Ubuntu
xorg package

[Toshiba Satellite Pro C650] Double mouse cursor

Bug #1393169 reported by CatalunyaLliure on 2014-11-16

This bug report is a duplicate of: Edit Remove

This bug affects 19 people

Affects		Status	Importance	Assigned to	Milestone
	xorg (Ubuntu)	Incomplete	Critical	Unassigned

Bug Description

Last up to date Xubuntu 64 bits installed on a laptop

Since 2 days, the mouse cursor is double with only the left part as active and a bar just behing of both arrow (see picture joined).

I tried to change the theme but no way to go back to a normal mouse cursor

Regards

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: xorg 1:7.7+7ubuntu2
ProcVersionSignature: Ubuntu 3.16.0-25.33-generic 3.16.7
Uname: Linux 3.16.0-25-generic x86_64
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
CurrentDesktop: XFCE
Date: Sun Nov 16 11:12:21 2014
InstallationDate: Installed on 2013-01-03 (681 days ago)
InstallationMedia: Xubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.1)
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: XFCE
DistUpgraded: Fresh install
DistroCodename: utopic
DistroRelease: Ubuntu 14.10
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
Subsystem: Toshiba America Info Systems Device [1179:fde0]
Subsystem: Toshiba America Info Systems Device [1179:fde0]
InstallationDate: Installed on 2013-01-03 (695 days ago)
InstallationMedia: Xubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.1)
LightdmGreeterLog:
** (lightdm-gtk-greeter:1659): WARNING **: Failed to load background: Impossible d'ouvrir le fichier « /home/christophe/Dropbox/Personnalisation/Fonds d'écran/bleu.jpg » : Permission non accordée

** (lightdm-gtk-greeter:1659): WARNING **: Failed to read wallpaper: /home/christophe/Dropbox/Personnalisation/Fonds d'écran/bleu.jpg
g_dbus_connection_real_closed: Remote peer vanished with error: Underlying GIOStream returned 0 bytes on an async read (g-io-error-quark, 0). Exiting.
LightdmGreeterLogOld:
** (lightdm-gtk-greeter:1641): WARNING **: Failed to load background: Impossible d'ouvrir le fichier « /home/christophe/Dropbox/Personnalisation/Fonds d'écran/bleu.jpg » : Permission non accordée

** (lightdm-gtk-greeter:1641): WARNING **: Failed to read wallpaper: /home/christophe/Dropbox/Personnalisation/Fonds d'écran/bleu.jpg
g_dbus_connection_real_closed: Remote peer vanished with error: Underlying GIOStream returned 0 bytes on an async read (g-io-error-quark, 0). Exiting.
MachineType: TOSHIBA Satellite Pro C650
Package: xorg 1:7.7+7ubuntu2
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-26-generic root=UUID=7bc86e4b-720d-4f1c-bb66-a4c08ffc1359 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-26.34-generic 3.16.7-ckt1
Tags: utopic ubuntu
Uname: Linux 3.16.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/01/2010
dmi.bios.vendor: INSYDE
dmi.bios.version: 1.30
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvr1.30:bd07/01/2010:svnTOSHIBA:pnSatelliteProC650:pvrPSC09E-00R01YMV:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Satellite Pro C650
dmi.product.version: PSC09E-00R01YMV
dmi.sys.vendor: TOSHIBA
version.compiz: compiz N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.56-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.3.2-0ubuntu0.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.3.2-0ubuntu0.1
version.xserver-xorg-core: xserver-xorg-core 2:1.16.0-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.914-1~exp1ubuntu4.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
xserver.bootTime: Fri Nov 28 08:29:52 2014
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 21825
vendor SEC
xserver.version: 2:1.16.0-1ubuntu1

See original description

Tags:

Revision history for this message

CatalunyaLliure (christophe-figueras) wrote on 2014-11-16:

screen copy of the mouse cursor Edit (274.7 KiB, image/jpeg)
Dependencies.txt Edit (7.0 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (322 bytes, text/plain; charset="utf-8")

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-11-21:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xorg (Ubuntu):
status:	New → Confirmed

Revision history for this message

Christopher K. (christopher-christosoft) wrote on 2014-11-21:

I had a similar issue with Ubuntu Gnome after upgrading to 14.10. Had a double mouse pointer, but only on the main screen, not on the two other screens. Disabled screens one by one and renabled them and the problem was solved. Don't know if this is related to your problem, seems more like a gnome problem and as you are using xfce, it might be something else.

Revision history for this message

peshooo (pesho-yes) wrote on 2014-11-24:

I have the same issue with Kubuntu 14.10.
Also sometimes instead of double (and even triple) coursor, I get an image stuck to the cursor - often it is a hyperlink in the browser

Alberto Salvia Novella (es20490446e) on 2014-11-29

Changed in xorg (Ubuntu):
importance:	Undecided → Critical

Revision history for this message

penalvch (penalvch) wrote on 2014-11-29:

CatalunyaLliure, could you please execute the following in a terminal as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg 1393169

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

Changed in xorg (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: BootDmesg.txt

BootDmesg.txt Edit (55.2 KiB, text/plain)

apport information

tags:	added: apport-collected ubuntu
description:	updated

Revision history for this message

CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: BootLog.txt

BootLog.txt Edit (5.9 KiB, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: CurrentDmesg.txt

CurrentDmesg.txt Edit (3.9 KiB, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: Dependencies.txt

Dependencies.txt Edit (7.0 KiB, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: DpkgLog.txt

#10

DpkgLog.txt Edit (126.3 KiB, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: LightdmDisplayLog.txt

#11

LightdmDisplayLog.txt Edit (985 bytes, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: LightdmLog.txt

#12

LightdmLog.txt Edit (4.8 KiB, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: Lspci.txt

#13

Lspci.txt Edit (12.5 KiB, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: Lsusb.txt

#14

Lsusb.txt Edit (639 bytes, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: ProcCpuinfo.txt

#15

ProcCpuinfo.txt Edit (742 bytes, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: ProcEnviron.txt

#16

ProcEnviron.txt Edit (322 bytes, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: ProcInterrupts.txt

#17

ProcInterrupts.txt Edit (1.3 KiB, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: ProcModules.txt

#18

ProcModules.txt Edit (3.5 KiB, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: UdevDb.txt

#19

UdevDb.txt Edit (128.3 KiB, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: UdevLog.txt

#20

UdevLog.txt Edit (295.7 KiB, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: XorgLog.txt

#21

XorgLog.txt Edit (23.2 KiB, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: XorgLogOld.txt

#22

XorgLogOld.txt Edit (24.0 KiB, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: Xrandr.txt

#23

Xrandr.txt Edit (3.8 KiB, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: xdpyinfo.txt

#24

xdpyinfo.txt Edit (4.9 KiB, text/plain)

apport information

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CatalunyaLliure (christophe-figueras) wrote on 2014-11-29: xserver.devices.txt

#25

xserver.devices.txt Edit (466 bytes, text/plain)

apport information

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penalvch (penalvch) wrote on 2014-11-29: Re: Double mouse cursor

#26

CatalunyaLliure, as per http://www.toshiba.co.uk/innovation/download_bios.jsp?service=UK an update to your BIOS is available (1.70). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, then please mark this report Status New.

Thank you for your understanding.

tags:

added: bios-outdated-1.70

Revision history for this message

Scott I. Remick (sf11u) wrote on 2015-01-18:

#27

I get this a lot myself. The only temporary solution is to reboot but it comes back eventually. I'm already on my latest BIOS. Xubuntu 14.10

This also seems identical to bug 1396361.

Revision history for this message

Anton (anton-kharytonov) wrote on 2015-01-22:

#28

I've found the reason of this bug (at least in my case)
Double cursor appears once the cursor moves over item with custom CSS cursor property as "cursor:url('link_to_cursor')"

Revision history for this message

mark (powerofslack) wrote on 2015-01-27:

#29

I have the same problem in Utopic AMD64 with MATE 1.8.1; this began immediately on my upgrade from Trusty to Utopic and continues to the present. I have a double mouse pointer appear intermittently during web browsing, and then it persists; only the left pointer is active. If I log out and back in, the single mouse pointer is restored. This is a Lenovo IdeaPad Y510P with the latest BIOS, and I am fully updated with no broken packages or anything.

Revision history for this message

Jens Herrmann (bugs-u) wrote on 2015-02-04:

#30

@Christopher M. Penalver: This bug is still incomplete as the TO did not respond for more that 2 months now. I can reproduce it reliably on a Thinkpad T500 Bios 6FET93WW (3.23 ) (duplicate 1414778). What information do you need?

Revision history for this message

penalvch (penalvch) wrote on 2015-02-06:

#31

Jens Herrmann, it would help immensely if you filed a new report via a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

When opening up the new report, please feel free to subscribe me to it.

Revision history for this message

kaustubhvp (phatakkaustubh) wrote on 2015-03-01:

#32

This affected me too.
I was opening some image in Image Viewer 3.12.2. While dragging image to other part of screen, cursor duplicated to 2 cursors out of which left one is working as normal pointer.

Revision history for this message

Gianni Andreoli (gianniandreoli) wrote on 2015-03-09:

#33

Same thing in my PC, xubuntu 14.04.2 acer aspire v3-571g

Revision history for this message

penalvch (penalvch) wrote on 2015-03-09:

#34

Gianni Andreoli, it would help immensely if you filed a new report via a terminal:
ubuntu-bug xorg

Please feel free to subscribe me to it.

Revision history for this message

Gianni Andreoli (gianniandreoli) wrote on 2015-03-11:

#35

sorry i'm new in launchpad, here is the bug report https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1430746

Revision history for this message

Gianni Andreoli (gianniandreoli) wrote on 2015-03-11:

#36

the affect every ubuntu 14.04.2 (xubuntu, ubuntu gnome...) distribution and release

penalvch (penalvch) on 2015-03-11

summary:

- Double mouse cursor
+ [Toshiba Satellite Pro C650] Double mouse cursor

Revision history for this message

Gianni Andreoli (gianniandreoli) wrote on 2015-03-11:

#37

i have an acer v3 571 g, with intel hd 4000 and nvidia 710m, the bug appear only with intel hd 4000

job (jeppekdahl) on 2015-03-15

Changed in xorg (Ubuntu):
status:	Incomplete → New
status:	New → Fix Committed
status:	Fix Committed → In Progress

penalvch (penalvch) on 2015-03-15

Changed in xorg (Ubuntu):
status:	In Progress → Incomplete

Revision history for this message

Ubuntu Foundations Team Bug Bot (crichton) wrote on 2015-03-15:

#38

The attachment "screen copy of the mouse cursor" seems to be a patch. If it isn't, please remove the "patch" flag from the attachment, remove the "patch" tag, and if you are a member of the ~ubuntu-reviewers, unsubscribe the team.

[This is an automated message performed by a Launchpad user owned by ~brian-murray, for any issues please contact him.]

tags:

added: patch

penalvch (penalvch) on 2015-03-16

tags:

removed: patch

Revision history for this message

lecolo (lecolo) wrote on 2015-03-23:

#39

Hi have this problem.
I wonder if that became when i started change size of the folders in /home (?)

Others users here in french :
http://forum.ubuntu-fr.org/viewtopic.php?id=1761131

2 installs by unetbootin on a EFI windows 8.1 on a laptop asus X751M :Xubuntu 64 12.04.2

How can i help sending a repport?

Revision history for this message

lecolo (lecolo) wrote on 2015-03-23:

#40

PS : my touchpad doesnt work at all on my second install.
On my first install, it didnt work well.

Revision history for this message

strange1712 (tonatiuhmiramontes) wrote on 2015-03-23:

#41

Fresh Installed Lubuntu 14.10 (x64) has this issue.

It happens more frequently in drag operations.

This is my mother's old laptop so I won't be able to report any further.

Note: The cursor is restored to normal if you get to a terminal (Ctrl+alt+F1) and then return to X (Ctrl+Alt+F7).

Revision history for this message

penalvch (penalvch) wrote on 2015-03-23:

#42

lecolo / strange1712, it would help immensely if you filed a new report via a terminal:
ubuntu-bug xorg

Please feel free to subscribe me to it.

Revision history for this message

lecolo (lecolo) wrote on 2015-03-24:

#43

penalvch, I sent ubuntu-bug xorg report.

Revision history for this message

lecolo (lecolo) wrote on 2015-03-24:

#44

Mouse bug resolved, installing Nvidia driver-verified (instead of using the intel cpu)

But still not have touchpad.

Revision history for this message

J Bruni (jbruni) wrote on 2015-04-10:

#45

This is a very annoying bug.

Thanks to strange1712 (tonatiuhmiramontes) tip: hitting CTRL +ALT + F1 and then CTRL + ALT + F7 works, and it is much better than rebooting...

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[Toshiba Satellite Pro C650] Double mouse cursor

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