Ubuntu will not recognize Cell Phone storage devices to copy files

could you open up a console and use "udevinfo -e >edevinfo.txt" and attach the resulting text file here?

What I'm interested in is if the name of your USB device shows up in the output...

Just to clarify: The above should be done whilst your phone(s) is/are connected.

If I plug my phone into the USB port on the computer the phone registers that it is plugged into the computer, but the computer will not show the phone in the File Browser or any where else on the computer. If I try to use Wammu Phone sycornizer that will not recognize my phone either.

If you have not already, please follow my instructions above so we could at least get a hint of what might be the problem.

I am sorry, I am still learning Ubuntu, I am more familiar with Windows. when I open Udevinfo I get a screen that says Applications when I type ind Usb or anything like that it closes. and I am unable to find edevinfo.txt. Please let me know what I need to do to find those.

Okay, sorry for rushing ahead a bit. What I want you to do is to first start a terminal:

You can do this either from the menu: In Applications > Accessories > Terminal
Or if your keyboard shortcuts are set to default you can use alt + F2 to bring up the run dialogue, and just type "terminal" to start the terminal.

Into the terminal you should then type "udevinfo -e > udevinfo.txt" as one command (this runs the specific command and puts the resulting info in a document in you "current location" ( normally just your "home" directory)).

Now take this document "udevinfo.txt" which you have created and attach it here on this bug report. The file will probably be located in /home/[your username]/ (for example /home/dean/udevinfo.txt).

Good luck!

This is what I get when I try to run this command. When I go to dev and pull up USB, Properties I have a message which states I can not change commands because I am not the owner.

dean@dean-desktop:~$ "udevinfo -e>udevinfo.txt"
bash: udevinfo -e>udevinfo.txt: command not found
dean@dean-desktop:~$ "udevinfo.txt"
bash: udevinfo.txt: command not found
dean@dean-desktop:~$ "udevinfo"
missing option
dean@dean-desktop:~$ "e->udevinfo.txt"
bash: e->udevinfo.txt: command not found
dean@dean-desktop:~$ "udevinfo -e>edevinfo.txt"
bash: udevinfo -e>edevinfo.txt: command not found
dean@dean-desktop:~$ "udevinfo-e>udevinfo.txt"
bash: udevinfo-e>udevinfo.txt: command not found
dean@dean-desktop:~$ "udevinfo -e> udevinfo.txt"
bash: udevinfo -e> udevinfo.txt: command not found
dean@dean-desktop:~$

Sorry, not completely clear by me, there should be no quotes in the command, and there should be a space between the dash-e and the angle bracket, so it should be just:

udevinfo -e > udevinfo.txt

Ok I have finally gotten the file Sorry it took so long.

I think arand is looking a little too far ahead in figuring out what's going wrong. Please type this in the Terminal, and attach the resulting file:

sudo lsusb -vvv > lsusb.txt

It will ask you for your password, and nothing will appear on the screen when you type it, until you press Enter.

Sorry, I misread the original post. In addition to lsusb.txt, also do the same thing with:

dmesg > dmesg.txt

This should all be with the phone plugged in, BTW.

Here are the two files that daniel requested.

Sorry here is the second one

Sorry it took so long before I could take a look. I can see no trace of the phone in either of those files. Are you sure it was plugged in when you issued the commands? It looks like you have a USB2 card, and on-board USB1 ports, or maybe the other way around. Please put the phone in storage mode, plug it into a USB2 port (not a hub), and issue those commands again while the phone is plugged in:

sudo lsusb -vvv > lsusb.txt
dmesg > dmesg.txt

That will replace the two files in your home folder with fresh ones. Once I take a look at those, I may get a better idea of what's going on.

Sorry, I was not able to get to the computer for a couple of days.
I had the phone plugged into the USB port the last time but I tried another one of my ports and ran the progams again.

Here is the second.

Just so there is no confusion here is lsusb.txt.

I thought that I would also run all three of those tests with both my phone and my MP3 player hooked up and see if that gives you any more information. So I will include those again.

On Fri, 2008-07-18 at 20:29 +0000, Dean wrote:
> I thought that I would also run all three of those tests with both my
> phone and my MP3 player hooked up and see if that gives you any more
> information. So I will include those again.

In all of the files, both yesterday's and today's:

1) The phone is in Serial mode, not Storage mode. That is, on the phone,
"Settings -> USB Settings -> Default Connection" is set to the "Data
Connection" setting instead of the "Memory Card" setting.
2) The phone is plugged into a USB1 port, not one of the USB2 ports, not
that it matters, since all indications are that the phone is a USB1
device anyway.

Also, your USB2 MP3 player was plugged into a USB1 port, BTW.

AFAIK, Motorola phones cannot make the phone's internal memory appear as
a USB storage device, only its memory card, even under Windows. You can
still transfer files over Bluetooth, though. There is a piece of
software called "p2k-core" that can access files in the phone's internal
memory through a USB cable on Ubuntu, but it is extremely cumbersome to
use, so stick with Bluetooth unless you have a memory card in the phone.

BTW, Wammu should be able to work with this phone to some degree in Serial mode ("Data Connection"), if Wammu is set to use the AT phone type instead of the OBEX phone type.

For Wammu, "/dev/ttyACM0" would be the device.

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. Additionally, this really doesn't seem like a bug report rather more of a support question which is fine. However, these should be tracked in https://answers.launchpad.net/ubuntu

I have the same problem. This problem only started with jaunty. I have the LG Shine. I set the phone to just be connected as mass storage. Under Intrepid and prior to Intrepid I would connect the phone and it would show up under Places as a 512 meg hard drive essentially. I also could do sudo fdisk -l and it would show the device as /dev/sdb

Now under Jaunty, the phone says that it connects as mass storage device but it doesn't show up in Jaunty under places, nothing for fdisk -l and it won't show in Rhythmbox or Amarok.

This is my mp3 player so hopefully I can help you guys fix the problem :( Thanks for the hard work!

Does your phones work on newer Ubuntu versions, would be very nice if someone could the it with the newest Ubuntu 13.04 release. Thank you very much!

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