Firefox crash [NO NEW CRASH REPORTS]

Bug #24728 reported by Howard
26
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Invalid
High
Mozilla Bugs

Bug Description

The Firefox browser, as shipped with Ubuntu 5.10, crashes intermittantly.
Sometimes it freezes, sometimes it goes away completely. This has been going on
since install. This system previously ran Debian Testing, and the version of
Firefox in the Debian Testing archives worked fine.

Revision history for this message
Jean-Philippe (skateinmars) wrote :

Could you test if this is related to the flash plugin ?

Changed in firefox:
status: Unconfirmed → Needs Info
Revision history for this message
whureu (whureu) wrote :

Although I don't have specific info, I do know that it has nothing to do with flash. It is related to the browsers. I've been experiencing this problem, consistently (but irratically) for at least a couple of months (maybe more). Usually it's annoying but I've had enough.

A lot of the times it's when you are switching from one tab to another, or one page to another (e.g. via back button). Or at the end of a movie file (of any type, e.g. mpg, wmv, asf etc.). Today both the Mozilla and firefox crashed (which usually mean simply disappearing with any notice) while i wasn't even in the room (and not processes were going on). This final time, I was blogging, I was adding a link, when I decided to cancel the function and BAM! All my work was gone.

Revision history for this message
admiral (admiral) wrote :

For the last several weeks I have been having firefox, on Ubuntu 6.06 just suddenly close off on me with no warning. At first I thought it was associated with scrolling down or something, but occasionally it just happens spontaneouslly.

Evolution has had problems too, more recently though. I will post where appropriate.

Revision history for this message
Tabrez Iqbal (tabrez) wrote :

I have been experiencing the same problem with Firefox since I have installed Kubuntu 6.06(ubuntu-desktop is also installed). The Firefox browser just keeps vanishing into thin air in response to all kinds of user events(clicking on a link, scrolling down, clicking a button etc). It does so roughly after working for every 15-20 minutes. I am not able to find or even guess what kind of actions from the users is causing it to vanish like that. The problem exists with my epiphany browser too, but less severe. I have been regularly installing all the released updates but this particular problem continues to persist.

I had no such problems with Firefox in Ubuntu 5.10. If more information is needed regarding the curious behaviour of Firefox, please post the instructions I need to follow to gather the data. The flash plugin works fine in Firefox but not in Epiphany.

Ian Jackson (ijackson)
Changed in firefox:
assignee: ijackson → nobody
Revision history for this message
Gobby (deadgobby) wrote :

The crashing is due to the flashplayer plug in. I used flash blocker that I DL from Mozilla, as soon I click on the flashplayer icon. Poof, Firefox crashes and some times taking Ubutu a long with it. Taking me back to the login splash screen. Firefox, I has run great running Suse with all the plug ins and does not crash. It crashing quite a bit. I can even be on this web site and crashes with out any warning.
Gobby

Revision history for this message
dukeleto (olivier-marsden-ec-lyon) wrote :

Hello,
looks like I have a similar problem, or at least similar symptoms!
Firefox just crashes, sporadically, without apparent causes.
I'm running edgy 64bit version with the generic kernel.
I've attached the crash file generated by firefox.
Olivier

Revision history for this message
ablakok (paul-viren) wrote :

I am running ubuntu 6.10, and I see some infrequent problems with firefox. Sometime when I open a link in another tab the new tab fails to open. It just stays grayed out. I can close it and I have to open the link in a new window, which works. I don't think it is because of the flash plugin, because although the new pages usually contain links to multimedia content, it is not usually flash content. Now this time the browser crashed and generated this crash file. When I reopened the browser it tried to restore the previously opened pages, and a message box surmised that the crash had something to do with the page content. But the page opened successfully. It had links to flash content, but nothing that ran automatically.

Revision history for this message
nogac (nogacsoid) wrote :

Same problem here.... not related to any plugins afaik

I also reported it here:

https://launchpad.net/distros/ubuntu/+source/firefox/+bug/72707

Revision history for this message
David Farning (dfarning) wrote :

Hey guys,

Thanks for your issue reports.

To better help us locate the cause of the bug please install firefox-dbg.

sudo aptitude install firefox-dbg

Then submit a follow on crash report. Firefox-dbg contains debug symbols.

Thanks

Changed in firefox:
assignee: nobody → dfarning
Revision history for this message
TimmyJ (tjinkerson) wrote :

This week I installed Ubuntu on two laptops. On one, Firefox was rock solid, on the other it was very flakey. After much head-scratching, I found that I'd used the Java 1.4 plugin on the stable laptop and the 1.5 plugin on the dodgy one.

I installed Java 1.4 on the dodgy one, and it is no longer dodgy!

Hope this helps someone somewhere.
Tim

Revision history for this message
Rob Helm (parental-unit-2) wrote : Firefox Unstable on Ubununtu (was Re: Firefox Unstable)

Here's a bug dump from another Ubuntu installation,

David Farning (dfarning)
Changed in firefox:
assignee: dfarning → mozillateam
Revision history for this message
Niall Murphy (nmurphy) wrote : Re: Firefox Unstable

Here is another dump from an unstable firefox.

Revision history for this message
Freddy Martinez (freddymartinez9) wrote :

Thank you for the bug report however this report lacks information we need to investigate it further and have not had debugging symbols in over 30 day. For these reasons, we are now going to close the bug - please feel free to reopen when you have more information at hand.

Further information can be found at https://wiki.ubuntu.com/MozillaTeam/Bugs. Also, please see David Farning's comment for the information we were looking for.

Changed in firefox:
status: Needs Info → Rejected
Revision history for this message
Niall Murphy (nmurphy) wrote :

here is a fresh full crash report

Revision history for this message
Niall Murphy (nmurphy) wrote :

more information provided

Changed in firefox:
status: Rejected → Needs Info
Changed in firefox:
status: Needs Info → Confirmed
Revision history for this message
kvpetrov (kvpetrov) wrote :

another dump from Firefox crashing without any apparent reasons

Revision history for this message
Spidy (wojtek-pastwisko) wrote :

another dump...
It happens when I', editing the input window such as forum or writing an article in Joomla! CMS.

Revision history for this message
Alexander Sack (asac) wrote :

restracing needed on these reports. Let's see what they contain.

Revision history for this message
Alexander Sack (asac) wrote :

we still don't have any concrete issue at hand in this report. In consequence this is not yet "Confirmed".

Changed in firefox:
status: Confirmed → Needs Info
Revision history for this message
John Vivirito (gnomefreak) wrote : Re: Firefox Unstable (maybe caused by flash plugin)

Taking to retrace.

Changed in firefox:
assignee: mozillateam → gnomefreak
Revision history for this message
John Vivirito (gnomefreak) wrote :
Revision history for this message
John Vivirito (gnomefreak) wrote :
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John Vivirito (gnomefreak) wrote :
Revision history for this message
John Vivirito (gnomefreak) wrote :

kvpetrov we need a full crash report from you to figure out what the problem is. You attached everything except the core dump and that is the part we need to unpack the debugging symbols.

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John Vivirito (gnomefreak) wrote :
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John Vivirito (gnomefreak) wrote :
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John Vivirito (gnomefreak) wrote :

Finished retraces

Changed in firefox:
assignee: gnomefreak → mozillateam
Revision history for this message
kvpetrov (kvpetrov) wrote : Re: [Bug 24728] Re: Firefox Unstable (maybe caused by flash plugin)

John Vivirito wrote:
> kvpetrov we need a full crash report from you to figure out what the
> problem is. You attached everything except the core dump and that is the
> part we need to unpack the debugging symbols.
>
after I installed flash 9 my browser became stable. The problem seems to belong to the older flash
plugin autoinstalled after visiting some site.

thanks,

Kirill

Revision history for this message
John Vivirito (gnomefreak) wrote : Re: Firefox Unstable (maybe caused by flash plugin)

is everyone else using flash7 when they are getting this crash?

Revision history for this message
Niall Murphy (nmurphy) wrote :

For me firefox was unstable
with no flash installed,
with version 7,
and with version 9 (from fiesty backports).

Revision history for this message
Dan Kegel (dank) wrote :

Here's a full bug report. I hadn't yet installed the firefox debugging
symbols, so it might not be great. The stack trace seems clearly
implicates the flash plugin. This is on Edgy Eft. about:plugins reports

Shockwave Flash
    File name: libflashplayer.so
    Shockwave Flash 9.0 r31
Totem Web Browser Plugin 2.16.2
    File name: libtotem-basic-plugin.so
    The Totem 2.16.2 plugin handles video and audio streams.
Helix DNA Plugin: RealPlayer G2 Plug-In Compatible (compatible; Totem)
    File name: libtotem-complex-plugin.so
    The Totem 2.16.2 plugin handles video and audio streams.
Windows Media Player Plug-in 10 (compatible; Totem)
    File name: libtotem-gmp-plugin.so
    The Totem 2.16.2 plugin handles video and audio streams.
DivX® Web Player
    File name: libtotem-mully-plugin.so
    The Totem 2.16.2 plugin handles video and audio streams.
QuickTime Plug-in 7.0 (compatible; Totem)
    File name: libtotem-narrowspace-plugin.so
    The Totem 2.16.2 plugin handles video and audio streams.

Revision history for this message
Alexander Sack (asac) wrote :

will take a look now, that we have proper stack traces

Changed in firefox:
importance: Medium → High
David Farning (dfarning)
Changed in firefox:
assignee: mozillateam → mozilla-bugs
Revision history for this message
John Vivirito (gnomefreak) wrote :

Taking for last retrace.

Changed in firefox:
assignee: mozilla-bugs → gnomefreak
Revision history for this message
John Vivirito (gnomefreak) wrote :
Revision history for this message
John Vivirito (gnomefreak) wrote :

Finished retrace.

Changed in firefox:
assignee: gnomefreak → mozilla-bugs
Revision history for this message
John Vivirito (gnomefreak) wrote :

Rob your bug is a duplicate of bug #76608
Niall your bug is a duplicate of bug #72018

Revision history for this message
Jon Leighton (jonleighton) wrote :

I just had a crash and the stack trace seems to implicate the flash plugin. Here's the crash report.

"Edit": Maybe not. The report is 47MB and I get a server error whenever I try to upload it. What can I do?

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disiei (david-disiei) wrote :
Revision history for this message
John Vivirito (gnomefreak) wrote :

disiei,
   Its normally a good idea to open a new bug instead of attaching reports to any bug. I will take it for retrace this time. Please in future start a new bug report adn attach your file to it and give some info what how to reproduce it.

Changed in firefox:
assignee: mozilla-bugs → gnomefreak
Revision history for this message
Seiti Yamashiro (seiti-yamashiro) wrote :

Mine crashes on a regular basis too....

Revision history for this message
John Vivirito (gnomefreak) wrote :

Seiti,
   Its normally a good idea to open a new bug instead of attaching reports to any bug. I will take it for retrace this time. Please in future start a new bug report adn attach your file to it and give some info what how to reproduce it.

At this point we have enough crashes on this report, Please open a new bug even if you think this is the same as yours.

Revision history for this message
John Vivirito (gnomefreak) wrote : Re: Firefox crash

Seiti can you please open a new bug and attach the full crash report located in /var/crash for your fixfor crash. Part of the one you attached is missing and it is needed to grab the debugging symbols.

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John Vivirito (gnomefreak) wrote :
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John Vivirito (gnomefreak) wrote :
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John Vivirito (gnomefreak) wrote :

Assigning back to team for summary.

Changed in firefox:
assignee: gnomefreak → mozilla-bugs
Revision history for this message
John Vivirito (gnomefreak) wrote :

Niall's crash is a duplicate of bug #72018

dukeleto can you please follow the instructions on obtaining a backtrace from https://wiki.ubuntu.com/MozillaTeam/Bugs if you can still reproduce this crash.

Revision history for this message
Andrew (notalk389) wrote :

I am having the same problem. Happens both with Firefox and Opera.

Revision history for this message
Old Desktop Effects Team (ubuntu-desktop-effects) wrote : Re: [bug24728] Firefox crash

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

> I am having the same problem. Happens both with Firefox and Opera.
> -- Firefox crash https://launchpad.net/bugs/24728

Please file a seperate bug and attach the full crash report. This bug
has enough crashreports that are not the same as one another.

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Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org

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Andrew (notalk389) wrote : Re: Firefox crash

Here is my crash report if it helps any.

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John Vivirito (gnomefreak) wrote :

Andrew, please file a new bug and attach the report to the new bug. Your report will not get the attention it needs in this bug. This bug has all different crashes with it and SHOULD NOT be a dumping ground for crash reports. All crashes seem the same until you retrace the crash report, This bug as it stands is taking us enough time to figure out where each report needs to go. Filing a new bug report with your crash report attached to it will get your bug the attention it needs to process.

Revision history for this message
lazyfirecloud (madbox3456) wrote :

I have the exact same issue. I just installed Ubuntu 6.10 and it crashed. I don't know if that will persistent (it used to crash under FC 3). The little window tells me to send a crash report, but I don't know if here is the correct place.
So brand new install Ubuntu 6.10. It crashed when I was installing my usual Firefox extensions, which is the first thing I did after setting up the network so I haven't changed anything at all really in the entire system.
Should I include the report here, or file a new bug, or do you have enough information?

Revision history for this message
John Vivirito (gnomefreak) wrote :

File a new report and attach crash report to the new report.

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brimur (brimur) wrote :

This is not just on Ubuntu or even Linux, the same exact thing happens in Windows (XP anyway) but only for version 2 of Firefox, not 1.5.

Revision history for this message
John Vivirito (gnomefreak) wrote :

brimur,
 file a new bug report.

Revision history for this message
Alexander Sack (asac) wrote :

this bug was used as a dump yard for arbitrary crashes. rejecting, because there is not clear single issue recognizable here.

Changed in firefox:
status: Needs Info → Rejected
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