Ubuntu
ubiquity package

disk not detected on an Intel NUC7i5BNHXF

Bug #1815691 reported by Brian Murray
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
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Disco
Expired
Undecided
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ubiquity (Ubuntu)
Invalid
Undecided
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Disco
Invalid
Undecided
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Bug Description

I attempted to install Ubuntu from multiple ISOs, made with dd to a USB disk, onto an Intel NUC7i5BNHXF and none of them were able to detect the disk on the system. I was able to successfully install Ubuntu 16.04! using the image identified linked to from here:

https://www.ubuntu.com/download/iot/intel-nuc-desktop

Attached you will find the syslog files from the the different live environments from which I was unable to install Ubuntu.

Revision history for this message
Brian Murray (brian-murray) wrote :
Revision history for this message
Brian Murray (brian-murray) wrote :
Revision history for this message
Brian Murray (brian-murray) wrote :
Revision history for this message
Brian Murray (brian-murray) wrote :
tags: added: bionic cosmic disco rls-dd-incoming
Ubuntu Foundations Team Bug Bot (crichton)
tags: added: ubiquity-18.04.14.6
tags: added: ubiquity-18.04.14.11
tags: added: ubiquity-18.10.12
tags: added: ubiquity-19.04.4
Revision history for this message
Dimitri John Ledkov (xnox) wrote :

Can you please go into the bios settings; find the entries for the hard-drive and change the setting to present the drive as "ACPI" rather than "RAID".

Revision history for this message
Dimitri John Ledkov (xnox) wrote :

See syslog:

Feb 4 22:03:10 ubuntu kernel: [ 9.323672] ahci 0000:00:17.0: Switch your BIOS from RAID to AHCI mode to use them.

Francis Ginther (fginther)
tags: added: id-5c659ca0aaca817ecd51fd60
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Brian Murray (brian-murray) wrote :

The drive was not actually presented as RAID but as "Intel RST Premium With Intel Optane System Acceleration".

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Brian Murray (brian-murray) wrote :

I switched the chipset SATA mode to AHCI and then the disk was detected by the Ubuntu 19.04 installer.

Revision history for this message
Brian Murray (brian-murray) wrote :

I got the photos and comments screwed up but you know what I mean right?

Brian Murray (brian-murray)
Changed in ubiquity (Ubuntu Disco):
status: New → Triaged
Brian Murray (brian-murray)
tags: removed: rls-dd-incoming
Revision history for this message
Mathieu Trudel-Lapierre (cyphermox) wrote :

Given the options shown in firmware and switching to AHCI fixes things as per xnox's comments; this is squarely a "kernel" issue -- one we can't really fix in ubiquity in any case.

The kernel side, to support this new RAID or "Intel RST" mode comes with its own set of problems, but I'll let the kernel team deal with that. It's complicated.

Reassigning to linux.

Changed in ubiquity (Ubuntu Disco):
status: Triaged → Invalid
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1815691

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu Disco) because there has been no activity for 60 days.]

Changed in linux (Ubuntu Disco):
status: Incomplete → Expired
Matthieu Clemenceau (mclemenceau)
tags: added: fr-295
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