Package ttf-opensymbol fails to update through update manager on default 7.04 install

Bug #136769 reported by Andy Lee
10
Affects Status Importance Assigned to Milestone
fontconfig (Ubuntu)
New
Undecided
Unassigned
openoffice.org (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

I have done a default install using the Ubuntu 7.04 Alternative CD and have updated using the default repositories and using the update manager and I get the following error:

Quote:
E: ttf-opensymbol: subprocess post-installation script returned error exit status 58
E: openoffice.org-core: dependency problems - leaving unconfigured
E: python-uno: dependency problems - leaving unconfigured
E: openoffice.org-writer: dependency problems - leaving unconfigured
E: openoffice.org-calc: dependency problems - leaving unconfigured
E: openoffice.org-draw: dependency problems - leaving unconfigured
E: openoffice.org-impress: dependency problems - leaving unconfigured
E: openoffice.org-math: dependency problems - leaving unconfigured
E: openoffice.org-base: dependency problems - leaving unconfigured
E: openoffice.org: dependency problems - leaving unconfigured
E: openoffice.org-evolution: dependency problems - leaving unconfigured
E: openoffice.org-gtk: dependency problems - leaving unconfigured
E: openoffice.org-gnome: dependency problems - leaving unconfigured
E: openoffice.org-common: dependency problems - leaving unconfigured
E: openoffice.org-java-common: dependency problems - leaving unconfigured
E: openoffice.org-filter-mobiledev: dependency problems - leaving unconfigured
E: openoffice.org-style-human: dependency problems - leaving unconfigured

I tried to re-install the Openoffice.org-core package and the error seems to relate to ttf-opensymbol.

Quote:
E: ttf-opensymbol: subprocess post-installation script returned error exit status 33
E: openoffice.org-core: dependency problems - leaving unconfigured
E: python-uno: dependency problems - leaving unconfigured
E: openoffice.org-writer: dependency problems - leaving unconfigured
E: openoffice.org-calc: dependency problems - leaving unconfigured
E: openoffice.org-draw: dependency problems - leaving unconfigured
E: openoffice.org-impress: dependency problems - leaving unconfigured
E: openoffice.org-math: dependency problems - leaving unconfigured
E: openoffice.org-base: dependency problems - leaving unconfigured
E: openoffice.org: dependency problems - leaving unconfigured
E: openoffice.org-evolution: dependency problems - leaving unconfigured
E: openoffice.org-gtk: dependency problems - leaving unconfigured
E: openoffice.org-gnome: dependency problems - leaving unconfigured
E: openoffice.org-common: dependency problems - leaving unconfigured
E: openoffice.org-java-common: dependency problems - leaving unconfigured
E: openoffice.org-filter-mobiledev: dependency problems - leaving unconfigured
E: openoffice.org-style-human: dependency problems - leaving unconfigured

Revision history for this message
Andy Lee (andy-andylee) wrote :

I have tried to use Synaptic's force version to roll back to 2.2.0-1ubuntu3 (which came with Fiesty) but get the following error:

E: ttf-opensymbol: subprocess post-installation script returned error exit status 66

Finally, I attempted to install the package using terminal and I attach the output which shows the error.

Revision history for this message
Andy Lee (andy-andylee) wrote :

UPDATE: I installed the package ubuntu-restricted-extras and the ttf-opensymbol package successfully installed.

I then performed two more installs, first install I confirmed the repetition of the bug.
Second install:
1. I updated all packages with the exception of all those relating to OpenOffice.Org, ttf-opensymbol and python-uno.
2. Rebooted
3. I installed ubuntu-restricted-extras
4. Rebooted
5. I sucessfully installed ttf-opensymbol

Is this a dependency issue?

Revision history for this message
thingy (jchoksi) wrote :

I can confirm this behaviour. I also did a recent install of Ubuntu from an alternative 7.04 cd and upon doing updates after booting into Ubuntu, found ttf-opensymbol failing to install and blocking the other packages. It seems that the fc-cache utility was complaining about not being able to write to the cache directories.

I haven't tried the suggested work around but will do so tonight.

Need to confirm if this is specific to the alternative cd install only or is the same for all the standard install methods since a lot of people could be affected by this.

Revision history for this message
thingy (jchoksi) wrote :

Ok. The ubuntu-restricted-extras has msttcorefonts has a dependancy and its that package which when installed resolves the issue. I'm going to try chaging this bug's "Affects" + "Importance" to try and get someone to look at it since it wil effect all who do an install of Ubuntu and then try to get updates straightaway.

Revision history for this message
thingy (jchoksi) wrote :

Synopsis of this bug:

- Do a fresh install of Ubuntu 7.04
- Get the latest security updates (apt/aptitude/synaptics)
- The ttf-opensymbol update will fail to install, blocking the remaining 10-15 updates from happening

Revision history for this message
Brian Murray (brian-murray) wrote :

I was unable to reproduce this using the desktop Ubuntu 7.04 virtual machine provided at http://isvimage.ubuntu.com/vmware/ . ttf-opensymbol successfully updated even though ubuntu-restricted-extras was not installed.

Revision history for this message
Andy Lee (andy-andylee) wrote :

Brian,

Are these virtual machine images based on a GUI install or an alternative install? I have only attempted to install via the alternative CD, as the GUI CD fails to install using my Dell 1520.

Many thanks

Revision history for this message
Brian Murray (brian-murray) wrote :

I don't know what install made that virtual machine image so I installed from an i386 alternate CD and still was unable to reproduce this bug report. I was using update-manager in both cases.

Revision history for this message
yct (juraj-vitko) wrote :

Hi, this page hits no.1 when searching for this bug, so I'll copy a (better) workaround here:

touch /tmp/current_time
sudo find /usr/share/fonts /usr/share/X11/fonts /var/lib/defoma/fontconfig.d ~/.fonts ~/.fontconfig /usr/local/share/fonts -newer /tmp/current_time -exec touch {} \;
sudo dpkg --configure --pending

and continue your day as usual.
credits go to 'PaulFr' at ubuntuforums.org.

Revision history for this message
Colin Watson (cjwatson) wrote :

This looks like it is perhaps the fault of fc-cache, not OOo?

Revision history for this message
to be removed (liw) wrote :

I have found this problem by installing Edubuntu 7.04 (using the desktop/i386 CD) in VirtualBox, and then upgrading. "fc-cache -fs" is the failing command.

Chris Cheney (ccheney)
Changed in openoffice.org:
status: New → Invalid
Revision history for this message
Andrey Vihrov (andrey.vihrov) wrote :

This happened to me on a fresh Gutsy install. Installing msttcorefonts solves the problem indeed.

Revision history for this message
Ram Sambamurthy (ram-sambamurthy) wrote :

I was installing updates after a fresh install of ubuntu 7.10 Gutsy when I came across this issue.

As suggested by others, reinstalling ttf-opensymbol didn't work for me. There were still all those openoffice and python uno errors.

What YCT said worked wonders. There were some minor errors like some of the directories in the command line were not found. But apart from that, everything went well after that, there were no more errors whenever I added or removed applications.

Thanks PaulFr and thanks YCT for pointing us to this problem.

Revision history for this message
Ram Sambamurthy (ram-sambamurthy) wrote :

Sorry, I didn't even read my own comment:

It should be "...thanks YCT for pointing us to this solution."

Revision history for this message
feiming (feiming) wrote :

[quote]
 yct wrote on 2007-10-06: (permalink)

Hi, this page hits no.1 when searching for this bug, so I'll copy a (better) workaround here:

touch /tmp/current_time
sudo find /usr/share/fonts /usr/share/X11/fonts /var/lib/defoma/fontconfig.d ~/.fonts ~/.fontconfig /usr/local/share/fonts -newer /tmp/current_time -exec touch {} \;
sudo dpkg --configure --pending

and continue your day as usual.
credits go to 'PaulFr' at ubuntuforums.org.
[/quote]
it works!!thanks

Revision history for this message
Jerzy Luszawski (dr-agon) wrote :

I confirm this problem after fresh 7.04 (Feisty) install from alternate CD.
The workaround by PaulFr posted by yct worked fine - thanks.

As I'm not the linux wizz, could someone enlighten me what exactly this workaround does? I think I understand the command, but miss the sense - why it helps? I'd be grateful for short explanation.

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