Ubuntu
ubuntu-system-settings package

Update download would not resume after lost and regained network connection

Bug #1419803 reported by Pat McGowan
18
This bug affects 4 people
Affects Status Importance Assigned to Milestone
Canonical System Image
Confirmed
High
Bill Filler
Canonical System Image backlog
ubuntu-download-manager (Ubuntu)
Confirmed
High
Unassigned
ubuntu-system-settings (Ubuntu)
Confirmed
High
Unassigned

Bug Description

Started to download a system update
My network went down but the phone was still connected to the AP
The network came back, up but the download remained at 10% and never advanced
Pause and resume, still not downloadig
Exit the update panel and re-enter, the download shows as running at 0% and never resumes.

I then got a dialog that the system update failed and was unable to click download again until exiting the panel. Then the download worked as expected.

krilin latest rtm proposed

Tags: updates

Related branches

lp:~jonas-drange/ubuntu-system-settings/updates-rewrite
system-apps-ci-bot: Needs Fixing (continuous-integration)
Ken VanDine: Needs Fixing
Matthew Paul Thomas: Pending (design) requested
PS Jenkins bot: Pending (continuous-integration) requested
Diff: 19868 lines (+13831/-3824)
170 files modified
debian/control (+4/-2)
plugins/about/CMakeLists.txt (+2/-1)
plugins/about/PageComponent.qml (+10/-8)
plugins/about/Version.qml (+6/-7)
plugins/about/plugin.cpp (+10/-0)
plugins/cellular/Components/MultiSim.qml (+0/-5)
plugins/system-update/CMakeLists.txt (+67/-22)
plugins/system-update/ChangelogExpander.qml (+77/-0)
plugins/system-update/ClickUpdateDelegate.qml (+26/-0)
plugins/system-update/Configuration.qml (+3/-3)
plugins/system-update/DownloadHandler.qml (+204/-0)
plugins/system-update/EntryComponent.qml (+24/-19)
plugins/system-update/Global.qml (+142/-0)
plugins/system-update/ImageUpdatePrompt.qml (+52/-0)
plugins/system-update/InstallationFailed.qml (+34/-0)
plugins/system-update/NotAuthenticatedNotification.qml (+62/-0)
plugins/system-update/PageComponent.qml (+400/-679)
plugins/system-update/UpdateDelegate.qml (+412/-0)
plugins/system-update/click/apiclient.h (+67/-0)
plugins/system-update/click/apiclient_impl.cpp (+215/-0)
plugins/system-update/click/apiclient_impl.h (+56/-0)
plugins/system-update/click/manager.h (+67/-0)
plugins/system-update/click/manager_impl.cpp (+562/-0)
plugins/system-update/click/manager_impl.h (+122/-0)
plugins/system-update/click/manifest.h (+47/-0)
plugins/system-update/click/manifest_impl.cpp (+97/-0)
plugins/system-update/click/manifest_impl.h (+47/-0)
plugins/system-update/click/sessiontoken.h (+42/-0)
plugins/system-update/click/sessiontoken_impl.cpp (+48/-0)
plugins/system-update/click/sessiontoken_impl.h (+48/-0)
plugins/system-update/click/sso.h (+56/-0)
plugins/system-update/click/sso_impl.cpp (+55/-0)
plugins/system-update/click/sso_impl.h (+54/-0)
plugins/system-update/click/tokendownloader.h (+74/-0)
plugins/system-update/click/tokendownloader_factory.h (+44/-0)
plugins/system-update/click/tokendownloader_factory_impl.cpp (+36/-0)
plugins/system-update/click/tokendownloader_factory_impl.h (+37/-0)
plugins/system-update/click/tokendownloader_impl.cpp (+81/-0)
plugins/system-update/click/tokendownloader_impl.h (+47/-0)
plugins/system-update/download_tracker.cpp (+0/-204)
plugins/system-update/download_tracker.h (+0/-106)
plugins/system-update/helpers.cpp (+108/-0)
plugins/system-update/helpers.h (+47/-0)
plugins/system-update/image/imagemanager.h (+46/-0)
plugins/system-update/image/imagemanager_impl.cpp (+188/-0)
plugins/system-update/image/imagemanager_impl.h (+67/-0)
plugins/system-update/network.cpp (+0/-314)
plugins/system-update/network.h (+0/-85)
plugins/system-update/network/accessmanager.h (+46/-0)
plugins/system-update/network/accessmanager_impl.cpp (+47/-0)
plugins/system-update/network/accessmanager_impl.h (+41/-0)
plugins/system-update/plugin.cpp (+31/-17)
plugins/system-update/plugin.h (+0/-1)
plugins/system-update/plugin/CMakeLists.txt (+0/-14)
plugins/system-update/plugin/update-plugin.cpp (+0/-98)
plugins/system-update/plugin/update-plugin.h (+0/-39)
plugins/system-update/qmldir (+0/-2)
plugins/system-update/qmldir.in (+2/-0)
plugins/system-update/system_update.cpp (+0/-281)
plugins/system-update/system_update.h (+0/-106)
plugins/system-update/update-notification.settings (+1/-2)
plugins/system-update/update.cpp (+0/-179)
plugins/system-update/update.h (+0/-161)
plugins/system-update/update_manager.cpp (+0/-398)
plugins/system-update/update_manager.h (+0/-181)
plugins/system-update/updatedb.cpp (+418/-0)
plugins/system-update/updatedb.h (+77/-0)
plugins/system-update/updatemanager.cpp (+217/-0)
plugins/system-update/updatemanager.h (+120/-0)
plugins/system-update/updatemodel.cpp (+597/-0)
plugins/system-update/updatemodel.h (+177/-0)
src/CMakeLists.txt (+12/-4)
src/systemimage.cpp (+487/-0)
src/systemimage.h (+196/-0)
tests/CMakeLists.txt (+21/-2)
tests/autopilot/ubuntu_system_settings/__init__.py (+4/-0)
tests/autopilot/ubuntu_system_settings/tests/__init__.py (+29/-1)
tests/autopilot/ubuntu_system_settings/tests/systemimage.py (+71/-37)
tests/autopilot/ubuntu_system_settings/tests/test_system_updates.py (+3/-100)
tests/autopilot/ubuntu_system_settings/utils/mock_update_click_server.py (+74/-28)
tests/mocks/CMakeLists.txt (+1/-0)
tests/mocks/QMenuModel/CMakeLists.txt (+25/-0)
tests/mocks/QMenuModel/QDBusActionGroup.qml (+52/-0)
tests/mocks/QMenuModel/actiondata.h (+54/-0)
tests/mocks/QMenuModel/actionstateparser.cpp (+19/-0)
tests/mocks/QMenuModel/actionstateparser.h (+35/-0)
tests/mocks/QMenuModel/dbus-enums.h (+52/-0)
tests/mocks/QMenuModel/plugin.cpp (+40/-0)
tests/mocks/QMenuModel/plugin.h (+34/-0)
tests/mocks/QMenuModel/qmldir (+4/-0)
tests/mocks/Ubuntu/CMakeLists.txt (+3/-0)
tests/mocks/Ubuntu/Connectivity/CMakeLists.txt (+15/-0)
tests/mocks/Ubuntu/Connectivity/MockNetworkingStatus.cpp (+83/-0)
tests/mocks/Ubuntu/Connectivity/MockNetworkingStatus.h (+78/-0)
tests/mocks/Ubuntu/Connectivity/plugin.cpp (+40/-0)
tests/mocks/Ubuntu/Connectivity/plugin.h (+36/-0)
tests/mocks/Ubuntu/Connectivity/qmldir (+2/-0)
tests/mocks/Ubuntu/DownloadManager/CMakeLists.txt (+17/-0)
tests/mocks/Ubuntu/DownloadManager/MockDownloadManager.cpp (+90/-0)
tests/mocks/Ubuntu/DownloadManager/MockDownloadManager.h (+68/-0)
tests/mocks/Ubuntu/DownloadManager/MockMetadata.cpp (+73/-0)
tests/mocks/Ubuntu/DownloadManager/MockMetadata.h (+64/-0)
tests/mocks/Ubuntu/DownloadManager/MockSingleDownload.cpp (+206/-0)
tests/mocks/Ubuntu/DownloadManager/MockSingleDownload.h (+113/-0)
tests/mocks/Ubuntu/DownloadManager/plugin.cpp (+31/-0)
tests/mocks/Ubuntu/DownloadManager/plugin.h (+31/-0)
tests/mocks/Ubuntu/DownloadManager/qmldir (+2/-0)
tests/mocks/Ubuntu/OnlineAccounts/CMakeLists.txt (+1/-0)
tests/mocks/Ubuntu/OnlineAccounts/Client/CMakeLists.txt (+19/-0)
tests/mocks/Ubuntu/OnlineAccounts/Client/MockSetup.cpp (+59/-0)
tests/mocks/Ubuntu/OnlineAccounts/Client/MockSetup.h (+59/-0)
tests/mocks/Ubuntu/OnlineAccounts/Client/plugin.cpp (+29/-0)
tests/mocks/Ubuntu/OnlineAccounts/Client/plugin.h (+33/-0)
tests/mocks/Ubuntu/OnlineAccounts/Client/qmldir (+2/-0)
tests/mocks/Ubuntu/SystemSettings/CMakeLists.txt (+1/-0)
tests/mocks/Ubuntu/SystemSettings/Update/CMakeLists.txt (+31/-0)
tests/mocks/Ubuntu/SystemSettings/Update/MockSystemImage.cpp (+120/-0)
tests/mocks/Ubuntu/SystemSettings/Update/MockSystemImage.h (+91/-0)
tests/mocks/Ubuntu/SystemSettings/Update/MockUpdateManager.cpp (+48/-0)
tests/mocks/Ubuntu/SystemSettings/Update/MockUpdateManager.h (+39/-0)
tests/mocks/Ubuntu/SystemSettings/Update/MockUpdateModel.cpp (+44/-0)
tests/mocks/Ubuntu/SystemSettings/Update/MockUpdateModel.h (+48/-0)
tests/mocks/Ubuntu/SystemSettings/Update/plugin.cpp (+62/-0)
tests/mocks/Ubuntu/SystemSettings/Update/plugin.h (+33/-0)
tests/mocks/Ubuntu/SystemSettings/Update/qmldir (+2/-0)
tests/mocks/plugins/system-update/fakeapiclient.h (+78/-0)
tests/mocks/plugins/system-update/fakeclickmanager.h (+96/-0)
tests/mocks/plugins/system-update/fakeimagemanager.h (+59/-0)
tests/mocks/plugins/system-update/fakemanifest.h (+52/-0)
tests/mocks/plugins/system-update/fakesessiontoken.h (+53/-0)
tests/mocks/plugins/system-update/fakesso.h (+62/-0)
tests/mocks/plugins/system-update/faketokendownloader.h (+69/-0)
tests/mocks/plugins/system-update/faketokendownloader_factory.h (+52/-0)
tests/mocks/system-image-dbus/fakesystemimagedbus.cpp (+45/-0)
tests/mocks/system-image-dbus/fakesystemimagedbus.h (+64/-0)
tests/plugins/CMakeLists.txt (+35/-6)
tests/plugins/security-privacy/CMakeLists.txt (+1/-1)
tests/plugins/system-update/CMakeLists.txt (+81/-54)
tests/plugins/system-update/Source/qmldir (+9/-0)
tests/plugins/system-update/click.result (+12/-3)
tests/plugins/system-update/fakenetwork.cpp (+0/-50)
tests/plugins/system-update/fakenetwork.h (+0/-60)
tests/plugins/system-update/fakeprocess.cpp (+0/-63)
tests/plugins/system-update/fakeprocess.h (+0/-48)
tests/plugins/system-update/fakessoservice.cpp (+0/-27)
tests/plugins/system-update/fakessoservice.h (+0/-35)
tests/plugins/system-update/fakesystemupdate.cpp (+0/-28)
tests/plugins/system-update/fakesystemupdate.h (+0/-68)
tests/plugins/system-update/mockclickcommand (+15/-0)
tests/plugins/system-update/mockclickserver.h (+57/-0)
tests/plugins/system-update/mockclickserver.py (+220/-0)
tests/plugins/system-update/tst_clickclient.cpp (+165/-0)
tests/plugins/system-update/tst_clickmanager.cpp (+548/-0)
tests/plugins/system-update/tst_clickmanifest.cpp (+100/-0)
tests/plugins/system-update/tst_helpers.cpp (+71/-0)
tests/plugins/system-update/tst_imagemanager.cpp (+269/-0)
tests/plugins/system-update/tst_network.cpp (+0/-58)
tests/plugins/system-update/tst_systemupdate_download_handler.qml (+230/-0)
tests/plugins/system-update/tst_systemupdate_entrycomponent.qml (+108/-0)
tests/plugins/system-update/tst_systemupdate_global.qml (+297/-0)
tests/plugins/system-update/tst_systemupdate_noauthentication.qml (+71/-0)
tests/plugins/system-update/tst_systemupdate_pagecomponent.qml (+388/-0)
tests/plugins/system-update/tst_systemupdate_update.qml (+374/-0)
tests/plugins/system-update/tst_systemupdate_update_visuals.qml (+219/-0)
tests/plugins/system-update/tst_tokendownloader.cpp (+107/-0)
tests/plugins/system-update/tst_update.cpp (+0/-55)
tests/plugins/system-update/tst_updatedb.cpp (+303/-0)
tests/plugins/system-update/tst_updatemanager.cpp (+0/-162)
tests/plugins/system-update/tst_updatemodel.cpp (+681/-0)
tests/tst_systemimage.cpp (+287/-0)
Revision history for this message
Sebastien Bacher (seb128) wrote :

Could also be due to ubuntu-download-manager

tags: added: updates
Changed in ubuntu-system-settings (Ubuntu):
importance: Undecided → High
Revision history for this message
Ken VanDine (ken-vandine) wrote :

For a system update, system-settings just reports the download state from system-image, which i think is using ubuntu-download-manager. So this is most likely a bug in either system-image or ubuntu-download-manager.

Manuel de la Peña (mandel)
Changed in ubuntu-download-manager:
assignee: nobody → Manuel de la Peña (mandel)
importance: Undecided → High
status: New → Triaged
Revision history for this message
Pat McGowan (pat-mcgowan) wrote :

I reproduced a very similar issue by pausing the download while on 3G, enabling a wifi connection, then trying to resume the download. It would not download until a reboot

Changed in ubuntu-download-manager:
assignee: Manuel de la Peña (mandel) → Bill Filler (bfiller)
Changed in canonical-devices-system-image:
assignee: nobody → Bill Filler (bfiller)
importance: Undecided → High
milestone: none → backlog
status: New → Confirmed
Revision history for this message
Pat McGowan (pat-mcgowan) wrote :

Just got a "System update failed" which looke like a loss of network conection in the logs. Could not restart the download until I restarted System Settings.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubuntu-system-settings (Ubuntu):
status: New → Confirmed
Revision history for this message
Selene ToyKeeper (toykeeper) wrote :

I ran into something which looks like this. During an "update all" the download stalled at 0 bytes on a click app, and over the next half hour it didn't give up or retry. However, after turning flight mode on and off again, the UI went back to its earlier state with clickable update buttons, and the second try worked.

It should probably time out eventually when no data is moving, then should probably retry a few times, then should probably give up. Ideally about the same as wget does by default, though perhaps not so many retries.

Revision history for this message
Jonas G. Drange (jonas-drange) wrote : Re: [Bug 1419803] [NEW] Update download would not resume after lost and regained network connection

>
> If you are able to reproduce, Selene, would you mind attaching UDM and USS
> logs? Thanks

Revision history for this message
Julia Palandri (julia-palandri) wrote :

I accidentally turned wifi off while updating, after turning it on again now it says Update failed, has a Retry button that has no apparent effect and it survived both through an app cycle and through a reboot.
a) what logs might you be interested in?
b) is there any workaround to get this working?

Revision history for this message
Julia Palandri (julia-palandri) wrote :

Here the logs asked by jgdx

For what it's worth, running system-image-cli somehow unblocked the gui, it now offers again to install the update (as it is already downloaded) :)

Michael Sheldon (michael-sheldon)
no longer affects: ubuntu-download-manager
Changed in ubuntu-download-manager (Ubuntu):
status: New → Confirmed
importance: Undecided → High
Revision history for this message
Julia Palandri (julia-palandri) wrote :

In case it helps - I was using turbo on rc-proposed. Is it reproduceable? (I'll try with the next update available)

Revision history for this message
Julia Palandri (julia-palandri) wrote :

I tried yesterday that I saw a new update to start downloading, and turn off Wifi.

Then I enabled wifi again, and the file was there (no clue if it had been already downloaded or if finished there). It now won't install, even if it offers to install and asks if it's ok to reboot (i.e. I say yes, and then... nothing happens).

We did some debugging with jdgx, and I emailed him some information to see if we can track this.

This time nm-cli didn't help to go back to a working state, but a reboot did (yay).

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