor (aOuter=0x0, aIID=@0xbfd451d4, aResult=0xbfd4513c) at nsToolkitCompsModule.cpp:118
#5 nsGenericFactory::CreateInstance (this=0x940e0d0, aOuter=0x0, aIID=@0xbfd451d4, aResult=0xbfd4513c) at nsGenericFactory.cpp:79
#6 nsComponentManagerImpl::CreateInstance (this=0x809bd50, aClass=@0x940df4c, aDelegate=0x0, aIID=@0xbfd451d4, aResult=0xbfd4513c) at nsComponentManager.cpp:1899
#7 nsComponentManagerImpl::GetService (this=0x809bd50, aClass=@0x940df4c, aIID=@0xbfd451d4, result=0xbfd451b0) at nsComponentManager.cpp:2103
#8 nsJSCID::GetService (this=0x940df38, _retval=0xbfd4536c) at xpcjsid.cpp:897
#9 XPTC_InvokeByIndex () at xptcinvoke_gcc_x86_unix.cpp:50
...

See original description
kakashi (lordverminard)
description: updated
Revision history for this message
Justin M. Wray (wray-justin) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please try to obtain a backtrace following the instructions at [WWW] http://wiki.ubuntu.com/DebuggingProgramCrash and upload the backtrace (as an attachment) to the bug report. This will greatly help us in tracking down your problem.

Thanks,
Justin M. Wray

Changed in mozilla-thunderbird:
assignee: nobody → wray-justin
status: New → Incomplete
Revision history for this message
kakashi (lordverminard) wrote :

valgrind

Revision history for this message
kakashi (lordverminard) wrote :

backtrace.

Revision history for this message
kakashi (lordverminard) wrote :

strace

Revision history for this message
kakashi (lordverminard) wrote :

sorry wrong back trace file above.
here is the correct one.

Revision history for this message
kakashi (lordverminard) wrote :

thunderbird did not close while under gdb. but it did not open the email either. it just sat there. once i closed gdb it too closed immediately.

Revision history for this message
Justin M. Wray (wray-justin) wrote :

Thank you for the additional information.

Bug has been confirmed.

Thanks,
Justin M. Wray

Changed in mozilla-thunderbird:
assignee: wray-justin → nobody
status: Incomplete → Confirmed
Revision history for this message
Hilario J. Montoliu (hjmf) (hmontoliu) wrote : Report Needed

Thank you kakashi for submitting this report.

After looking to the retraces you have submitted we have noticed that
you didn't have the debug symbol packages installed. So could you please
try to obtain another backtrace by following the instructions on [1]
(installing the debug symbols for thunderbird), or upload the crash
report that probably was generated during the crash and that should be
located at /var/crash/ to [2] so we'll be able to retrace it.

Please indicate which extensions/plugins do you have enabled; and if
this crash is reproducible describe as in much detail as possible the
steps that lead to it (it is very important for us to have a test case
for each crash).

This will greatly aid us in tracking down your problem.

Thanks in advance.

H. Montoliu

[1] https://wiki.ubuntu.com/MozillaTeam/Bugs
[2] https://bugs.launchpad.net/ubuntu/+source/mozilla-thunderbird/+bug/131557/+addcomment

description: updated
Changed in mozilla-thunderbird:
assignee: nobody → mozilla-bugs
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Adam (adam.russell) wrote : Re: [GUTSY] mozilla-thunderbird crashed

I'm using thunderbird on Kubuntu Gutsy, and mine also crashes. I'm not using Compiz Fusion.

Revision history for this message
Adam (adam.russell) wrote :
Revision history for this message
Adam (adam.russell) wrote :
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Adam (adam.russell) wrote :
Revision history for this message
Adam (adam.russell) wrote :

I think I've found a workaround. I deleted my ~/.mozilla-thunderbird folder after backing it up. I opened thunderbird, giving it a fresh ~/.mozilla-thunderbird folder. Using http://kb.mozillazine.org/Profile_folder_-_Thunderbird#Files_and_folders_in_the_profile as a reference, I copied the files over to the new folder that I needed and reinstalled my Lightning and Provider for Google Calendar extensions. Thunderbird doesn't seem to crash anymore. I'll report back if it does.

However, I can't seem to add my calendar back to Lightning...

Revision history for this message
Hilario J. Montoliu (hjmf) (hmontoliu) wrote :

Thank you gomek for your info.

Please kakashi can you confirm that your crash is the same that has reported gomek (See my last post).

description: updated
Changed in mozilla-thunderbird:
importance: Medium → High
description: updated
Revision history for this message
kakashi (lordverminard) wrote :

hi this is the /var/crash file.

Revision history for this message
RobbievdB (robbie-van-der-blom) wrote :

I've got the same problem, though running thunderbird in safe mode at least enables you to read the mail.

Revision history for this message
Shane Rice (shane2peru) wrote :

I have the same problem as described above. I'm running Gutsy the latest all up to date. I have found that every time I get an update it crashes Thunderbird when I click on a message to view it. The only error I get also is the segmentation fault error. I have found that if I run
sudo aptitude reinstall thunderbird

this fixes my issue again until there is another update, which come rather frequently since we are still finalizing. I have re-installed thunderbird every day since I started with Gutsy. I will look over the Debugging link and try and get some error logs for you all to look at too.

Shane

Revision history for this message
In , David (david-redhat-bugs) wrote :

Description of problem:
Certain messages on my IMAP server (Zimbra 4.5.7 on FC6) consistently crash
thunderbird when I select them.

Version-Release number of selected component (if applicable):
thunderbird-2.0.0.5-2.fc7

How reproducible:
Consistently, if you have my IMAP server and messages :-)

Steps to Reproduce:
1. Open Thunderbird
2. Select particular message in Inbox
3. Wait to see message

Actual results:
On step 3 Thunderbird crashes with a segfault

Expected results:
See the message :-)

Additional info:
I installed thunderbird-debuginfo and made a traceback with gdb

Revision history for this message
In , David (david-redhat-bugs) wrote :

Created attachment 230691
gdb getting a stack trace from the point at which the message is selected

Revision history for this message
In , David (david-redhat-bugs) wrote :

This seems identical to the stacktrace at
http://launchpadlibrarian.net/8899953/gdb-thunderbird-bin.txt attached to
https://bugs.launchpad.net/ubuntu/+source/mozilla-thunderbird/+bug/131557

I couldn't find an equivalent bug on bugzilla.mozilla.org

Revision history for this message
David Fraser (davidf) wrote :

Note that I've had an equivalent bug on Fedora with the same backtrace - see https://bugzilla.redhat.com/show_bug.cgi?id=337111 and stacktrace https://bugzilla.redhat.com/attachment.cgi?id=230691
I couldn't find an equivalent upstream bug on bugzilla.mozilla.org

Revision history for this message
In , Matěj (matj-redhat-bugs) wrote :

At this point, we're going to only be taking security fixes and major stability
fixes into this release of Fedora. However, we still want to ensure the bug is
fixed in the next version. We'd appreciate if you could test with the latest
version of Thunderbird (2.0.0.12) now available for your distribution and
provide feedback as to whether the problem still exists so we can file a ticket
upstream as soon as possible.

Revision history for this message
In , Matěj (matj-redhat-bugs) wrote :

Since there are insufficient details provided in this report for us to
investigate the issue further, and we have not received feedback to the
information we have requested above, we will assume the problem was not
reproducible, or has been fixed in one of the updates we have released for the
reporter's distribution.

Users who have experienced this problem are encouraged to upgrade to the latest
update of their distribution, and if this issue turns out to still be
reproducible in the latest update, please reopen this bug with additional
information.

Closing as INSUFFICIENT_DATA.

Bug Watch Updater (bug-watch-updater)
Changed in mozilla-thunderbird:
status: Unknown → Invalid
Revision history for this message
Przemek K. (azrael) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner.
There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test the current Ubuntu development version (10.04). If you can test it, and it is still an issue, we would appreciate if you could upload updated logs by running apport-collect 131557, and any other logs that are relevant for this particular issue.

Revision history for this message
rusivi2 (rusivi2-deactivatedaccount) wrote :

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks!

Yo (yleduc)
Changed in mozilla-thunderbird (Ubuntu):
status: Incomplete → Fix Released
Bug Watch Updater (bug-watch-updater)
Changed in mozilla-thunderbird (Fedora):
importance: Unknown → Medium
status: Invalid → Expired
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