Ubuntu
mozilla-thunderbird package

thunderbird forward email

Bug #234030 reported by rax_m
12
Affects Status Importance Assigned to Milestone
Mozilla Thunderbird
Fix Released
Medium
mozilla-thunderbird (Ubuntu)
Won't Fix
Medium
Unassigned

Bug Description

Binary package hint: mozilla-thunderbird

Hi,

I tried to forward an e-mail I received to a colleague. The email did not have a subject line but contained text and two attachments. When I double clicked the attached forwarded mail (in the compose window) i.e. ".eml" it brings up an empty window with no text or attachments.

Rax

Revision history for this message
Marcus Asshauer (mcas) wrote :

Thank you for reporting this bug. Please add your ubuntu version and your thunderbird version.

Changed in mozilla-thunderbird:
status: New → Incomplete
Revision history for this message
rax_m (rax-m) wrote :

Sorry...

Ubuntu Gutsy 7.10
Thunderbird 2.0.0.14

Rax

Revision history for this message
John Vivirito (gnomefreak) wrote :

Are you stating the the dialog box that should tell you to add a subject is blank? Or the email became blank and attachments were removed?
Did you attempt to send anyway and if so did the colleague receive the attachments/email body? Please test if you have not already.
Can you please list any addons/themes you have installed?
I am unablet o reproduce this on POP3 account. What type of account is this? IMAP or POP3? in Thunderbird 2.0.0.14 or Thunderbird 3.0

Revision history for this message
John Vivirito (gnomefreak) wrote :

Can you please try moving your thunderbird profile and starting with a new one please ad 2 accounts if you have them and test from both accounts to see if it works as expected than for either of them.

Revision history for this message
In , Mhewitt (mhewitt) wrote :

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: Version 2.0.0.16 (20080708)

If i forward an email the edit message windows comes up with the forwarded email as an eml-attachment. If i click on the attached eml a blank window opens and i get this error in the error console:

Fehler: uncaught exception: [Exception... "Component returned failure code: 0x80550006 [nsIMsgFolder.getMsgDatabase]" nsresult: "0x80550006 (<unknown>)" location: "JS frame :: chrome://messenger/content/messageWindow.js :: CreateView :: line 346" data: no]

Reproducible: Always

Steps to Reproduce:
1. forward an email
2. double-click the eml-attachment in the email to be forwarded

Actual Results:
blank message window

Expected Results:
The original email should be displayed

Tested it without add-ons and with a clean profile. Same result.

Revision history for this message
In , Noël Köthe (noel) wrote :

I can reproduce this with TB 2.0.0.16 with one (but maybe more, didn't test them all) messages but not with all.

I'm trying to find out why this email produce this problem. Its a 8bit MIME email with two eml's attached.

Revision history for this message
Jayson Rowe (jayson.rowe) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

Changed in mozilla-thunderbird:
status: Incomplete → Invalid
Revision history for this message
riarda (armagan) wrote :

Hi,

I have the same problem and may give you further information you want. Ubuntu 8.10, Thunderbird 2.0.0.18

When I examine I found that this problem occurs when an inserted image exists in the forwarded message body.

Regards,

Armagan

Changed in mozilla-thunderbird:
status: Invalid → New
Revision history for this message
In , Theodor (theodor) wrote :

I am experiencing this exact problem using a clean installation of Thunderbird 2.0.0.19, no extensions. My steps to reproduce:

1. Send a simple message (title "test", body text "test") to myself
2. Fetch it using POP3
3. Forward it
4. Double-click the eml-attachment in the email to be forwarded.

OR

1. Create a simple message (title "test", body text "test", no recipient) and save it as a draft
2. Forward it
3. Double-click the eml-attachment in the email to be forwarded.

Actual results:
Blank message window, javascript error console shows "Fel: uncaught exception: [Exception... "Component returned failure code: 0x80550006 [nsIMsgFolder.getMsgDatabase]" nsresult: "0x80550006 (<unknown>)" location: "JS frame :: chrome://messenger/content/messageWindow.js :: CreateView :: line 346" data: no]"

Expected results:
Forwarded e-mail should be displayed in messge window

Note that I have tried reproducing this problem by forwarding IMAP and news messages, and the error has NOT occured. I have only been able to reproduce the problem using POP3 messages and drafts.

Example message which I have used to reproduce this problem:
--------------------------------------------------------------------------------
From - Tue Jan 27 20:21:49 2009
X-Account-Key: account2
X-UIDL: 1233084130809.2865220528.19370.zeke
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:
Return-Path: <email address hidden>
Delivered-To: <email address hidden>
X-Spam-Checker-Version: SpamAssassin 3.1.7-deb (2006-10-05) on zeke.tstorm.se
X-Spam-Level: *
X-Spam-Status: No, score=1.4 required=8.0 tests=AWL,BAYES_50,RCVD_IN_PBL,
 SPF_SOFTFAIL autolearn=no version=3.1.7-deb
X-AuthUser: <email address hidden>
Received: from [192.168.1.117] ([91.149.40.37]:51285)
 by mail.tstorm.se with [XMail 1.22 ESMTP Server]
 id <S12E9DD> for <email address hidden> from <email address hidden>;
 Tue, 27 Jan 2009 20:22:10 +0100
Message-ID: <email address hidden>
Date: Tue, 27 Jan 2009 20:21:38 +0100
From: Theodor Storm <email address hidden>
User-Agent: Thunderbird 2.0.0.19 (Windows/20081209)
MIME-Version: 1.0
To: <email address hidden>
Subject: test
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit

test

--------------------------------------------------------------------------------

Revision history for this message
Joel Goguen (jgoguen) wrote :

Armagan,

Thank you for taking the time to report your findings and helping to make Ubuntu better. Unfortunately, we still require some additional information.

The current Thunderbird version is '2.0.0.19+nobinonly-0ubuntu0.8.10.1'. Are you able to reproduce this on that version? If so, can you reproduce this reliably? What steps do you take to reproduce this?

Also, some previously asked questions that would be helpful to have answered:
Is the problem that the dialogue box that should tell you to add a subject is blank, or is the email blank and the attachments were removed?

Did you attempt to send anyway, and if so did the recipient receive the attachments/email body? Please test if you have not already.

Can you please list any addons/themes you have installed?

What type of account is this? IMAP or POP3? If you are able to test with both types, does this happen with both IMAP and POP3 or just one of them?

Thanks in advance!

Changed in mozilla-thunderbird:
status: New → Incomplete
Revision history for this message
rax_m (rax-m) wrote :

Unfortunately I am no longer using Thunderbird and no longer at the organisation where this occurred. Sorry I cannot provide more information with regards to this.

Rax

Revision history for this message
Joel Goguen (jgoguen) wrote :

I have found an upstream bug for this issue with at least one user reporting the problem on Thunderbird 2.0.0.19, so I will mark this bug as confirmed. It may be tracked, and comments made, here: https://bugzilla.mozilla.org/show_bug.cgi?id=449220

Changed in mozilla-thunderbird:
status: Incomplete → Confirmed
Bug Watch Updater (bug-watch-updater)
Changed in thunderbird:
status: Unknown → New
Revision history for this message
In , Jgoguen+mozillabugs (jgoguen+mozillabugs) wrote :

This has been reported against Thunderbird 2.0.0.18 at https://launchpad.net/bugs/234030.

Joel Goguen (jgoguen)
Changed in mozilla-thunderbird (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Triaged
Revision history for this message
In , Tokoe (tokoe) wrote :

Created attachment 391582
Fixes opening of attached .eml files

messageWindow.js expects a msgHdr now as argument to show the attachment, so pass in the header instead of two url/uris.

Revision history for this message
In , Sid-bugzilla (sid-bugzilla) wrote :

Forgot to mention this on IRC, but you can use the MailUtils module's displayMessage to open the message. This has the added benefit of obeying the user's preference on where to open messages. <http://mxr.mozilla.org/comm-central/source/mail/base/modules/MailUtils.js#131>

Bug Watch Updater (bug-watch-updater)
Changed in thunderbird:
status: New → In Progress
Revision history for this message
In , Bienvenu (bienvenu) wrote :

Comment on attachment 391582
Fixes opening of attached .eml files

r=me, but do you want to investigate Sid's suggestion?

Revision history for this message
In , Tokoe (tokoe) wrote :

Hej,

using MailUtils.displayMessage(msgHdr) results in the following error

-------------------------------------------
JavaScript strict warning: chrome://messenger/content/mailWindowOverlay.js, line 1859: reference to undefined property aArgs.msgHdr.folder
JavaScript strict warning: chrome://messenger/content/mailWindowOverlay.js, line 1903: reference to undefined property aMsgHdr.folder
JavaScript error: chrome://messenger/content/mailWindowOverlay.js, line 1903: aMsgHdr.folder is undefined
WARNING: Positioned frame that does not handle positioned kids; looking further up the parent chain: file /mnt/archive/src/credativ/mozilla_head_branch/thunderbird_hg/src/mozilla/layout/base/nsCSSFrameConstructor.cpp, line 7803
WARNING: Positioned frame that does not handle positioned kids; looking further up the parent chain: file /mnt/archive/src/credativ/mozilla_head_branch/thunderbird_hg/src/mozilla/layout/base/nsCSSFrameConstructor.cpp, line 7803
-------------------------------------------
so I doubt we can use it here... until this is yet another bug that has to be fixed first ;)

Ciao,
Tobias

Revision history for this message
In , Sid-bugzilla (sid-bugzilla) wrote :

Ah, OK. Yeah, it makes sense for the attachment to have no folder. Never mind -- you can still use MailUtils.openMessageInNewWindow if you wish :)

Revision history for this message
In , Tokoe (tokoe) wrote :

Created attachment 392495
Make use of MailUtils.openMessageInNewWindow

Using MailUtils.openMessageInNewWindow(msgHdr) works as well and simplifies the code a bit.

Revision history for this message
In , Bienvenu (bienvenu) wrote :

Comment on attachment 392495
Make use of MailUtils.openMessageInNewWindow

thx for the patch.

Revision history for this message
In , Tokoe (tokoe) wrote :

Who would be a candidate for super-review?

Revision history for this message
In , Mkmelin+mozilla (mkmelin+mozilla) wrote :

mail/ only changes don't need sr

Revision history for this message
In , Bugzilla-standard8 (bugzilla-standard8) wrote :

Checked in: http://hg.mozilla.org/comm-central/rev/ef7e80d80567

Bug Watch Updater (bug-watch-updater)
Changed in thunderbird:
status: In Progress → Fix Released
Revision history for this message
kuntergunt (kuntergunt) wrote :

I also and still have this problem and it is easy to reproduce.
I have set in the preferences that a message forwarded will be attached to the new message.

I create a new message (test1) and save the message without sending.
I right click on the saved message and selected forward.
In the new message the first message is attached.
When opening the attached message there is nothing displayed.

Even more strange:
I saved the second message, closed and reopend it.
The first message was still attached but double clicking it asked me to open it with the web browser or to save it.
I saved to disk and reopened the created eml file (nsmail.eml) with thunderbird.
There was some HTML in the message (see attachment)!

Now I had to set my Thunderbird to embed and not to attach forwarded messages.
I am using Thunderbird Version 2.0.0.23 (20090817) on Ubuntu 9.04, all Updates are installed.

Revision history for this message
John Vivirito (gnomefreak) wrote : Re: [Bug 234030] Re: thunderbird forward email

On 08/27/2009 07:27 PM, kuntergunt wrote:
> I also and still have this problem and it is easy to reproduce.
> I have set in the preferences that a message forwarded will be attached to the new message.
>
> I create a new message (test1) and save the message without sending.
> I right click on the saved message and selected forward.
> In the new message the first message is attached.
> When opening the attached message there is nothing displayed.
>
> Even more strange:
> I saved the second message, closed and reopend it.
> The first message was still attached but double clicking it asked me to open it with the web browser or to save it.
> I saved to disk and reopened the created eml file (nsmail.eml) with thunderbird.
> There was some HTML in the message (see attachment)!
>
> Now I had to set my Thunderbird to embed and not to attach forwarded messages.
> I am using Thunderbird Version 2.0.0.23 (20090817) on Ubuntu 9.04, all Updates are installed.
>
>
> ** Attachment added: "the created eml files from this test"
> http://launchpadlibrarian.net/30916593/test1.tar.gz
>
 There should be a setting in preferences to show messages
inline instead of attaching it

--
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

"How can i get lost, if i have no where to go"
    -- Metallica from Unforgiven III

Revision history for this message
kuntergunt (kuntergunt) wrote :

Thats what I did, I changed the settings not to attach messages.
So this error does not show up any more.
But thunderbird uis still buggy, cannot get along with attached messages and needs to be fixed.

Revision history for this message
John Vivirito (gnomefreak) wrote :

You need to file a separate bug report for each bug. More than likely the attachment bugs will be fixed in 3.0. 2.0 is only receiving security updates. Closing bug for that reason.

Changed in mozilla-thunderbird (Ubuntu):
status: Triaged → Won't Fix
Revision history for this message
John Vivirito (gnomefreak) wrote :

I am unable to reproduce this bug using Lucid LTS and Thunderbird 3.0. Please let me know if you can reproduce this using the same versions

Revision history for this message
John Vivirito (gnomefreak) wrote :

Never mind I didn't see that it was fixed already

Bug Watch Updater (bug-watch-updater)
Changed in thunderbird:
importance: Unknown → Medium
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