Support contact implementation shortcomings
Bug #52671 reported by
Francis J. Lacoste
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| Launchpad itself |
Fix Released
|
High
|
Francis J. Lacoste | ||
| Ubuntu |
Invalid
|
Undecided
|
Unassigned | ||
Bug Description
Support contacts are notified about new tickets. They way this is implemented is
by subscribing the support contact when the ticket is created.
When the list of support contact change, this doesn't change the existing subscription. This means that I was a support contact for some time, I will still get notifications for all tickets that were created when I was a support contact. I will need to manually unsubscribe from each ticket.
The implementation should be change so that support contacts aren't automatically subscribed to a ticket, but are added to the notification list when notifications are actually sent.
| Changed in launchpad-support-tracker: | |
| importance: | Untriaged → Medium |
| status: | Unconfirmed → Confirmed |
| Changed in launchpad-support-tracker: | |
| assignee: | nobody → flacoste |
| importance: | Medium → High |
Revision history for this message
| Francis J. Lacoste (flacoste) wrote | #1 |
| Changed in launchpad-support-tracker: | |
| status: | Confirmed → In Progress |
| description: | updated |
Revision history for this message
| Francis J. Lacoste (flacoste) wrote | #2 |
| Changed in launchpad-support-tracker: | |
| status: | In Progress → Fix Committed |
| Changed in launchpad-support-tracker: | |
| status: | Fix Committed → Fix Released |
Revision history for this message
| Alexandre Vassalotti (avassalotti) wrote | #3 |
Revision history for this message
| Matthew Paul Thomas (mpt) wrote | #4 |
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