evolution crashes when opening preferences

Bug #152127 reported by useResa
2
Affects Status Importance Assigned to Milestone
evolution (Ubuntu)
Invalid
Medium
Ubuntu Desktop Bugs

Bug Description

Binary package hint: evolution

When I open preferences through the menu (Edit --> Preferences) evolution crashes.
Starting it from the terminal I get the following information when I open the preferences window
[code](evolution-2.10:17646): e-utils-WARNING **: Cannot resolve symbol 'org_gnome_new_mail_config' in plugin '/usr/lib/evolution/2.10/plugins/liborg-gnome-new-mail-notify.so' (not exported?)
BBDB spinning up...
Segmentation fault (core dumped)[/code]

I am running Feisty on a Dell Latitude D620
The version of evolution I have installed is
[code]dpkg -s evolution
Package: evolution
Status: install ok installed
Priority: optional
Section: gnome
Installed-Size: 7704
Maintainer: Ubuntu Desktop Team <email address hidden>
Architecture: i386
Version: 2.10.1-0ubuntu2
Replaces: evolution-plugins (<= 2.6.1-2), evolution-common (<< 2.6.2-3)
Provides: mail-reader, imap-client
Depends: gconf2 (>= 2.12.1-4ubuntu1), libart-2.0-2 (>= 2.3.16), libatk1.0-0 (>= 1.13.1), libbonobo2-0 (>= 2.15.0), libbonoboui2-0 (>= 2.15.1), libc6 (>= 2.5-0ubuntu1), libcairo2 (>= 1.4.2), libcamel1.2-10 (>= 1.10.1), libdbus-1-3 (>= 0.94), libdbus-glib-1-2 (>= 0.73), libebook1.2-9 (>= 1.10.1), libecal1.2-7 (>= 1.10.1), libedataserver1.2-9 (>= 1.10.1), libedataserverui1.2-8 (>= 1.10.1), libegroupwise1.2-13 (>= 1.10.1), libexchange-storage1.2-3 (>= 1.10.1), libfontconfig1 (>= 2.4.0), libfreetype6 (>= 2.2), libgconf2-4 (>= 2.13.5), libglade2-0 (>= 1:2.5.1), libglib2.0-0 (>= 2.12.9), libgnome-keyring0 (>= 0.7.1), libgnome-pilot2 (>= 2.0.15), libgnome2-0 (>= 2.14.1), libgnomecanvas2-0 (>= 2.11.1), libgnomeprint2.2-0 (>= 2.17.0), libgnomeprintui2.2-0 (>= 2.17.0), libgnomeui-0 (>= 2.17.1), libgnomevfs2-0 (>= 1:2.17.90), libgnutls13 (>= 1.4.0-0), libgtk2.0-0 (>= 2.10.3), libgtkhtml3.14-19 (>= 3.14.1), libhal1 (>= 0.5), libice6 (>= 1:1.0.0), liblaunchpad-integration0 (>= 0.0patch26), libldap2 (>= 2.1.17-1), liblpint-bonobo0, libnm-glib0, libnotify1, liborbit2 (>= 1:2.14.1), libpango1.0-0 (>= 1.16.2), libpisock9, libpisync0, libpng12-0 (>= 1.2.13-4), libpopt0 (>= 1.10), libsm6, libsoup2.2-8 (>= 2.2.98), libx11-6, libxcursor1 (>> 1.1.2), libxext6, libxfixes3 (>= 1:4.0.1), libxi6, libxinerama1, libxml2 (>= 2.6.27), libxrandr2 (>= 2:1.2.0), libxrender1, zlib1g (>= 1:1.2.1), evolution-common (= 2.10.1-0ubuntu2), evolution-data-server (>= 1.9.91), gtkhtml3.14, gnome-icon-theme (>= 1.2.0), dbus
Recommends: gnome-pilot-conduits (>= 2.0.9), gnome-desktop-data, evolution-plugins, yelp, spamassassin | bogofilter
Suggests: bug-buddy, gnupg, gnome-spell (>= 1.0.4), network-manager, evolution-exchange, evolution-dbg, evolution-plugins-experimental
Conffiles:
 /etc/xdg/autostart/evolution-alarm-notify.desktop d7c099f41b1c8140b5460921d017bfca
Description: groupware suite with mail client and organizer
 Evolution is a groupware suite which integrates mail, calendar,
 address book, to-do list and memo tools.
 .
 Additional features include integration with Exchange and Groupwise
 servers, newsgroup client, LDAP support, web calendars and
 synchronization with Palm devices.
 .
 Evolution is a graphical application that is part of GNOME, and
 is distributed by Novell, Inc.
 .
 See http://www.novell.com/products/evolution/ for more
 information.
 .
 The following plugins belonging to the "base" set are included.
  - calendar-file
  - calendar-http
  - calendar-weather
  - itip-formatter
  - plugin-manager
  - default-source
  - addressbook-file
  - startup-wizard
  - print-message
  - mark-all-read
  - groupwise-features
  - groupwise-account-setup
  - hula-account-setup
  - mail-account-disable
  - publish-calendar
  - caldav
  - sa-junk-plugin
  - exchange-operations
Original-Maintainer: Debian Evolution Maintainers <email address hidden>[/code]
And of evolution-plugins
[code] dpkg -s evolution-plugins
Package: evolution-plugins
Status: install ok installed
Priority: optional
Section: gnome
Installed-Size: 360
Maintainer: Ubuntu Desktop Team <email address hidden>
Architecture: i386
Source: evolution
Version: 2.10.1-0ubuntu2
Depends: evolution (>= 2.10.1), libart-2.0-2 (>= 2.3.16), libatk1.0-0 (>= 1.13.1), libbonobo2-0 (>= 2.15.0), libbonoboui2-0 (>= 2.15.1), libc6 (>= 2.5-0ubuntu1), libcairo2 (>= 1.4.2), libcamel1.2-10 (>= 1.10.1), libdbus-1-3 (>= 0.94), libdbus-glib-1-2 (>= 0.73), libebook1.2-9 (>= 1.10.1), libedataserver1.2-9 (>= 1.10.1), libedataserverui1.2-8 (>= 1.10.1), libfontconfig1 (>= 2.4.0), libgconf2-4 (>= 2.13.5), libglade2-0 (>= 1:2.5.1), libglib2.0-0 (>= 2.12.9), libgnome-keyring0 (>= 0.7.1), libgnome2-0 (>= 2.14.1), libgnomecanvas2-0 (>= 2.11.1), libgnomeprint2.2-0 (>= 2.17.0), libgnomeprintui2.2-0 (>= 2.17.0), libgnomeui-0 (>= 2.17.1), libgnomevfs2-0 (>= 1:2.17.90), libgtk2.0-0 (>= 2.10.3), libgtkhtml3.14-19 (>= 3.14.1), libice6 (>= 1:1.0.0), liborbit2 (>= 1:2.14.1), libpango1.0-0 (>= 1.16.2), libpopt0 (>= 1.10), libsm6, libx11-6, libxcursor1 (>> 1.1.2), libxext6, libxfixes3 (>= 1:4.0.1), libxi6, libxinerama1, libxml2 (>= 2.6.27), libxrandr2 (>= 2:1.2.0), libxrender1, zlib1g (>= 1:1.2.1)
Recommends: notification-daemon
Description: standard plugins for Evolution
 Evolution is a groupware suite which integrates mail, calendar,
 address book, to-do list and memo tools.
 .
 This package includes plugins for evolution. The plugins belong
 to the set of "standard" plugins, which are useful, but not
 necessary for a functioning application.
 .
 The following standard plugins are included.
  - bbdb
  - subject-thread
  - save-calendar
  - select-one-source
  - copy-tool
  - mail-to-task
  - mark-calendar-offline
  - mailing-list-actions
  - imap-features
  - new-mail-notify
  - default-mailer
  - import-ics-attachments
Original-Maintainer: Debian Evolution Maintainers <email address hidden>[/code]

The screen I get when Preferences open is attached for references. This is all I see until it crashes.
If more information is required, please let me know.

Revision history for this message
useResa (rdrijsen) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thanks for your bug report. Please try to obtain a backtrace http://wiki.ubuntu.com/DebuggingProgramCrash and attach the file to the bug report. This will greatly help us in tracking down your problem.

Changed in evolution:
assignee: nobody → desktop-bugs
importance: Undecided → Medium
status: New → Incomplete
Revision history for this message
useResa (rdrijsen) wrote :

I have -- as instructed -- installed the package and started Evolution under gdb.
However ... the crashes do no longer occur anymore. Also my preferences screen pops up normally as it used to.
I am not sure but maybe an upgrade this weekend has solved the issue.

Thank you for your time and effort and I think -- from my point of view -- you can file this bug as solved.

Revision history for this message
useResa (rdrijsen) wrote :

I like to add some additional comments to my previous reply.
When going over the preferences in detail I noticed that some of my personal settings had disappeared.
What I specifically noticed is that the following items were missing:
1. My signature
2. A personalized sound that should be played when receiving new mail.
Should I discover more, I will inform you hereof.

Revision history for this message
Sebastien Bacher (seb128) wrote :

closing the bug for now, feel free to reopen if you get the issue again. The user setting changes can be a side effect of the crash

Changed in evolution:
status: Incomplete → Invalid
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