Cannot complete Empathy add account wizard

Thank you for your bug report. The issue is an upstream one and it would be nice if somebody having it could send the bug the to the people writting the software (https://wiki.ubuntu.com/Bugs/Upstream/GNOME)

Exactly the same problem for me after upgrading from Empathy 2.30.1-0ubuntu1 to 2.30.1.1-0ubuntu1.

Empathy is now totally broken :(

the initial bug report is from 2.30.1-0ubuntu1 though so it suggests it's not a breakage in the new version or you might have a different issue

Tried on 2.30.1.1-0ubuntu1 on a updated lucid box:
- I can add my gtalk account
- note that even if I get the "Please enter personal details" page, no matter if I selected the "I don't want to enable this feature for now", the apply button is grayed when I enter nothing and empathy, in the meawhile is connecting the account. Consequently, I can just hit "cancel"

> the initial bug report is from 2.30.1-0ubuntu1 though so
> it suggests it's not a breakage in the new version or you
> might have a different issue

As you want, but I would create the same bug report :
 - All accounts are lost after update
 - I'm not able to finish wizard to add new accounts (MSN, Jabber, ...)

On a newly created Ubuntu account, Empathy works perfectly. Something may be broken in my user profile.
Is it possible to reset Empathy configuration ?

there have been a few other bug reports in after lucid release with the same
problem. so I dont think an update is related here.

On Fri, Jul 2, 2010 at 12:59 PM, Damien Lecan <email address hidden> wrote:

> > the initial bug report is from 2.30.1-0ubuntu1 though so
> > it suggests it's not a breakage in the new version or you
> > might have a different issue
>
> As you want, but I would create the same bug report :
> - All accounts are lost after update
> - I'm not able to finish wizard to add new accounts (MSN, Jabber, ...)
>
> On a newly created Ubuntu account, Empathy works perfectly. Something may
> be broken in my user profile.
> Is it possible to reset Empathy configuration ?
>
> --
> Cannot complete Empathy add account wizard
> https://bugs.launchpad.net/bugs/597556
> You received this bug notification because you are subscribed to empathy
> in ubuntu.
>
> Status in “empathy” package in Ubuntu: New
>
> Bug description:
> Binary package hint: empathy
>
> Description: Ubuntu 10.04 LTS
> Release: 10.04
> empathy:
> Installed: 2.30.1-0ubuntu1
> Candidate: 2.30.1-0ubuntu1
> Version table:
> *** 2.30.1-0ubuntu1 0
> 500 http://ca.archive.ubuntu.com/ubuntu/ lucid-updates/main
> Packages
> 100 /var/lib/dpkg/status
> 2.30.0.1-0ubuntu3 0
> 500 http://ca.archive.ubuntu.com/ubuntu/ lucid/main Packages
>
> For some reason, Empathy lost all my IM accounts (MSN, Gtalk, ICQ) one day.
>
> I tried to re-add them via Edit->Accounts. The "Welcome to Empathy" screen
> opened up and I chose "Yes, I'll enter my account details now" option.
>
> On the "Enter your account details" page, I selected MSN and entered in my
> MSN account info. I chose the "No, that's all for now" option and clicked
> "Forward".
>
> Next came the "Please enter personal details" page. No matter if I
> selected the "I don't want to enable this feature for now" option or not,
> clicking on "Apply" the first time did nothing.
>
> After a second click on "Apply", the "An error occurred" screen showed up
> with the message "The error message was: Applying already in progress".
> After waiting for around half a minute, the page showed "The error message
> was: Did not receive a reply. Possible causes include: the remote
> application did not send a reply, the message bus security policy blocked
> the reply, the reply timeout expired, or the network connection was broken."
>
> I tried this multiple times with adding different IM accounts (i.e. Gtalk,
> ICQ), all with the same results. Hence I wasn't able to add any accounts in
> Empathy.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: empathy 2.30.1-0ubuntu1
> ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
> Uname: Linux 2.6.32-22-generic x86_64
> NonfreeKernelModules: nvidia
> Architecture: amd64
> Date: Wed Jun 23 01:56:52 2010
> ExecutablePath: /usr/bin/empathy-accounts
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release Candidate amd64
> (20091020.3)
> ProcEnviron:
> SHELL=/bin/bash
> LANGUAGE=en_CA:en
> LANG=en_CA.utf8
> SourcePackage: empathy
> XsessionErrors:
> (polkit-gnome-authentication-agent-1:1712): GLib-CRITICAL **:
> g_once_init_leave: asser...

It works again for me since Empathy 2.30.2.

Marking as Invalid per last comment.