Cannot print to remote authenticated printer

I had the same problem. I was using the Codehost drivers for a Canon C3380. I was able to solve the problem by using codehost-config to duplicate the printer. This workaround also seems to work when using standard printer drivers and the System > Administration > Printing interface.

The printer was set up using IPP and required both normal authentication and Canon-specific mailbox authentication.

Related forum thread: http://ubuntuforums.org/showthread.php?p=5596724

thank you for your bug report, does printing in other applications like gedit or gtk-demo works correctly?

On Fri, Sep 12, 2008 at 10:57:29AM -0000, Sebastien Bacher wrote:
> thank you for your bug report, does printing in other applications like
> gedit or gtk-demo works correctly?

gedit also failed. The only difference was that the title of the dialog
window was "Error printing".

What happens when you try?

Ryan

I've no configured printer to try that, reassigning to gtk, to send on bugzilla.gnome.org by somebody having the issue

what ubuntu version do you use? could be an issue similar to bug #258104, could you try using the current intrepid?

I'm using current intrepid.

could you look in the cups logs to see if there is any error there?

I, too, encountered authentication problems since yesterday's Ubuntu 8.10 updates (printing via network). Everything worked fine until these updates. Now it keeps prompting for authentication but does not accept the login data.

Sebastien, would you please tell us where we find these logs?

the logs are in the /var/log/cups directory

I'm having the same problem after the recent updates to Intrepid. Added an attachment of my entire /var/log/cups/error_log

I confirm this bug for the following applications: Evince, OpenOffice.org, Firefox 3.

Okay, just tried to print, and there is only one entry in the error_log relating to this:

----
E [06/Nov/2008:09:40:44 +0100] Print-Job: Unauthorized
----

the new comments are likely a different issue than the one described in this bug and cupsys bug, openoffice doesn't use gtkprint

Just tried the same printer via USB, and it has the same problem now: Document stays in the queue but is not printed.

The file error_log is empty here, but I found one called error_log.1. That one says:

----
E [17/Nov/2008:17:30:06 +0100] Print-Job: Unauthorized
E [17/Nov/2008:17:30:07 +0100] [Job 120] Session setup failed: NT_STATUS_LOGON_FAILURE
E [17/Nov/2008:17:30:07 +0100] [Job 120] Session setup failed: NT_STATUS_NO_SUCH_FILE
E [17/Nov/2008:17:30:07 +0100] [Job 120] Session setup failed: NT_STATUS_LOGON_FAILURE
E [17/Nov/2008:17:30:07 +0100] [Job 120] Tree connect failed (NT_STATUS_ACCESS_DENIED)
E [17/Nov/2008:17:30:07 +0100] PID 12023 (/usr/lib/cups/backend/smb) stopped with status 2!
E [17/Nov/2008:17:31:43 +0100] [Job 121] Session setup failed: NT_STATUS_LOGON_FAILURE
E [17/Nov/2008:17:31:43 +0100] [Job 121] Session setup failed: NT_STATUS_NO_SUCH_FILE
E [17/Nov/2008:17:31:43 +0100] [Job 121] Session setup failed: NT_STATUS_LOGON_FAILURE
E [17/Nov/2008:17:31:43 +0100] [Job 121] Tree connect failed (NT_STATUS_ACCESS_DENIED)
E [17/Nov/2008:17:31:43 +0100] PID 12306 (/usr/lib/cups/backend/smb) stopped with status 2!
E [17/Nov/2008:17:32:07 +0100] [Job 121] Session setup failed: NT_STATUS_LOGON_FAILURE
E [17/Nov/2008:17:32:07 +0100] [Job 121] Session setup failed: NT_STATUS_NO_SUCH_FILE
E [17/Nov/2008:17:32:07 +0100] [Job 121] Session setup failed: NT_STATUS_LOGON_FAILURE
E [17/Nov/2008:17:32:07 +0100] [Job 121] Tree connect failed (NT_STATUS_ACCESS_DENIED)
E [17/Nov/2008:17:32:07 +0100] PID 12340 (/usr/lib/cups/backend/smb) stopped with status 2!
E [17/Nov/2008:17:35:42 +0100] PID 12579 (/usr/lib/cups/filter/pstopdf) stopped with status 1!
E [18/Nov/2008:12:26:45 +0100] [CGI] Unable to scan "@LOCAL"!
----

I had the same problem, couldn't print in Claws Mail and Gedit, didn't try evince but the work around described here: http://blog.avirtualhome.com/2008/11/21/cant-print-in-evince-gedit-claws-mail/ worked for me.

thansk, the worarround works for me too.
please, fix this bug, it made me lost a lot of time searching for the fix ...

I'm having the same problem and I use Intrepid. I can print only under OpenOffice.

My entire /var/log/cups/error_log is:

E [28/Nov/2008:12:51:56 +0100] Print-Job: Unauthorized
E [28/Nov/2008:13:31:52 +0100] Print-Job: Unauthorized
E [28/Nov/2008:13:42:29 +0100] cupsdAuthorize: Local authentication certificate not found!
E [28/Nov/2008:13:42:29 +0100] cupsdAuthorize: Local authentication certificate not found!
E [28/Nov/2008:13:42:29 +0100] cupsdAuthorize: Local authentication certificate not found!
E [28/Nov/2008:13:42:47 +0100] Print-Job: Unauthorized
E [28/Nov/2008:13:55:01 +0100] Print-Job: Unauthorized
E [28/Nov/2008:13:55:01 +0100] [Job 83] SpliX Cannot open CMS file /usr/share/cups/model/samsung/cms/CLP-510cms (2)
E [28/Nov/2008:13:55:01 +0100] [Job 83] SpliX Cannot open CMS file /usr/share/cups/model/samsung/cms/CLP-510cms2 (2)
E [28/Nov/2008:13:55:02 +0100] cupsdAuthorize: Local authentication certificate not found!
E [28/Nov/2008:13:55:02 +0100] cupsdAuthorize: Local authentication certificate not found!
E [28/Nov/2008:13:55:02 +0100] cupsdAuthorize: Local authentication certificate not found!
E [28/Nov/2008:13:55:06 +0100] [Job 83] SpliX Cannot open CMS file /usr/share/cups/model/samsung/cms/CLP-510cms (2)
E [28/Nov/2008:13:55:06 +0100] [Job 83] SpliX Cannot open CMS file /usr/share/cups/model/samsung/cms/CLP-510cms2 (2)
E [28/Nov/2008:13:55:10 +0100] [Job 83] SpliX Cannot open CMS file /usr/share/cups/model/samsung/cms/CLP-510cms (2)
E [28/Nov/2008:13:55:10 +0100] [Job 83] SpliX Cannot open CMS file /usr/share/cups/model/samsung/cms/CLP-510cms2 (2)
E [28/Nov/2008:14:42:55 +0100] cupsdAuthorize: Local authentication certificate not found!
E [28/Nov/2008:14:42:55 +0100] cupsdAuthorize: Local authentication certificate not found!
E [28/Nov/2008:14:42:55 +0100] cupsdAuthorize: Local authentication certificate not found!
E [28/Nov/2008:16:09:00 +0100] Print-Job: Unauthorized

Why is this "Incomplete" and "low"!? The problem -- if I understand it correctly -- is that the "AuthInfoRequired" entry is added to the printer's definition even if you enter explicit authorization credentials instead of clicking the "Prompt user if authentication is required" radio button in the Device URI dialog box of the printer setup tool (system-config-printer-gnome?).

You have reason
The problem was that I did not find the setup option. I have had
reinstallare printing in order to find the setup option.

Thanks for the aid.

era ha scritto:
> Why is this "Incomplete" and "low"!? The problem -- if I understand it
> correctly -- is that the "AuthInfoRequired" entry is added to the
> printer's definition even if you enter explicit authorization
> credentials instead of clicking the "Prompt user if authentication is
> required" radio button in the Device URI dialog box of the printer setup
> tool (system-config-printer-gnome?).
>
> ** Also affects: system-config-printer (Ubuntu)
> Importance: Undecided
> Status: New
>
>

You have reason
The problem was that I did not find the setup option. I have had reinstallare printing in order to find the setup option.

Now printing works.

Thanks for the aid.

I support era's comment above. I saw this problem too after an Upgrade from Hardy to Intrepid.

For me the solution was to remove the line with "AuthInfoRequired" in /etc/cups/printers.conf and to prepend username and password to the line with "DeviceURI", like this:

DeviceURI smb://<user>:<password>@/192.168.0.<x>/usbprinter

evince uses gtk+ as a print backend, please do not assign the bug again to evince.

This appears to be fixed in the Jaunty beta.

Marking as Invalid for gtk+2.0