package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade: subprocess post-installation script returned error exit status 1

This error happened after Upgrade Manager attempted its routine update today. Update Manager failed and suggested running 'dpkg --configure -a' to fix the problem. I ran this as root and it reported a failure to run system-tools-backends.
Reboot was successful, but now whenever Synaptic or Update Manager is run it seems to successfully install packages but ends with the same system-tools-backends subprocess error.
The apt/term.log showed:
Log started: 2008-11-06 15:30:32
Setting up system-tools-backends (2.6.0-1ubuntu1.1) ...
 * Starting System Tools Backends system-tools-backends
invoke-rc.d: initscript system-tools-backends, action "start" failed.
dpkg: error processing system-tools-backends (--configure):
 subprocess post-installation script returned error exit status 1
Errors were encountered while processing:
 system-tools-backends
Log ended: 2008-11-06 15:30:35

Tried to re-installed system-tools-backends, but this did not fix the problem.
I then un-installed system-tools-backends in Synaptic. This required also un-installing the following packages.
ubuntu-desktop
fast-user-switch-applet
gnome-system-tools
gnome-applets
liboobs-1-4

I then immediately re-installed the following in Synaptic.
fast-user-switch-applet
gnome-system-tools
gnome-applets
liboobs-1-4
system-tools-backends

I did not reinstall ubuntu-desktop because it is only a meta-package that came up with a lot of dependencies I don't need or want like ekiga.
This fixed the problem with system-tools-backends. Synaptic and Update Manager run without errors and the system reboots successfully.
Hope this info helps.

i have this in a VM in VMware ESXi with 512 ram
i got this error from Synaptic, auto updates and add/Remove programs.
 everything seems to have worked fine for me so far.

i also havent done anything with this and this machine is going in to a testing env we'll see...

Thanks, Islevegan. Your temporary workaround worked for me on a fresh install of 8.10 which was performing its first package updates.

This bug might affect many users. Is there a way to better publicize the workaround?

worked fine for me too on an updated 8.10 from 8.4, 32-bit architecture. thx, Islevegan!

Same problème on i386 after first updating a clean install of Intrepid.
Fortunately the workaround works fine.

The current theory for this bug is that the system-tools-backends daemon gets restarted (by DBUS) sometime after dpkg stops the daemon in order to perform the upgrade. This will then cause the init script to fail when the package is configured and it tries to start the daemon again (which shouldn't happen anyway).

If that is the case then this is not a problem in Jaunty, as the latest version includes a check in the init script to see if system-tools-backends is already running before it tries to start it again with start-stop-daemon.

However, for this failure to happen, something has to send a message to the system tools backends service over the system bus. This could happen by opening any one of these tools: time-admin, users-admin, shares-admin, network-admin or services-admin. Does anyone who experienced this problem remember what else they were doing at the time that the package was upgraded? If so, then that might be a great help.

Thanks

I dont recall having any else running. I was running apt-get dist-upgrade from the command line. Ill check the logs tomorrow to see if there is any info there.

I was doing this update across a wireless connection. I did not have any
other admin consoles open, but nm-applet was running on the toolbar.
Regards,
Peter

On Mon, 2008-11-17 at 21:39 +0000, Chris Coulson wrote:
> The current theory for this bug is that the system-tools-backends daemon
> gets restarted (by DBUS) sometime after dpkg stops the daemon in order
> to perform the upgrade. This will then cause the init script to fail
> when the package is configured and it tries to start the daemon again
> (which shouldn't happen anyway).
>
> If that is the case then this is not a problem in Jaunty, as the latest
> version includes a check in the init script to see if system-tools-
> backends is already running before it tries to start it again with
> start-stop-daemon.
>
> However, for this failure to happen, something has to send a message to
> the system tools backends service over the system bus. This could happen
> by opening any one of these tools: time-admin, users-admin, shares-
> admin, network-admin or services-admin. Does anyone who experienced this
> problem remember what else they were doing at the time that the package
> was upgraded? If so, then that might be a great help.
>
> Thanks
>

Chris, I was definitely starting up users-admin when the update failed.

Hagyan - That's the answer I was hoping for.

Martin - DId your upgrade get interrupted? The reason I ask is that I looked at your log and there appears to be an interruption between the system-tools-backends package being unpacked and the package being configured. If it was interrupted for example by a crash, causing you to reboot, then it would fail when dpkg tried to configure the package later on. If that's the case, then this just backs up the theory.

The bit of your log that looks suspicious is this (notice the line beginning "Unpack" and then the "Log started" message, which suggests that the package upgrade got interrupted):

Preparing to replace system-tools-backends 2.6.0-1ubuntu1 (using .../system-tools-backends_2.6.0-1ubuntu1.1_i386.deb) ...

 * Stopping System Tools Backends system-tools-backends 
[ OK ]

Unpack
Log started: 2008-11-07 10:16:58
Selecting previously deselected package nmap.

(Reading database ... 125193 files and directories currently installed.)

Unpacking nmap (from .../nmap_4.62-1ubuntu1_i386.deb) ...

Processing triggers for man-db ...

Setting up system-tools-backends (2.6.0-1ubuntu1.1) ...

 * Starting System Tools Backends system-tools-backends  invoke-rc.d: initscript system-tools-backends, action "start" failed.

dpkg: error processing system-tools-backends (--configure):

 subprocess post-installation script returned error exit status 1

Here is the patch I propose to fix this. The patch adds a check in do_start() which scans the contents of the PID file (if it exists), and checks that the PID belongs to a running instance of system-tools-backends. If it does, then it exits gracefully.

This patch is already in Jaunty (and Debian), so I just backported it. It could actually be fixed with a much more simple patch, just by passing "--oknodo" to start-stop-daemon. However, Debian did it like this and I assume there is probably a good reason for it.

Sorry, I subscribed the wrong team initially :(

I had this occur and my system meets most of the described criteria but I only have 2 Gig of ram. Don't know if that is really significant to you or not.

I've 4Gb but only 2.5 recognized because I use Ubuntu 8.10 32bits version. I
solve the problem with removing the package and the install it an other
time. Nothing more.

2008/11/22 <email address hidden> <email address hidden>

> I had this occur and my system meets most of the described criteria but
> I only have 2 Gig of ram. Don't know if that is really significant to
> you or not.
>
> --
> package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade:
> subprocess post-installation script returned error exit status 1
> https://bugs.launchpad.net/bugs/294389
> You received this bug notification because you are a direct subscriber
> of the bug.
>

--
A.Brianceau

Hi,

I had this bug show up whenever I tried to install/uninstall something.
Solved it by downgrading to the previous versionof "system-tools-backends" via synaptic. I can only recommend this temporary solution until the bug is fixed, since it requires zero effort.

My Machine: Thinkpad T61 with 4GB Ram running Ubuntu 8.10 x64

Cheers!

Hi!

I suppose that Your advices helped. I performed those two
steps and now i don't anymore get that error message
during updating.

Thanks!

On Fri, 21 Nov 2008 19:13:44 -0000
  Chris Coulson <email address hidden> wrote:
> ** Description changed:
>
> Was updating via update manager, after new installation
>when this error
> occured.
>
> Binary package hint: system-tools-backends
>
> on an elitegroup AM2+ motherboard with AMD Athlon 64 X2
>BE-2400
> processor, 4gb of ram
>
> ProblemType: Package
> Architecture: amd64
> DistroRelease: Ubuntu 8.10
> ErrorMessage: subprocess post-installation script
>returned error exit status 1
> NonfreeKernelModules: nvidia
> Package: system-tools-backends 2.6.0-1ubuntu1.1
> SourcePackage: system-tools-backends
> Title: package system-tools-backends 2.6.0-1ubuntu1.1
>failed to install/upgrade: subprocess post-installation
>script returned error exit status 1
> Uname: Linux 2.6.27-7-generic x86_64
>
> ***TEMPORARY WORKAROUND***
> After the upgrade has failed, you will get an error
>every time you run dpkg or apt-get saying that
>system-tools-backends is not configured. "sudo dpkg
>--configure -a" will not fix this. To recover, please
>perform the following 2 steps:
>
> 1) sudo invoke-rc.d system-tools-backends stop
> 2) sudo dpkg --configure -a
> +
> + ***TEST CASE FOR SRU***
> + 1) With current version (2.6.0-1ubuntu1.1) of
>system-tools-backends installed, open up 2 terminals.
> + 2) In the first terminal, type "users-admin", but
>don't press enter to run it yet.
> + 3) In the second terminal, run "sudo apt-get install
>--reinstall system-tools-backends".
> + 4) As soon as this line appears in the second
>terminal, hit enter in the first terminal to run
>users-admin: "* Stopping System Tools Backends
>system-tools-backends"
> +
> + The reinstall will fail. Once this has happened follow
>the workaround
> + above to recover, then upgrade to 2.6.0-1ubuntu1.2.
> +
> + Once upgraded, repeat steps 1 - 4, and note that the
>reinstall never
> + fails.
>
> --
> package system-tools-backends 2.6.0-1ubuntu1.1 failed to
>install/upgrade: subprocess post-installation script
>returned error exit status 1
> https://bugs.launchpad.net/bugs/294389
> You received this bug notification because you are a
>direct subscriber
> of the bug.
>
> Status in “system-tools-backends” source package in
>Ubuntu: Triaged
>
> Bug description:
> Was updating via update manager, after new installation
>when this error occured.
>
> Binary package hint: system-tools-backends
>
> on an elitegroup AM2+ motherboard with AMD Athlon 64 X2
>BE-2400 processor, 4gb of ram
>
> ProblemType: Package
> Architecture: amd64
> DistroRelease: Ubuntu 8.10
> ErrorMessage: subprocess post-installation script
>returned error exit status 1
> NonfreeKernelModules: nvidia
> Package: system-tools-backends 2.6.0-1ubuntu1.1
> SourcePackage: system-tools-backends
> Title: package system-tools-backends 2.6.0-1ubuntu1.1
>failed to install/upgrade: subprocess post-installation
>script returned error exit status 1
> Uname: Linux 2.6.27-7-generic x86_64
>
> ***TEMPORARY WORKAROUND***
> After the upgra...

***TEMPORARY WORKAROUND***
After the upgrade has failed, you will get an error every time you run dpkg or apt-get saying that system-tools-backends is not configured. "sudo dpkg --configure -a" will not fix this. To recover, please perform the following 2 steps:

1) sudo invoke-rc.d system-tools-backends stop
2) sudo dpkg --configure -a

this works...

thanks..

sorry for my english..

Thank you, that worked beautifully...Regards

mpx wrote:
> ***TEMPORARY WORKAROUND***
> After the upgrade has failed, you will get an error every time you run dpkg or apt-get saying that system-tools-backends is not configured. "sudo dpkg --configure -a" will not fix this. To recover, please perform the following 2 steps:
>
> 1) sudo invoke-rc.d system-tools-backends stop
> 2) sudo dpkg --configure -a
>
>
> this works...
>
> thanks..
>
> sorry for my english..
>
>

--
Tim Cunningham

"Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, , , , but rather to skid in sideways, chocolate in one hand, martini in the other, body thoroughly used up, totally worn out and screaming "WOO HOO what a ride!"

Gracias por la solucion, he probado y va bien

2008/12/16 mpx <email address hidden>

> ***TEMPORARY WORKAROUND***
> After the upgrade has failed, you will get an error every time you run dpkg
> or apt-get saying that system-tools-backends is not configured. "sudo dpkg
> --configure -a" will not fix this. To recover, please perform the following
> 2 steps:
>
> 1) sudo invoke-rc.d system-tools-backends stop
> 2) sudo dpkg --configure -a
>
>
> this works...
>
> thanks..
>
> sorry for my english..
>
> --
> package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade:
> subprocess post-installation script returned error exit status 1
> https://bugs.launchpad.net/bugs/294389
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in "system-tools-backends" source package in Ubuntu: Triaged
>
> Bug description:
> Was updating via update manager, after new installation when this error
> occured.
>
> Binary package hint: system-tools-backends
>
> on an elitegroup AM2+ motherboard with AMD Athlon 64 X2 BE-2400 processor,
> 4gb of ram
>
> ProblemType: Package
> Architecture: amd64
> DistroRelease: Ubuntu 8.10
> ErrorMessage: subprocess post-installation script returned error exit
> status 1
> NonfreeKernelModules: nvidia
> Package: system-tools-backends 2.6.0-1ubuntu1.1
> SourcePackage: system-tools-backends
> Title: package system-tools-backends 2.6.0-1ubuntu1.1 failed to
> install/upgrade: subprocess post-installation script returned error exit
> status 1
> Uname: Linux 2.6.27-7-generic x86_64
>
> ***TEMPORARY WORKAROUND***
> After the upgrade has failed, you will get an error every time you run dpkg
> or apt-get saying that system-tools-backends is not configured. "sudo dpkg
> --configure -a" will not fix this. To recover, please perform the following
> 2 steps:
>
> 1) sudo invoke-rc.d system-tools-backends stop
> 2) sudo dpkg --configure -a
>
> ***TEST CASE FOR SRU***
> 1) With current version (2.6.0-1ubuntu1.1) of system-tools-backends
> installed, open up 2 terminals.
> 2) In the first terminal, type "users-admin", but don't press enter to run
> it yet.
> 3) In the second terminal, run "sudo apt-get install --reinstall
> system-tools-backends".
> 4) As soon as this line appears in the second terminal, hit enter in the
> first terminal to run users-admin: "* Stopping System Tools Backends
> system-tools-backends"
>
> The reinstall will fail. Once this has happened follow the workaround above
> to recover, then upgrade to 2.6.0-1ubuntu1.2.
>
> Once upgraded, repeat steps 1 - 4, and note that the reinstall never fails.
>

--
Saludos

Javier Ausin Arroyo
<email address hidden>

Este mensaje está dirigido exclusivamente a su destinatario. Contiene
información CONFIDENCIAL sometida a secreto profesional o cuya divulgación
está prohibida por ley. Si ha recibido este mensaje por error, tiene que
saber que está prohibido hacer copia o uso de éste. Comuníquenos
inmediatamente que lo ha recibido por esta misma vía y proceda a
destruirlo. Gracias

Gracias, Senior!!!!!!!!!!!!!!

    Yours Truly
    Nolan Phillips
Each day is a Gift from Above, we Live, we Laugh, we LOVE.
The Times they are a'changing!!!!  USA Rules!!!!!!!!!!!!!

--- On Tue, 12/16/08, JAUSIN <email address hidden> wrote:
From: JAUSIN <email address hidden>
Subject: Re: [Bug 294389] Re: package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade: subprocess post-installation script returned error exit status 1
To: <email address hidden>
Date: Tuesday, December 16, 2008, 3:22 AM

Gracias por la solucion, he probado y va bien

2008/12/16 mpx <email address hidden>

> ***TEMPORARY WORKAROUND***
> After the upgrade has failed, you will get an error every time you run
dpkg
> or apt-get saying that system-tools-backends is not configured. "sudo
dpkg
> --configure -a" will not fix this. To recover, please perform the
following
> 2 steps:
>
> 1) sudo invoke-rc.d system-tools-backends stop
> 2) sudo dpkg --configure -a
>
>
> this works...
>
> thanks..
>
> sorry for my english..
>
> --
> package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade:
> subprocess post-installation script returned error exit status 1
> https://bugs.launchpad.net/bugs/294389
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in "system-tools-backends" source package in Ubuntu:
Triaged
>
> Bug description:
> Was updating via update manager, after new installation when this error
> occured.
>
> Binary package hint: system-tools-backends
>
> on an elitegroup AM2+ motherboard with AMD Athlon 64 X2 BE-2400 processor,
> 4gb of ram
>
> ProblemType: Package
> Architecture: amd64
> DistroRelease: Ubuntu 8.10
> ErrorMessage: subprocess post-installation script returned error exit
> status 1
> NonfreeKernelModules: nvidia
> Package: system-tools-backends 2.6.0-1ubuntu1.1
> SourcePackage: system-tools-backends
> Title: package system-tools-backends 2.6.0-1ubuntu1.1 failed to
> install/upgrade: subprocess post-installation script returned error exit
> status 1
> Uname: Linux 2.6.27-7-generic x86_64
>
> ***TEMPORARY WORKAROUND***
> After the upgrade has failed, you will get an error every time you run
dpkg
> or apt-get saying that system-tools-backends is not configured. "sudo
dpkg
> --configure -a" will not fix this. To recover, please perform the
following
> 2 steps:
>
> 1) sudo invoke-rc.d system-tools-backends stop
> 2) sudo dpkg --configure -a
>
> ***TEST CASE FOR SRU***
> 1) With current version (2.6.0-1ubuntu1.1) of system-tools-backends
> installed, open up 2 terminals.
> 2) In the first terminal, type "users-admin", but don't
press enter to run
> it yet.
> 3) In the second terminal, run "sudo apt-get install --reinstall
> system-tools-backends".
> 4) As soon as this line appears in the second terminal, hit enter in the
> first terminal to run users-admin: "* Stopping System Tools Backends
> system-tools-backends"
>
> The reinstall will fail. Once this has happened follow the workaround
above
> to recover, then upgrade to 2.6.0-1ubuntu1.2.
>
> Once upgraded, repeat steps 1 - 4, and note that the reinstall never
fails.
>

--
Saludos

Javier Ausin Arroyo
<email address hidden>

Este mensaje está dir...

Thank You.

    Yours Truly
    Nolan Phillips
Each day is a Gift from Above, we Live, we Laugh, we LOVE.
The Times they are a'changing!!!!  USA Rules!!!!!!!!!!!!!

--- On Tue, 12/16/08, Tim C <email address hidden> wrote:
From: Tim C <email address hidden>
Subject: Re: [Bug 294389] Re: package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade: subprocess post-installation script returned error exit status 1
To: <email address hidden>
Date: Tuesday, December 16, 2008, 1:58 AM

Thank you, that worked beautifully...Regards

mpx wrote:
> ***TEMPORARY WORKAROUND***
> After the upgrade has failed, you will get an error every time you run
dpkg or apt-get saying that system-tools-backends is not configured. "sudo
dpkg --configure -a" will not fix this. To recover, please perform the
following 2 steps:
>
> 1) sudo invoke-rc.d system-tools-backends stop
> 2) sudo dpkg --configure -a
>
>
> this works...
>
> thanks..
>
> sorry for my english..
>
>

--
Tim Cunningham

"Life should NOT be a journey to the grave with the intention of
arriving safely in an attractive and well preserved body, , , , but
rather to skid in sideways, chocolate in one hand, martini in the other,
body thoroughly used up, totally worn out and screaming "WOO HOO what a
ride!"

--
package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade:
subprocess post-installation script returned error exit status 1
https://bugs.launchpad.net/bugs/294389
You received this bug notification because you are a direct subscriber
of a duplicate bug.

Status in “system-tools-backends” source package in Ubuntu: Triaged
Status in system-tools-backends in Ubuntu Intrepid: New
Status in system-tools-backends in Ubuntu Jaunty: Triaged

Bug description:
Was updating via update manager, after new installation when this error
occured.

Binary package hint: system-tools-backends

on an elitegroup AM2+ motherboard with AMD Athlon 64 X2 BE-2400 processor, 4gb
of ram

ProblemType: Package
Architecture: amd64
DistroRelease: Ubuntu 8.10
ErrorMessage: subprocess post-installation script returned error exit status 1
NonfreeKernelModules: nvidia
Package: system-tools-backends 2.6.0-1ubuntu1.1
SourcePackage: system-tools-backends
Title: package system-tools-backends 2.6.0-1ubuntu1.1 failed to
install/upgrade: subprocess post-installation script returned error exit status
1
Uname: Linux 2.6.27-7-generic x86_64

***TEMPORARY WORKAROUND***
After the upgrade has failed, you will get an error every time you run dpkg or
apt-get saying that system-tools-backends is not configured. "sudo dpkg
--configure -a" will not fix this. To recover, please perform the following
2 steps:

1) sudo invoke-rc.d system-tools-backends stop
2) sudo dpkg --configure -a

***TEST CASE FOR SRU***
1) With current version (2.6.0-1ubuntu1.1) of system-tools-backends installed,
open up 2 terminals.
2) In the first terminal, type "users-admin", but don't press
enter to run it yet.
3) In the second terminal, run "sudo apt-get install --reinstall
system-tools-backends".
4) As soon as this line appears in the second terminal, hit enter in the first
terminal to run users-admin: "* Stopping System Tools Bac...

Thank You

    Yours Truly
    Nolan Phillips
Each day is a Gift from Above, we Live, we Laugh, we LOVE.
The Times they are a'changing!!!!  USA Rules!!!!!!!!!!!!!

--- On Mon, 12/15/08, mpx <email address hidden> wrote:
From: mpx <email address hidden>
Subject: [Bug 294389] Re: package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade: subprocess post-installation script returned error exit status 1
To: <email address hidden>
Date: Monday, December 15, 2008, 6:59 PM

***TEMPORARY WORKAROUND***
After the upgrade has failed, you will get an error every time you run dpkg or
apt-get saying that system-tools-backends is not configured. "sudo dpkg
--configure -a" will not fix this. To recover, please perform the following
2 steps:

1) sudo invoke-rc.d system-tools-backends stop
2) sudo dpkg --configure -a

this works...

thanks..

sorry for my english..

--
package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade:
subprocess post-installation script returned error exit status 1
https://bugs.launchpad.net/bugs/294389
You received this bug notification because you are a direct subscriber
of a duplicate bug.

Status in “system-tools-backends” source package in Ubuntu: Triaged

Bug description:
Was updating via update manager, after new installation when this error
occured.

Binary package hint: system-tools-backends

on an elitegroup AM2+ motherboard with AMD Athlon 64 X2 BE-2400 processor, 4gb
of ram

ProblemType: Package
Architecture: amd64
DistroRelease: Ubuntu 8.10
ErrorMessage: subprocess post-installation script returned error exit status 1
NonfreeKernelModules: nvidia
Package: system-tools-backends 2.6.0-1ubuntu1.1
SourcePackage: system-tools-backends
Title: package system-tools-backends 2.6.0-1ubuntu1.1 failed to
install/upgrade: subprocess post-installation script returned error exit status
1
Uname: Linux 2.6.27-7-generic x86_64

***TEMPORARY WORKAROUND***
After the upgrade has failed, you will get an error every time you run dpkg or
apt-get saying that system-tools-backends is not configured. "sudo dpkg
--configure -a" will not fix this. To recover, please perform the following
2 steps:

1) sudo invoke-rc.d system-tools-backends stop
2) sudo dpkg --configure -a

***TEST CASE FOR SRU***
1) With current version (2.6.0-1ubuntu1.1) of system-tools-backends installed,
open up 2 terminals.
2) In the first terminal, type "users-admin", but don't press
enter to run it yet.
3) In the second terminal, run "sudo apt-get install --reinstall
system-tools-backends".
4) As soon as this line appears in the second terminal, hit enter in the first
terminal to run users-admin: "* Stopping System Tools Backends
system-tools-backends"

The reinstall will fail. Once this has happened follow the workaround above to
recover, then upgrade to 2.6.0-1ubuntu1.2.

Once upgraded, repeat steps 1 - 4, and note that the reinstall never fails.

Many thanks. I'll test it today
Don't apologies your English is perfect :)
Cordially
Sashko Trifunovski

On Tue, Dec 16, 2008 at 12:59 AM, mpx <email address hidden> wrote:

> ***TEMPORARY WORKAROUND***
> After the upgrade has failed, you will get an error every time you run dpkg
> or apt-get saying that system-tools-backends is not configured. "sudo dpkg
> --configure -a" will not fix this. To recover, please perform the following
> 2 steps:
>
> 1) sudo invoke-rc.d system-tools-backends stop
> 2) sudo dpkg --configure -a
>
>
> this works...
>
> thanks..
>
> sorry for my english..
>
> --
> package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade:
> subprocess post-installation script returned error exit status 1
> https://bugs.launchpad.net/bugs/294389
> You received this bug notification because you are a direct subscriber
> of the bug.
>

--
Saso Trifunovski

Indeed, the workaround worked smoothly; 248 updates were installed without
hitch. Thanks a lot
Gerry de Guzman

On Wed, Dec 17, 2008 at 2:21 PM, Trifunos <email address hidden> wrote:

> Many thanks. I'll test it today
> Don't apologies your English is perfect :)
> Cordially
> Sashko Trifunovski
>
>
> On Tue, Dec 16, 2008 at 12:59 AM, mpx <email address hidden> wrote:
>
> > ***TEMPORARY WORKAROUND***
> > After the upgrade has failed, you will get an error every time you run
> dpkg
> > or apt-get saying that system-tools-backends is not configured. "sudo
> dpkg
> > --configure -a" will not fix this. To recover, please perform the
> following
> > 2 steps:
> >
> > 1) sudo invoke-rc.d system-tools-backends stop
> > 2) sudo dpkg --configure -a
> >
> >
> > this works...
> >
> > thanks..
> >
> > sorry for my english..
> >
> > --
> > package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade:
> > subprocess post-installation script returned error exit status 1
> > https://bugs.launchpad.net/bugs/294389
> > You received this bug notification because you are a direct subscriber
> > of the bug.
> >
>
>
> --
> Saso Trifunovski
>
> --
> package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade:
> subprocess post-installation script returned error exit status 1
> https://bugs.launchpad.net/bugs/294389
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in "system-tools-backends" source package in Ubuntu: Triaged
> Status in system-tools-backends in Ubuntu Intrepid: New
> Status in system-tools-backends in Ubuntu Jaunty: Triaged
>
> Bug description:
> Was updating via update manager, after new installation when this error
> occured.
>
> Binary package hint: system-tools-backends
>
> on an elitegroup AM2+ motherboard with AMD Athlon 64 X2 BE-2400 processor,
> 4gb of ram
>
> ProblemType: Package
> Architecture: amd64
> DistroRelease: Ubuntu 8.10
> ErrorMessage: subprocess post-installation script returned error exit
> status 1
> NonfreeKernelModules: nvidia
> Package: system-tools-backends 2.6.0-1ubuntu1.1
> SourcePackage: system-tools-backends
> Title: package system-tools-backends 2.6.0-1ubuntu1.1 failed to
> install/upgrade: subprocess post-installation script returned error exit
> status 1
> Uname: Linux 2.6.27-7-generic x86_64
>
> ***TEMPORARY WORKAROUND***
> After the upgrade has failed, you will get an error every time you run dpkg
> or apt-get saying that system-tools-backends is not configured. "sudo dpkg
> --configure -a" will not fix this. To recover, please perform the following
> 2 steps:
>
> 1) sudo invoke-rc.d system-tools-backends stop
> 2) sudo dpkg --configure -a
>
> ***TEST CASE FOR SRU***
> 1) With current version (2.6.0-1ubuntu1.1) of system-tools-backends
> installed, open up 2 terminals.
> 2) In the first terminal, type "users-admin", but don't press enter to run
> it yet.
> 3) In the second terminal, run "sudo apt-get install --reinstall
> system-tools-backends".
> 4) As soon as this line appears in the second terminal, hit enter in the
> first terminal to run users-admin: "* Stopping System Tools Backends
> system-tools-backends"
>
> The reinstall will fail. Once th...

Thanks it works

On Tue, Dec 16, 2008 at 12:59 AM, mpx <email address hidden> wrote:

> ***TEMPORARY WORKAROUND***
> After the upgrade has failed, you will get an error every time you run dpkg
> or apt-get saying that system-tools-backends is not configured. "sudo dpkg
> --configure -a" will not fix this. To recover, please perform the following
> 2 steps:
>
> 1) sudo invoke-rc.d system-tools-backends stop
> 2) sudo dpkg --configure -a
>
>
> this works...
>
> thanks..
>
> sorry for my english..
>
> --
> package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade:
> subprocess post-installation script returned error exit status 1
> https://bugs.launchpad.net/bugs/294389
> You received this bug notification because you are a direct subscriber
> of the bug.
>

--
Saso Trifunovski

Thanks islevegan n all for the workaround:
1) sudo invoke-rc.d system-tools-backends stop
2) sudo dpkg --configure -a
This bug is likely to affect many people. I was updating a fresh install of 8.10 when this happened. Was finally able to continue with updates and other changes.

Marking this as fixed in Jaunty, as it already has a patch which fixes this

Thanks, islevegan.

Another happy user.

Thanks for the workaround.

I'm confirming that the workaround works - thanks!

Yes this was fixed almost 2 months ago.
I keep getting emails about this. I thought it was closed out!!!!!!!!

    Yours Truly
  Nolan Phillips
Each day is a Gift from Above, we Live, we Laugh, we LOVE.

Dumb = Your elevator can't get to the Penthouse.
Stupid = You are in the Penthouse but don't know where U R.

--- On Tue, 1/6/09, Kamil Markowicz <email address hidden> wrote:
From: Kamil Markowicz <email address hidden>
Subject: [Bug 294389] Re: package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade: subprocess post-installation script returned error exit status 1
To: <email address hidden>
Date: Tuesday, January 6, 2009, 8:47 PM

I'm confirming that the workaround works - thanks!

--
package system-tools-backends 2.6.0-1ubuntu1.1 failed to install/upgrade:
subprocess post-installation script returned error exit status 1
https://bugs.launchpad.net/bugs/294389
You received this bug notification because you are a direct subscriber
of a duplicate bug.

Status in “system-tools-backends” source package in Ubuntu: Fix Released
Status in system-tools-backends in Ubuntu Intrepid: Triaged
Status in system-tools-backends in Ubuntu Jaunty: Fix Released

Bug description:
Was updating via update manager, after new installation when this error
occured.

Binary package hint: system-tools-backends

on an elitegroup AM2+ motherboard with AMD Athlon 64 X2 BE-2400 processor, 4gb
of ram

ProblemType: Package
Architecture: amd64
DistroRelease: Ubuntu 8.10
ErrorMessage: subprocess post-installation script returned error exit status 1
NonfreeKernelModules: nvidia
Package: system-tools-backends 2.6.0-1ubuntu1.1
SourcePackage: system-tools-backends
Title: package system-tools-backends 2.6.0-1ubuntu1.1 failed to
install/upgrade: subprocess post-installation script returned error exit status
1
Uname: Linux 2.6.27-7-generic x86_64

***TEMPORARY WORKAROUND***
After the upgrade has failed, you will get an error every time you run dpkg or
apt-get saying that system-tools-backends is not configured. "sudo dpkg
--configure -a" will not fix this. To recover, please perform the following
2 steps:

1) sudo invoke-rc.d system-tools-backends stop
2) sudo dpkg --configure -a

***TEST CASE FOR SRU***
1) With current version (2.6.0-1ubuntu1.1) of system-tools-backends installed,
open up 2 terminals.
2) In the first terminal, type "users-admin", but don't press
enter to run it yet.
3) In the second terminal, run "sudo apt-get install --reinstall
system-tools-backends".
4) As soon as this line appears in the second terminal, hit enter in the first
terminal to run users-admin: "* Stopping System Tools Backends
system-tools-backends"

The reinstall will fail. Once this has happened follow the workaround above to
recover, then upgrade to 2.6.0-1ubuntu1.2.

Once upgraded, repeat steps 1 - 4, and note that the reinstall never fails.

Yup same here after clean intrepid install.

I didnt know anything about it until the computer let me know there was A crash

E: Couldn't find package system-tools-backends

I think that the user root was not listed in the group "root" and the user name was not listed in the group called by the user.

I will be out of the office starting 04/03/2009 and will not return until
04/13/2009.

I will respond to your message when I return.

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Cleveland, Ohio 44115, send an email to <email address hidden>. BSP

I'm confirming that the workaround works - thanks very much :)

Thanks for the patch, it's uploaded now.

Let's close the Intrepid task, nobody is going to backport the fix there...