Ubuntu
evince package

evince on fiesty ( & prev edgy and dapper)- just doesnt work at all !!

Bug #164802 reported by rannsaicher on 2007-11-24

2

Affects		Status	Importance	Assigned to	Milestone
	evince (Ubuntu)	Invalid	Medium	Ubuntu Desktop Bugs

Bug Description

Ubuntu 7.04 and evince 0.8.1.0.ubuntu1 - I cant successfully open any pdf documents. Attempts result in either a complete lockup with the entire screen black and a session that will not close, or an evince panel where the left hand side is grey and the right hand side white, or the entire screen inside the panel is white. the best ive been able to get is thumbnails across the top of the screen.Menus generally work but attempts to change display view generally result in a failed session that i have to kill. I have simply not been able to see any pdf using evince.

I had the same issue previously with edgy, and dapper, on this machine, which has an ati radeon 9600 XT video card and is using the fglrx driver. I apply all ubuntu updates.
i have a second machine also running feisty in which evince works fine. it doesnt have an ati video card.
I realise this isnt very usefull information for bug detection but
Im happy to assist where i can in tracking this down, as long as you treat me gently !!

Revision history for this message

rannsaicher (rannsaicher) wrote on 2007-11-24:

#1

I ran /usr/bin/evince from a terminal and opened a pdf. I got thumbnaiolsin the left hand pane, but nothing in the right hand pane. I obtained the following messages from the terminal session.

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `scale > 0.0' failed

(evince:11358): GLib-GObject-CRITICAL **: g_object_ref: assertion `G_IS_OBJECT (object)' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `scale > 0.0' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `scale > 0.0' failed

(evince:11358): GLib-GObject-CRITICAL **: g_object_ref: assertion `G_IS_OBJECT (object)' failed

(evince:11358): GLib-GObject-CRITICAL **: g_object_ref: assertion `G_IS_OBJECT (object)' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `scale > 0.0' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `scale > 0.0' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `scale > 0.0' failed

(evince:11358): GLib-GObject-CRITICAL **: g_object_ref: assertion `G_IS_OBJECT (object)' failed

(evince:11358): GLib-GObject-CRITICAL **: g_object_ref: assertion `G_IS_OBJECT (object)' failed

(evince:11358): GLib-GObject-CRITICAL **: g_object_ref: assertion `G_IS_OBJECT (object)' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `pixbuf != NULL' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `pixbuf != NULL' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `pixbuf != NULL' failed

I ran /usr/bin/evince from a terminal and opened a pdf. I got thumbnaiolsin the left hand pane, but nothing in the right hand pane. I  obtained the following messages from the terminal session.

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `scale > 0.0' failed

(evince:11358): GLib-GObject-CRITICAL **: g_object_ref: assertion `G_IS_OBJECT (object)' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `scale > 0.0' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `scale > 0.0' failed

(evince:11358): GLib-GObject-CRITICAL **: g_object_ref: assertion `G_IS_OBJECT (object)' failed

(evince:11358): GLib-GObject-CRITICAL **: g_object_ref: assertion `G_IS_OBJECT (object)' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `scale > 0.0' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `scale > 0.0' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `scale > 0.0' failed

(evince:11358): GLib-GObject-CRITICAL **: g_object_ref: assertion `G_IS_OBJECT (object)' failed

(evince:11358): GLib-GObject-CRITICAL **: g_object_ref: assertion `G_IS_OBJECT (object)' failed

(evince:11358): GLib-GObject-CRITICAL **: g_object_ref: assertion `G_IS_OBJECT (object)' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `pixbuf != NULL' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `pixbuf != NULL' failed

(evince:11358): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:11358): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `pixbuf != NULL' failed

Revision history for this message

Pedro Villavicencio (pedro) wrote on 2007-11-26:

#2

Thanks for your bug report. Please try to obtain a backtrace http://wiki.ubuntu.com/DebuggingProgramCrash and attach the file to the bug report. This will greatly help us in tracking down your problem.

Changed in evince:
assignee:	nobody → desktop-bugs
importance:	Undecided → Medium
status:	New → Incomplete

Revision history for this message

rannsaicher (rannsaicher) wrote on 2007-11-27: RE: [Bug 164802] Re: evince on fiesty ( & prev edgy and dapper)- just doesnt work at all !!

#3

Pedro
I have been unsuccessful in obtaining a back trace. Ive tried by running evince thru gdm, and attaching gdm to a running session.
with evince open, I open a pdf, and hit f5 (or select presentation view) and the session crashes.
However the gdb session never returns to the gdb prompt.
if i force quit the evince task, i get back tothe gdb prompt, but the program has closed and gdb cannot report anything.
Ive attached a screen shot, and the dbg output i get up to the crash.
Note the screen shot has an open window overlayed on top of the dead session, and also has the top and bottom panels, which are not visible when the crashed evince session is given the focus.

> From: <email address hidden>
> To: <email address hidden>
> Date: Mon, 26 Nov 2007 11:30:26 +0000
> Subject: [Bug 164802] Re: evince on fiesty ( & prev edgy and dapper)- just doesnt work at all !!
>
> Thanks for your bug report. Please try to obtain a backtrace
> http://wiki.ubuntu.com/DebuggingProgramCrash and attach the file to the
> bug report. This will greatly help us in tracking down your problem.
>
> ** Changed in: evince (Ubuntu)
> Importance: Undecided => Medium
> Assignee: (unassigned) => Ubuntu Desktop Bugs (desktop-bugs)
> Status: New => Incomplete
>
> --
> evince on fiesty ( & prev edgy and dapper)- just doesnt work at all !!
> https://bugs.launchpad.net/bugs/164802
> You received this bug notification because you are a direct subscriber
> of the bug.

_________________________________________________________________
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GNU gdb 6.6-debian
Copyright (C) 2006 Free Software Foundation, Inc.
GDB is free software, covered by the GNU General Public License, and you are
welcome to change it and/or distribute copies of it under certain conditions.
Type "show copying" to see the conditions.
There is absolutely no warranty for GDB. Type "show warranty" for details.
This GDB was configured as "i486-linux-gnu"...
Using host libthread_db library "/lib/tls/i686/cmov/libthread_db.so.1".
(gdb) handle SIG33 pass nostop noprint
Signal Stop Print Pass to program Description
SIG33 No No Yes Real-time event 33
(gdb) set pagination 0
(gdb) run
Starting program: /usr/bin/evince
[Thread debugging using libthread_db enabled]
[New Thread -1230444848 (LWP 6538)]
[New Thread -1231717488 (LWP 6541)]

(evince:6538): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:6538): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `scale > 0.0' failed

(evince:6538): GLib-GObject-CRITICAL **: g_object_ref: assertion `G_IS_OBJECT (object)' failed

(evince:6538): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:6538): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `pixbuf != NULL' failed

Pedro
I have been unsuccessful in obtaining a back trace. Ive tried  by running evince thru gdm, and attaching gdm to a running session.
with evince open, I open a pdf, and hit f5 (or select  presentation view) and the session crashes. 
However the gdb session never returns to the gdb prompt.
if i force quit the evince task, i get back tothe gdb prompt, but the program has closed and gdb cannot report anything.
Ive attached a screen shot, and the dbg output i get up to the crash.
Note the screen shot has an open window overlayed on top of the dead session, and also has the top and bottom panels, which are not visible when the crashed evince session is given the focus.

> From: pedro@ubuntu.com
> To: rannsaicher@hotmail.com
> Date: Mon, 26 Nov 2007 11:30:26 +0000
> Subject: [Bug 164802] Re: evince on fiesty ( & prev edgy and dapper)- just	doesnt work at all !!
> 
> Thanks for your bug report. Please try to obtain a backtrace
> http://wiki.ubuntu.com/DebuggingProgramCrash and attach the file to the
> bug report. This will greatly help us in tracking down your problem.
> 
> ** Changed in: evince (Ubuntu)
>    Importance: Undecided => Medium
>      Assignee: (unassigned) => Ubuntu Desktop Bugs (desktop-bugs)
>        Status: New => Incomplete
> 
> -- 
> evince on  fiesty ( & prev edgy and dapper)- just doesnt work at all !!
> https://bugs.launchpad.net/bugs/164802
> You received this bug notification because you are a direct subscriber
> of the bug.

_________________________________________________________________
Connect to the next generation of MSN Messenger 
http://imagine-msn.com/messenger/launch80/default.aspx?locale=en-us&source=wlmailtagline

GNU gdb 6.6-debian
Copyright (C) 2006 Free Software Foundation, Inc.
GDB is free software, covered by the GNU General Public License, and you are
welcome to change it and/or distribute copies of it under certain conditions.
Type "show copying" to see the conditions.
There is absolutely no warranty for GDB.  Type "show warranty" for details.
This GDB was configured as "i486-linux-gnu"...
Using host libthread_db library "/lib/tls/i686/cmov/libthread_db.so.1".
(gdb) handle SIG33 pass nostop noprint
Signal        Stop	Print	Pass to program	Description
SIG33         No	No	Yes		Real-time event 33
(gdb) set pagination 0
(gdb) run
Starting program: /usr/bin/evince 
[Thread debugging using libthread_db enabled]
[New Thread -1230444848 (LWP 6538)]
[New Thread -1231717488 (LWP 6541)]

(evince:6538): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:6538): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `scale > 0.0' failed

(evince:6538): GLib-GObject-CRITICAL **: g_object_ref: assertion `G_IS_OBJECT (object)' failed

(evince:6538): GdkPixbuf-CRITICAL **: gdk_pixbuf_new: assertion `width > 0' failed

(evince:6538): Poppler-CRITICAL **: void poppler_page_render_to_pixbuf(PopplerPage*, int, int, int, int, double, int, GdkPixbuf*): assertion `pixbuf != NULL' failed

Revision history for this message

rannsaicher (rannsaicher) wrote on 2007-11-27:

#4

Screenshot.png Edit (46.5 KiB, image/png)

Revision history for this message

rannsaicher (rannsaicher) wrote on 2007-11-27:

#5

gdb-evince_2.txt Edit (11.4 KiB, text/plain)

Tried again - I attached gdb to the session after the crash ( desperation??) and picked up the information in gdb-evince_2.txt.

Revision history for this message

Pedro Villavicencio (pedro) wrote on 2007-11-27:

#6

Do you have compiz enabled? Does it happen without it? That's probably a issue with your video card and not an evince problem., thanks.

Revision history for this message

rannsaicher (rannsaicher) wrote on 2007-11-28:

#7

Compiz is not enabled.

> From: <email address hidden>
> To: <email address hidden>
> Date: Tue, 27 Nov 2007 13:25:15 +0000
> Subject: [Bug 164802] Re: evince on fiesty ( & prev edgy and dapper)- just doesnt work at all !!
>
> Do you have compiz enabled? Does it happen without it? That's probably a
> issue with your video card and not an evince problem., thanks.
>
> --
> evince on fiesty ( & prev edgy and dapper)- just doesnt work at all !!
> https://bugs.launchpad.net/bugs/164802
> You received this bug notification because you are a direct subscriber
> of the bug.

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Revision history for this message

rannsaicher (rannsaicher) wrote on 2007-11-30:

#8

Pedro
Tonight i upgraded to Gutsy, and Evince is now displaying pdf's correctly.
The upgrade did bring in a new version of the fglrx driver for the ATI card.
I had Direct Rendering enabled and composite disbled on feisty. ( ati drivers needed composite disabled to enable DR & i wanted DR)
After the upgrade direct rendering is disabled ( im not sure why, still got to work on that) , & whilst composite remains disabled in the xorg.conf, compiz effects are working on the desktop.

Greg

Revision history for this message

Pedro Villavicencio (pedro) wrote on 2007-12-04:

#9

That's another bug and not the one related to evince, closing this one for now, feel free to re open it if you have the same problem with gutsy, thanks.

Changed in evince:
status:	Incomplete → Invalid

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